Bellperson (Part-time)

Fairmont Waterfront; Calgary; On-site; CAD 23,000 - 29,000; Full time

Benefits offered by this job

Complimentary upgrades

Discounted stays across Fairmont & Raffl

Dining discounts

Wellness discounts

Comprehensive benefits package

Pension plan & RRSP/TFSA

Complimentary staff meals

Job summary

Fairmont Palliser in Calgary is seeking a Bellperson to provide outstanding guest service and assist guests with luggage while upholding the luxury standards of the Fairmont brand.

You will be part of a team that enhances guest experiences, contributes to a welcoming lobby environment, and supports efficient service with night shifts and safety compliance. This role is ideal for hospitality professionals who value excellence and guest satisfaction.

Qualifications

• Post secondary education in hospitality is an asset.
• Must provide a driver’s abstract and Class 5 license; ability to drive standard transmission.
• Excellent physical condition; ability to lift up to 50 lbs.

Responsibilities

• Provide excellent guest service and uphold Fairmont standards.
• Assist guests with luggage and directions; greet and assist arrivals.
• Ensure smooth arrivals and departures of tours; coordinate with doorstaff as needed.
• Maintain a welcoming appearance of the hotel lobby and guest areas.
• Coordinate handoffs with the next shift to ensure coverage.

Skills

Guest service

Night shift

Physical stamina

Communication

Education

Post-secondary hospitality

Job description

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

Fairmont Palliser | A Legacy of Excellence, A Future of Possibility

For over a century, Fairmont Palliser has stood as Calgary’s most iconic hotel—a symbol of timeless elegance, heartfelt hospitality, and deep community roots. Since opening in 1914, we have welcomed dignitaries, trailblazers, and generations of guests with impeccable service and unforgettable experiences.

Our story is woven into the fabric of Calgary’s history, and our people are at the heart of it all. At Fairmont Palliser, we believe in creating a workplace where tradition meets innovation, where careers are cultivated, and where everyone is empowered to thrive. Whether you are just beginning your journey in hospitality or bringing years of experience to the table, here you will find a team that values connection, excellence, and purpose.

Join us in delivering elevated experiences and be part of a legacy that continues to shape the future of hospitality in Calgary.

About the Application Process:

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

Job Description

We invite you to join the world of luxury hospitality at Fairmont Palliser as our newBellperson.Inspire and create the grandest experience for our guest, clients and colleagues every day.
The Bellperson will represent Fairmont Palliser by providing excellent guest service and will achieve this by having a complete knowledge of all aspects of the position. This position will be of interest to those who will quickly make a difference to service levels by demonstrating a relentless desire to exceed guest expectations. Reporting to the Chief Concierge. Reporting to the Chief Concierge.
Key Responsibilities

• Demonstrate excellent guest service and encourage positive employee relations
• Accountable for remaining productive and efficient while ensuring the highest level of guest satisfaction
• Excellent knowledge and adherence of Fairmont standards
• Answer guest inquiries regarding Calgary and the hotel services and facilities
• Assist guests with all luggage needs
• Ensure the arrival and departure of all tours is a seamless process and competed in a timely, efficient manner
• Assist doorpersons with valet services when requiredResponsible for appearance of the hotel lobby to ensure a warm and welcoming guest experience
• Communicate with next shift to ensure smooth transition and completion of duties
• Adherence to all Health & Safety responsibilities as it pertains to hotel emergencies, fire alarms, accidents andsecurity
• To relieve Night Bellperson when required
• Assist guests with Boulevard Level Services

Qualifications

What will you bring to this role?

• Must provide a Drivers Abstract and Class 5 Driver’s License, and have the ability to drive standard transmission
• Must be in excellent physical condition and able to lift very heavy items up to 50lbs.
• Current First Aid and CPR preferred
• Knowledge of hotel services and Calgary an asset
• Willing toworknight shifts
• Post Secondary education in hospitality an asset
• Must have a passion for the delivery of outstandingguest service
• Embrace the Fairmont brand promise and luxury in your role and in all your interactions.
• Foster an inclusive environment where every individual feels valued and respected

Additional Information

Employee Benefits:
Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.Comprehensive benefits package including health, paramedical, dental, vision, life, and disability coverage for eligible employees. Company-matched pension plan, as well as RRSP & TFSA options. Complimentary meal in staff cafeteria during shifts.

Our Values

Respect:
We value the needs, ideas and individuality of others.We treat everyone with fairness and dignity.

Excellence:
We make genuine connections, and we cherish every opportunity to make the people around us feel special.

Belonging:
We celebrate our differences.We support each other andwe always stand together.

Empowerment:
We have authority to take initiative and anticipate moments thatcreate unforgettable experiences.

Integrity:
We build trust through mutual respect and being authentic.

Our commitment to Diversity & Inclusion:
Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.
Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.