BELL PERSON (PT)

Hard Rock Hotels; Ottawa; On-site; CAD 30,000 - 50,000; Full time

Job summary

An exceptional venue in Canada's capital is seeking enthusiastic individuals to join their team. This role offers the chance to provide top-notch customer service, ensuring guests feel welcomed and valued from the moment they arrive. You'll be responsible for greeting guests, assisting with their luggage, and providing information about the hotel and its services. If you thrive in a dynamic environment and are passionate about hospitality, this is your opportunity to shine in a vibrant and inclusive workplace. Join a team that values diversity and offers a unique rock star experience in the heart of Ottawa!

Qualifications

• 1 year of bell/door experience or equivalent education and experience.
• Ability to lift/push/pull and/or move up to 50 pounds.

Responsibilities

• Greet guests upon arrival and departure, providing assistance as needed.
• Support all departments in customer service needs.
• Maintain cleanliness and sanitization of work and public spaces.

Skills

Customer Service

Communication Skills

Problem Solving

Education

High School Diploma or equivalent

Job description

Overview

As the latest jewel in the renowned Hard Rock crown, this exceptional venue is set to redefine entertainment and hospitality in Canada's capital city.

Boasting a prime location, Hard Rock Hotel & Casino Ottawa will be a stunning fusion of contemporary style and timeless rock 'n' roll flair. The moment you step inside, you'll be transported into a world of music, memorabilia and non-stop excitement.

Are you ready to experience the ultimate rock star treatment in the heart of Ottawa? Let the countdown begin!

Responsibilities

Under the direction of the Hotel Manager, the incumbent is responsible for meeting and greeting guests upon arrival and departure, providing luggage and transportation assistance, site tours, and supporting all departments in accordance with company standards.

• Greets both arriving and departing guests in a positive, upbeat manner.
• Provides guests with general information such as directions, promotional information, valet information, etc.
• Assists guests with luggage upon arrival and departure, adhering to Forbes Standards.
• Provides guests a room orientation and fulfills any guest requests.
• Provides information on site tours.
• Lobby door assistance.
• Supports all departments, especially Front Desk, Valet, Player Development, Sales and Marketing in customer service needs.
• Promotes positive guest/employee relations.
• Responsible for cleaning and sanitizing work and public spaces.
• Other assignments as directed.

Qualifications

High School Diploma or equivalent preferred with one year of bell/door experience, or an equivalent combination of education and experience.

Physical Demands:

• Ability to stand and sit for extended periods of time.
• Ability to walk distances.
• The employee must frequently lift/push/pull and/or move up to 50 pounds.

Working Conditions:

• Duties and responsibilities are typically performed in a highly regulated and controlled environment, but there will be times where you will need to be on the Casino Floor to complete job functions as outlined or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, excessive noise.

Hard Rock Ottawa values diversity and is an equal opportunity employer. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

If you require accommodation to apply or if selected to participate in an assessment process, please advise Human Resources.

We thank all candidates for their interest; however, only those being considered for an interview will be contacted.

Additional Details

Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member.

We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

Please contact Human Resources at [e-mail] if you require accommodation at any time throughout the hire process.