Behavioural Personal Support Worker_FT-Perm

LOFT Community Services; Toronto; On-site; CAD 54,000 - 55,000; Full time

Benefits offered by this job

24/7 Employee Assistance Program

E-learning program

Vacation above minimum standard

Paid personal and sick days

Professional development budget

Gym membership GoodLife Fitness

Perkopolis discounts

DEI trainings

Job summary

LOFT Community Services in Toronto, ON, is seeking a Behavioural Personal Support Worker to join a team delivering care to seniors with responsive behaviours across hospital and transitional settings. You will perform personal care, support daily living activities and help implement behavioural support plans in collaboration with the Psychogeriatric Case Manager.

The role requires PSW/Healthcare credentials, strong communication, teamwork and a willingness to travel within the Ontario Health

Qualifications

• Post-secondary education in Human Services or equivalent field.
• Understanding of challenges faced by vulnerable older adults with mental health concerns.
• Knowledge of GPA, P.I.E.C.E.S., U-First or willingness to be trained.
• Familiarity with BSO principles and PSR approaches.
• Ability to lift and transfer patients; valid First Aid & CPR.

Responsibilities

• Serve as the primary PSW for assigned clients with established visit schedules.
• Document observations of client behaviour and identify triggers.
• Maintain accurate documentation per agency standards.
• Develop and implement Behavioural Support Plans with the Psychogeriatric Case Manager.
• Apply interventions to manage responsive behaviours and report changes.
• Provide guidance to staff, caregivers and family; participate in care conferences.
• Collaborate with multidisciplinary teams for client-centered care.
• Assist with transitions to appropriate care settings and discharge planning.
• Deliver care via communication, observation and hands-on support.

Skills

Compassionate care

Communication

Team collaboration

Observation skills

Crisis intervention

Education

PSW Certificate

Health Care Aide Certificate

RPN Certificate

Job description

Title of Job: Behavioural Personal Support Worker
Date:September 9, 2026
Closing Date:September 23, 2026
Location:Toronto, ON - BSTR Toronto
Compensation: $53,776 - $55,109 Annually Prorated
Work Type: Onsite
Job ID: 11010991
Existing or New Position: Existing

Who We Are:

LOFT Community Services is a unique and dynamic charitable organization that supports people living with complicated issues such as mental and physical health challenges, substance use challenges, poverty and homelessness. Serving approximately 19,534 annually and providing 1,839 units of supportive housing last year, LOFT is one of Ontario’s largest mental health service providers of its kind. LOFT is also recognized as a Nonprofit Employer of Choice™ Award (NEOC) recipient.

Program Summary:

Behaviour Support Transition Resource (BSTR) Supporting the transition of patients facing barriers to discharge from hospital due to responsive behaviours. The BSTR team helps developing an evidence-based behavioural support plan to manage behaviours in hospital and contribute to successful transitions between care settings, building knowledge and capacity within hospital teams related to behaviours and supporting transition from hospital to other care settings in collaboration with existing outreach services.

Job Summary:

The Behavioural Support Personal Support Worker is part of a team that provides direct care, education and support to seniors who are demonstrating responsive behaviours that may be associated with various types of dementia, delirium, mental health, addictions or other neurological conditions who are living in the community (anywhere except long-term care settings) of the geographical areas of Ontario Health Toronto. The PSW provides expertise and assistance with personal care and assistance with activities of daily living for persons served within the program with behavioural challenges. Working with Psychogeriatric Case Manager, the PSW will enhance the quality of life for individuals with responsive behaviours in hospital and/or transitional sites. The PSW is part of a team that provides behavioural support services to individual persons served, transitional management between health care providers and ongoing training for persons served, family, care-partners and clinicians.

What You Will Do:

• Serve as the primary Personal Support Worker (PSW) for assigned clients, following established visit schedules.
• Conduct and document observations of client behaviour, especially during initial intake, to help identify triggers.
• Maintain accurate and timely documentation in accordance with agency standards and reporting tools.
• Support the development and implementation of Behavioural Support Plans in collaboration with the Psychogeriatric Case Manager.
• Apply and adapt interventions and strategies to effectively manage responsive behaviours.
• Monitor and report behavioural changes or escalation to the care team.
• Provide guidance and mentorship to staff, caregivers, and family members on effective strategies.
• Participate in care conferences, team meetings, and discharge planning.
• Collaborate with multidisciplinary teams to ensure coordinated, client-centered care.
• Assist with client transitions to appropriate care settings.
• Deliver care through communication, observation, and hands‑on support, reporting any changes in condition.
• Follow all health and safety, infection prevention, and organizational policies.
• Work primarily in hospital settings, adhering to site‑specific protocols.
• Perform additional duties as assigned by Program Manager and/or designated.

What You Bring:

• Post-secondary education in Human Services (i.e PSW Certificate, Health Care Aide Certificate, RPN Certificate) or equivalent field.
• Understanding of challenges faced by vulnerable, older adults and seniors with serious mental illness, cognitive and addiction challenges who exhibit responsive behaviours.
• Knowledge of GPA, P.I.E.C.E.S., U-First etc. or willingness to be trained.
• Strong understanding of Behavioural Supports Ontario (BSO) principles.
• Experience supporting clients using a Psychosocial Rehabilitation (PSR) approach.
• Skilled in assessment, crisis intervention, and problem‑solving in both individual and group settings.
• Compassionate and client‑centered approach with the ability to build positive relationships.
• Physically able to perform duties including lifting and transferring.
• Valid First Aid & CPR certification.
• Excellent communication and computer skills, with the ability to follow instructions effectively.
• Ability to work independently and collaboratively within a team environment.
• Proven reliability, professionalism, and accountability.
• Valid driver’s license and access to a vehicle is required.
• Additional language skills are an asset

Work Environment:

• Frequent travel will also be required.
• Occasional evening and weekend hours may be required.

What We Offer:

• 24/7 Employee Assistance Program
• E-learning program available all year round
• Starting vacation time above minimum standard,
• Additional paid personal and paid sick days
• Professional development budget available to help you nurture and shape your career
• Corporate Gym membership rate with GoodLife Fitness
• Access to Perkopolis, a comprehensive corporate discount program
• Access to unlimited DEI trainings through partnership Canadian Centre for Diversity and Inclusion

Our Commitment to Diversity and Inclusion:

LOFT Community Services is a values‑driven organization with a deep belief that each person has the ability to grow and change. We value compassion, collaboration, and community delivered with dignity, innovation, and excellence. LOFT’s vision is that together, we can all live successfully in our community. Our client population reflects Ontario’s diverse community and it is LOFT’s goal to build a workforce who also reflects that diversity. LOFT believes there are many ways to develop skills and build experience and expertise. So even if you don’t “tick all the boxes” but think you’d thrive in this role, you are encouraged to apply.

Note:

• A satisfactory vulnerable sector check (VSC) is also required.
• This posting provides only a summary of the responsibilities and requirements for the position

LOFT Community Services is committed to fostering an inclusive and accessible environment and dedicated to building a workforce that reflects the diversity of the community in which we live and serve. LOFT is committed to making employment opportunities accessible in accordance with the Accessibility for Ontarians with Disabilities Act, 2005. Requested accommodation will be provided in all parts of the application and hiring process by contacting [e-mail] or [phone].