Beauty Boutique Manager

Shoppers Drug Mart; London; On-site; CAD 50,000 - 65,000; Full time

Job summary

Join a leading retail company as a Beauty Boutique Manager, where you will drive sales, mentor staff, and ensure exceptional customer service. This role is crucial for achieving sales targets and fostering a positive team environment. With a focus on customer needs and effective leadership, you will enhance the shopping experience and contribute to the community.

Benefits

Discounts

Flexible schedules

Competitive pay

Online learning

Qualifications

• Proven sales track record with achieving goals.
• Cosmetic industry experience.
• Previous team leadership experience.

Responsibilities

• Manage resources of the Beauty Boutique department to maximize sales.
• Mentor, coach, train, and motivate staff.
• Ensure staff achieve productivity objectives.

Skills

Planning

Decision-making

Communication

Customer Service

Leadership

Job description

Job Description: Beauty Boutique Manager at Shoppers Drug Mart

Application Deadline: June 2, 2025 (17 days left to apply)

Job Requisition ID: R2000562615

Join a locally owned and operated store to help deliver health, beauty, and convenience services in your community, keeping the customer at the center of everything you do.

Why this role is important?

Summary: To manage resources of the Beauty Boutique department to maximize and achieve sales targets.

The ideal Beauty Boutique Manager will:

• Drive a passion for results
• Provide thought leadership
• Analyze and solve problems
• Engage our people
• Build collaborative relationships
• Demonstrate personal leadership and build trust

Duties & Responsibilities

Sales Expectations

• Utilize corporate sales tracking tools and dashboards to set and meet sales goals
• Sell to customers and coach/mentor staff in selling skills
• Develop effective sales techniques to maximize sales
• Ensure staff achieve productivity objectives

Customer Service

• Always prioritize customer needs and provide superior service
• Monitor and communicate CSI survey results and objectives with team
• Model desired behaviors with eClienteling for superior customer experience
• Book appointments for events and manage annual event schedules
• Promote products through marketing and encourage use of the PC Optimum program
• Ensure staff are trained to beauty sales standards

Team Leadership

• Mentor, coach, train, and motivate staff
• Create an environment where "selling is fun"
• Prepare performance appraisals with the Front Store Manager
• Articulate and demonstrate “Blue Culture Principles” and “C.O.R.E Values”
• Foster an environment supporting these principles and values

Operations

• Use corporate sales tools for continuous sales tracking
• Ensure cosmetic operating standards are maintained
• Identify peak hours and schedule shifts accordingly

Qualifications

• Strong planning, judgment, and decision-making skills
• Ability to think independently and make decisions regarding customer needs
• Ability to act upon tasks and goals set by management
• Develop a yearly personal development plan
• Collaborate with the Associate-Owner and Front Store Manager

Experience

• Proven sales track record with achieving goals
• Cosmetic industry experience
• Effective verbal and written communication skills
• Customer service oriented
• Previous team leadership experience

The above describes the general functions and duties necessary for job evaluation and is not an exhaustive list of all work requirements.

Additional notes: J2WRTL, J2WFSM, J2WCXM

Why work in a Shoppers Drug Mart store?

Each store has an Associate-Owner, offering local entrepreneurship with the support of a national brand. Benefits include discounts, flexible schedules, competitive pay, and online learning via Academy.

Take ownership of your work and care about your community, customers, co-workers, and patients.

Recognizing Canada's diversity, our stores strive to reflect this in products, staffing, and culture. Accommodation is available upon request for applicants and colleagues with disabilities.

Upholding laws and doing the right thing is part of our Code of Conduct, reinforcing customer and stakeholder trust.