Sales Consultant (AutoPlanet Durham)

Performance Auto Group; Clarington; On-site; CAD 65,000 - 100,000; Full time

Benefits offered by this job

Car Allowance

Health, dental and vision insurance

Employee events

Job summary

Performance Auto Group in Ontario is seeking a Sales Consultant for AutoPlanet Durham to deliver exceptional customer service and drive vehicle sales. You will learn product knowledge, attend scheduled trainings, and communicate effectively with customers and team members.

The role requires a high school diploma, OMVIC certification, a valid G license, and strong computer and communication skills. Competitive base plus bonuses and a car allowance are offered.

Qualifications

• High School Diploma or GED is required.
• OMVIC Certification is required.
• Dealer CRM system experience is required.
• Must have valid Class ‘G’ Ontario driver's license and clean driver's abstract.
• Strong computer skills are required.
• Able to communicate effectively, both verbally and in writing.
• Strong time management and organizational skills.
• Proven ability to deliver exceptional customer service.
• Excellent problem-solving and organizational skills.
• Must be flexible with changing conditions.
• Able to negotiate creatively and persuasively.
• Maintain professionalism under pressure.
• Be well-spoken, friendly and articulate.
• Maintain confidentiality.
• Willing to be flexible with work schedules.

Responsibilities

• Deliver exceptional customer service on all interactions and understand customer needs.
• Learn and maintain product knowledge on vehicles and incentives.
• Project a positive attitude for customers and coworkers.
• Ensure work is thorough, accurate, and completed promptly.
• Attend training classes as scheduled by management.
• Answer customer service inquiries related to car sales.
• Keep customers updated by phone on delivery progress.
• Inform customers when vehicles are ready for pickup.
• Keep abreast of new equipment and tools and recommend purchases.
• Follow up with the factory and distributors on deliveries.
• Comply with OMVIC regulations and safety standards.

Skills

Communication

Customer service

Time management

Organizational skills

Problem solving

Professionalism

Confidentiality

Flexibility

Negotiation

Strong computer skills

Education

High School Diploma or GED

OMVIC Certification

Valid Class G driver’s license

Tools

Dealer CRM system

Job description

Drive for Excellence

Since 2015

Description

Position at Auto Planet

Drive for Excellence

Since 2015 AutoPlanet Durham has strived on innovation as Ontario’s largest indoor pre‑owned dealership. With over 1000 vehicles, we aim at being progressive and dynamic in everything we do. We are committed to putting our team and guests first which is why we have achieved a high guest satisfaction rating and a relaxed buying experience.

AutoPlanet Durham is currently seeking a team oriented, hard working individual to join their exceptional team as a Sales Consultant.

About Us

Performance Auto Group, is a leading automotive group, whose purpose is to be the preferred automotive group by fostering fair and respectful relationships that positively impact our team, customers, partners, and communities. Our core values as an organization are the principles we were built on that guide us today:

• Great Experience: Every customer is entitled to a great experience
• Integrity: We are honest and transparent in our actions
• Diversity: We are stronger through the inclusion of people, brands and ideas
• Innovation: We passionately embrace opportunities for new and continuous improvements
• Empowerment: We encourage and support our people in taking initiative
• Giving Back: We positively impact the communities in which we live, work and raise families

Here’s What You’ll Deliver

• Utilize systems and procedures, deliver exceptional customer service on all interactions, give all customers consideration and respect, understand their needs, and consistently meet or exceed customer expectations.
• Learn and maintain solid product knowledge on manufacturer-specific vehicles and manufacturer-specific rebate, finance and incentive programs.
• Project a positive attitude for the benefit of our customers and fellow employees.
• Ensure that all work performed is thorough, accurate, and completed in a timely fashion.
• Work effectively without supervision.
• Attend factory-sponsored and dealer-specified training classes as scheduled by management.
• Answer Customer Service phone calls relating to car sale inquiries.
• Ensure customer car quotes are competitive and reasonable.
• Keep customers updated by phone as to the progress of their vehicle’s delivery.
• Inform customers when vehicles are ready to be picked up.
• Keep abreast of new equipment, features and tools available and recommend purchases.
• Account for all documents; ensure that none are missing.
• Follow up with the factory and distributors regarding late vehicle deliveries.
• Comply with strict regulations and requirements of the Ontario Motor Vehicle Industry Council (OMVIC).
• Ability to work in adherence to company safety standards at all times.
• Comply with all company policies, standards and procedures.
• Other duties as required by management.

You Champion Success With These Accomplishments

• High School Diploma or GED is required.
• Automotive Sales Experience preferred.
• OMVIC Certification is required.
• Dealer CRM system experience is required.
• Must have valid Class ‘G’ Ontario driver's license and clean drivers abstract.
• Strong computer skills.
• Able to effectively communicate both verbally and in writing.
• Strong time management and organizational skills.
• Proven ability to deliver exceptional customer service.
• Excellent problem-solving and organizational skills.
• Ability and willingness to be flexible under changing conditions.
• Ability to be creative and persuasive in negotiating.
• Ability to exhibit professionalism with a positive attitude under pressure.
• Well-spoken, friendly and articulate.
• Ability to maintain a high degree of confidentiality.
• Must be willing to be flexible with work schedules.

What’s in it for you?

• Excellent management support and guidance
• Opportunities through our Internal career mobility program
• Access to health, dental and vision insurance
• Car Allowance
• Disability, critical illness and life insurance for the unexpected
• Our Employee Assistance Plan (EAP) for you and your family's wellness
• Discount on vehicles, service and parts for you and your family
• Discounts to retailers and service providers across the country
• Free and engaging employee events
• Did we mention we love giving back to our communities?!

Job Type: Full Time - Permanent

Compensation (expected annual compensation): $65,000 - $100,000 per year (base salary plus monthly performance-based bonuses). This range includes a fixed base salary and eligibility for monthly bonuses tied to individual results and/or department performance, which may be influenced by business volumes. Actual bonus earnings vary based on performance.

Performance Auto Group is a leading automotive company in Ontario with over 2000 employees, 23 brands and 44 locations in Brampton, Brantford, Bolton, Grimsby, Mississauga, Orangeville, St. Catharines, Huntsville and Toronto. Performance Auto Group also includes AutoPlanet, Canada’s largest indoor used car showroom.

Performance Auto Group is an equal opportunity employer. Accommodations are available throughout the recruitment and selection process in accordance with applicable legislation. We thank all applicants for their interest; however, only those selected for an interview will be contacted.