Beauty Advisor-Charlotte Tilbury-Holt Renfrew Bloor- Full-time

Charlotte Tilbury Beauty Inc.; Toronto; On-site; CAD 35,000 - 50,000; Full time

Job summary

Charlotte Tilbury Beauty Inc. is seeking a Beauty Advisor in Canada to act as a brand ambassador and drive in-store sales while delivering outstanding customer service.

You will collaborate with the Account Executive and Area Trainer, manage stock and merchandising, and develop the team to meet brand standards and customer expectations across all interactions.

Qualifications

• Ambassador for Charlotte Tilbury brand with a focus on superior service.

Responsibilities

• Drive sales and financial results in store to meet and exceed plan.
• Manage customer queries with sound judgement to achieve positive outcomes.
• Lead by example to promote the Tilbury Touch and exceptional customer service.
• Coordinate with store team on goals, training, and performance.
• Maintain counter readiness, inventory levels, and visual merchandising standards.
• Schedule team to optimize coverage and ensure brand standards across service and artistry.

Skills

Sales

Customer service

Team leadership

Merchandising

Training & development

Communication

Inventory management

Visual merchandising

Job description

Beauty Advisor Job Description

OVERALL PURPOSE OF THE ROLE:An ambassador for the Charlotte Tilbury brand, the Beauty Advisor will reflect the brand values and customer base. Responsible for achieving optimal financial results by maximizing top line sales potential and ensuring superior service to our customers.

MAIN DUTIES AND RESPONSIBILITIES:

• Sales
• Drive financial results in store to meet and exceed plan. Including Key Performance Indicators (KPI’s) – examples; Average Unit Sales (AUS) and Items Per Transaction (IPT)
• Communicate and manage agreed goals.
• Responsible for being specialist amongst the retail artistry brands, demonstrating entrepreneurial spirit within the parameters of the Company guidelines.
• Customer Service
• Manage customer queries, through the use of sound judgement and achieving positive outcomes
• Build partnership with the Account Executive and Area Trainer to ensure continuous training and development of the team to ensure Charlotte Tilbury standards are achieved in both areas of service and artistry
• Take every opportunity to extend exceptional customer service beyond the in-store experience.
• Proactively anticipate staffing needs, including sourcing and selecting talent to deliver business objectives, inclusive of a bench for freelance and permanent staff.
• Determine individual and team sales targets to meet and exceed plan
• Analyze business performance and proactively plan strategy within day-to-day business and events.
• Consistently promote the Tilbury Touch to the team and customers.
• Lead by example always to promote the Tilbury Touch and exceptional customer service
• Create and maintain an atmosphere of open and positive communication, professionalism and creativity always through team meetings and a collaborative management style
• Ensure that the counter is ‘customer ready’ from open to close of business
• Maintain the required inventory levels and accurate stock files
• Implement visual merchandising, new launch displays and collateral placement as directed by the marketing team
• Maintain technology on counter
• Raise operational issues for resolution in a timely manner
• Store and Retail Partner Relationships
• Establish and develop a cooperative and mutually respectful relationship with the store retail operations team
• Schedule team to optimize coverage according to customer flow
• Maintain excellent counter hygiene standards
• Maintain the store standards and policies at all times