Bell Person

Germain Hotels group; Ottawa; Hybrid; CAD 22,000 - 31,000; Full time

Benefits offered by this job

Special hotel rates

Autonomy and growth

On-site gym access

Job summary

Germain Hotels in Ottawa welcomes a courteous Valet/Bellman to greet guests on arrival and assist with parking and luggage. You will describe room features, deliver mail, and keep the lobby neat, ensuring a warm, service-oriented experience.

Applicants should have a high school diploma, a valid license with manual transmission capability, and good physical condition for long standing and walking—experience in guest services is a plus. Unionized position with hourly pay and hotel perks offered.

Qualifications

• High school diploma.
• Natural customer service orientation - with experience, an asset.
• Valid driver’s license and ability to drive in manual mode.
• Good physical condition: able to stand and walk for long periods of time.

Responsibilities

• Manage entry and exit traffic in front of the hotel, greeting and informing guests with a smile; provide parking procedures and directions.
• Bring and collect luggage on request.
• Describe the features of guests' rooms.
• Deliver mail and parcels.
• Keep the lobby clean and tidy.

Skills

Customer service

Physical stamina

Manual transmission driving

Education

High school diploma

Tools

Driver's license (manual)

Job description

Description

Parallel or backwards, you always have a smile on your face!

Accessible and courteous, do you want to be part of a team that’s moving in the right direction? We’re looking for an approachable and courteous Valet/Bellman to warmly welcome our guests on arrival and sincerely thank them upon departure. This honest and prompt person thrives on being of service. It’s natural for him/her to have a caring and professional attitude when parking and returning cars, or performing other tasks as requested.

WHAT YOU'LL DO

• Manage entry and exit traffic in front of the hotel, as well as greeting and informing guests with a smile, giving them parking procedures and other relevant information: directions to a sightseeing area, access to main roads, etc.
• Bring and collect luggage on request.
• Describe the features of their room.
• Deliver mail and parcels.
• Always keep the lobby clean and tidy.

WHAT YOU’LL BRING

• High school diploma
• Natural customer service orientation - with experience, an asset
• Valid driver’s license and ability to drive in manual mode
• Good physical condition: able to stand and walk for long periods of time

WHAT WE OFFER

• Passionate about travel? Take advantage of special rates when you stay with Germain Hotels and travel the country. Again and again!
• A work environment that fosters creativity and autonomy - contribute to the growth of a company that strives to move you forward and recognizes you for who you really are.
• Squats help you relax? Get access to a state‑of‑the‑art gym right in your workplace.

Hiring hourly rate: $ 18.94

This position is unionized, and compensation is set as per the current collective agreement.

Germain Hotels may use artificial intelligence‑enabled tools to support the screening and assessment of applications. All hiring decisions are made by our HR team and hiring managers based on each candidate’s skills, experience, qualifications and alignment with the role requirements.