Doorperson

Fairmont Hotels & Resorts; Calgary; On-site; CAD 38,000 - 56,000; Full time

Benefits offered by this job

Complimentary upgrades

Discounted stays across Fairmont & R&R

Staff meals in cafeteria

Job summary

Fairmont Palliser in Calgary invites a dedicated Doorperson to join our luxury hospitality team. You will uphold the Fairmont standard by delivering gracious service to guests, guiding arrivals and departures, and ensuring a secure, welcoming entrance.

Requirements include a valid Class 5 license, ability to drive standard transmission, and, ideally, First Aid & CPR certification. You will collaborate with valet and front desk teams to create memorable stays.

Qualifications

• Valid Class 5 Driver's License and a Driver’s Abstract
• Ability to operate a standard transmission vehicle
• Experience in Guest Relations or Bell Desk operations is an asset
• First Aid & CPR certification is considered an advantage

Responsibilities

• Consistently offer professional, friendly, and engaging service.
• Greet guests and assist with arrival and departure.
• Maintain order and cleanliness at the front entrance with a positive first impression.
• Maintain a high level of security awareness at all times.
• Organize taxis and coordinate with valet staff for parking and retrieval.
• Direct guests to destinations within the hotel and assist with luggage as required.
• Provide curb-side check-in at designated areas following Front Office policies.

Skills

Guest relations

Interpersonal skills

Public interaction

Job description

Fairmont Hotels & Resorts

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

Company Description

Fairmont Hotels & Resorts Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

Fairmont Palliser | A Legacy of Excellence, A Future of Possibility

For over a century, Fairmont Palliser has stood as Calgary’s most iconic hotel—a symbol of timeless elegance, heartfelt hospitality, and deep community roots. Since opening in 1914, we have welcomed dignitaries, trailblazers, and generations of guests with impeccable service and unforgettable experiences.

Our story is woven into the fabric of Calgary’s history, and our people are at the heart of it all. At Fairmont Palliser, we believe in creating a workplace where tradition meets innovation, where careers are cultivated, and where everyone is empowered to thrive. Whether you are just beginning your journey in hospitality or bringing years of experience to the table, here you will find a team that values connection, excellence, and purpose.

Join us in delivering elevated experiences and be part of a legacy that continues to shape the future of hospitality in Calgary.

Job Description

We invite you to join the world of luxury hospitality at Fairmont Palliser as our new Doorperson. Inspire and create the grandest experience for our guest, clients and colleagues every day.

As a Doorperson at Fairmont Palliser, you play a vital role in upholding the Fairmont brand by exceeding guest expectations and representing the hotel with exemplary service. With comprehensive knowledge of the Guest Services Department, the hotel, city attractions, and a commitment to operating standards, you ensure every guest receives an exceptional experience.Reporting to the Chief Concierge.

Key Responsibilities

• Consistently offer professional, friendly, and engaging service.
• Adhere to Front Office policies, procedures, and service standards when welcoming guests and assisting with their arrival to or departure from the hotel
• Provide a warm and engaging welcome to all guests and visitors at the hotel.
• Maintain order and cleanliness at the front entrance, ensuring a positive first impression
• Maintain a high level of security awareness at all times.
• Organize taxis and other catch-a-ride providers for in-house guests and patrons.
• Coordinate with valet staff for parking and retrieval of vehicles.
• Direct guests to their destinations within the hotel and stay informed about ongoing functions.
• Assist with luggage transportation to and from the lobby as required.
• Provide curb-side check-in at designated areas following Front Office policies and procedures.
• Additional responsibilities when asked to assist:
• Ensure proper parking of guests' vehicles, including notifying Manager On Duty of any damages before issuing valet tickets.
• Follow the hotel’s vehicle handling and safety policies when driving guest vehicles.

Qualifications

What will you bring to this role?

• A valid Class 5 Driver’s License and a Driver’s Abstract are required, along with the ability to operate a standard transmission vehicle
• Previous experience in Guest Relations or Bell Desk operations is an asset
• Current First Aid & CPR certification is considered an advantage
• Must be dependable and able to work independently with minimal supervision
• A professional appearance and friendly demeanor are essential
• Strong interpersonal skills and confidence in engaging with the public
• Embrace the Fairmont brand promise and luxury in your role and in all your interactions
• Foster an inclusive environment where every individual feels valued and respected

Additional Information

Employee Benefits

Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. Comprehensive benefits package including health, paramedical, dental, vision, life, and disability coverage for eligible employees. Company-matched pension plan, as well as RRSP & TFSA options. Complimentary meal in staff cafeteria during shifts.

Our Values

Respect

We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.

Excellence

We make genuine connections, and we cherish every opportunity to make the people around us feel special.

Belonging

We celebrate our differences. We support each other and we always stand together.

Empowerment

We have authority to take initiative and anticipate moments that create unforgettable experiences.

Integrity

We build trust through mutual respect and being authentic.

Our Commitment To Diversity & Inclusion

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.