BELL PERSON (PT)

Hard Rock Cafe International, Inc.; Ontario; On-site; CAD 30,000 - 50,000; Full time

Job summary

Join a vibrant team at a renowned venue that redefines entertainment and hospitality in Canada's capital. As a guest relations associate, you'll provide exceptional service, ensuring every guest feels welcomed and valued. This role involves assisting guests with their needs, from luggage handling to providing information about the hotel and casino. Embrace the excitement of a dynamic environment where your contributions make a real impact. If you're passionate about hospitality and eager to provide a rock star experience, this opportunity is perfect for you!

Qualifications

• High School Diploma or equivalent preferred.
• One year of bell/door experience or equivalent combination of education and experience.

Responsibilities

• Greet arriving and departing guests positively and assist with luggage.
• Provide general information and support all departments with customer service needs.

Skills

Customer Service

Communication Skills

Physical Stamina

Education

High School Diploma

Job description

Overview

As the latest jewel in the renowned Hard Rock crown, this exceptional venue is set to redefine entertainment and hospitality in Canada's capital city.

Boasting a prime location, Hard Rock Hotel & Casino Ottawa will be a stunning fusion of contemporary style and timeless rock 'n' roll flair. The moment you step inside, you'll be transported into a world of music, memorabilia and non-stop excitement.

Are you ready to experience the ultimate rock star treatment in the heart of Ottawa? Let the countdown begin!

Responsibilities

Under the direction of the Hotel Manager, the incumbent is responsible meeting and greeting guests upon arrival and departure, providing luggage and transportation assistance, site tours, and supporting all departments in accordance with company standards.

• Greets both arriving and departing guests in a positive, upbeat manner.
• Provides guests with general information such as directions, promotional information, valet information, etc.
• Assists guest with luggage upon arrival and departure, adhering to Forbes Standards
• Provides guest a room orientation and fulfills any guest request.
• Provide information site tours.
• Lobby door assistance.
• Supports all department, especially Front Desk, Valet, Player Development, Sales and Marketing in customer service needs.
• Promotes positive guest/employee relations.
• Responsible for cleaning and sanitizing work and public spaces.
• Other assignments as directed.

Qualifications

High School Diploma or equivalent preferred with one year of bell/door experience, or an equivalent combination of education and experience.

Physical Demands:

• Ability to stand and sit for extended periods of time.
• Ability to walk distances.
• The employee must frequently lift/push/pull and/or move up to 50 pounds.

Working Conditions:

• Duties and responsibilities are typically performed in a highly regulated and controlled environment, but there will be times where you will need to be on the Casino Floor to complete job functions as outlined or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, excessive noise.

Hard Rock Ottawa values diversity and is an equal opportunity employer. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

If you require accommodation to apply or if selected to participate in an assessment process,please advise Human Resources.

We thank all candidates for their interest, however, only those being considered for an interview will be contacted.

Additional Details

Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member.

We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

Please contact Human Resources at [e-mail] if you require accommodation at any time throughout the hire process.