Benefits Administrator (Remote)

LifeWorks; Vancouver; Hybrid; CAD 50,000 - 85,000; Full time

Job summary

An established industry player in healthcare technology is seeking a dedicated client support specialist to join their team. This role offers the opportunity for career advancement and growth within a supportive and collaborative work environment. You will engage with cutting-edge technology solutions that improve health outcomes while resolving client inquiries and managing sensitive escalated issues. With flexible work hours, including occasional remote options, this position promotes a culture of inclusivity and diversity. If you are passionate about problem-solving and thrive in a dynamic environment, this opportunity is perfect for you.

Benefits

Career advancement opportunities

Flexible work hours

Supportive work environment

Collaborative culture

Competitive benefits

Qualifications

• Minimum 3 years of relevant work experience.
• Exceptional problem-solving and communication skills.

Responsibilities

• Resolve client inquiries through phone, email, or ticketing system.
• Document and share lessons learned to enhance the team's knowledge base.

Skills

Problem-solving

Documentation

Multitasking

Written communication

Verbal communication

Education

University or college diploma in business administration

Tools

Microsoft Office

Microsoft SQL

Job description

Employer Industry: Healthcare Technology

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to work with cutting-edge technology solutions that improve health outcomes
- Engage in special projects and new implementations
- Competitive benefits and inclusive culture that embraces diversity
- Flexible work hours, including occasional remote work options

What to Expect (Job Responsibilities):
- Resolve client inquiries through phone, email, or ticketing system, managing sensitive escalated issues
- Understand business requirements, build test cases, and test software changes
- Troubleshoot problems by researching, analyzing, and identifying symptoms and causes
- Meet client deadlines according to service level agreements while ensuring quality control
- Document and share lessons learned to enhance the team's knowledge base

What is Required (Qualifications):
- Minimum 3 years of relevant work experience
- University or college diploma in business administration or equivalent
- Exceptional problem-solving, documentation, and multitasking skills
- Excellent written and verbal communication skills
- Proficiency in Microsoft Office and experience with Microsoft SQL scripts

How to Stand Out (Preferred Qualifications):
- Experience in SaaS environments
- Strong teamwork skills with the ability to build relationships with clients and internal teams
- Demonstrated initiative and flexibility in handling multiple urgent priority issues

#HealthcareTechnology #ClientSupport #CareerGrowth #InclusiveCulture #ProblemSolving

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