BDC Sales Representative (AutoPlanet Brampton)

Audi Niagara; Brampton; Hybrid; CAD 45,000 - 60,000; Full time

Benefits offered by this job

Health, dental and vision insurance

Disability, critical illness and life

Employee Assistance Plan

Vehicle/service/parts discounts

Retailer/service provider discounts

Internal career mobility program

Engaging employee events

Job summary

Performance Auto Group in Brampton is seeking a BDC Sales Representative to manage customer communications, schedule appointments, and support sales efforts. The role requires strong phone and email etiquette, CRM updates, and the ability to meet daily goals while representing our brand with professionalism.

The ideal candidate has automotive experience, a valid OMVIC license or willingness to obtain, and a solid track record in multi-tasking in a fast-paced dealership environment.

Qualifications

• 1-2 years experience in the automotive service industry.
• Must have OMVIC license or willing to attain it.
• Must have a valid Ontario Driver's License and a good driving record.
• Excellent communication, interpersonal and time management skills.
• Ability to adapt to a changing environment and meet deadlines.
• Minimum 1 year dealership licensing experience.
• Strong computer & leadership skills.
• Flexibility to work Saturdays and Sundays as needed.

Responsibilities

• Communicate effectively by telephone and email with customers (inbound and outbound).
• Schedule appointments.
• Respond to customer inquiries and follow up with clients using dealership templates.
• Utilize dealership call scripts for calls.
• Update CRM with information about verbal communications.
• Log and confirm appointments; meet goals set by BDC Manager.
• Study products and services to assist customers.
• Perform outbound campaigns as directed by BDC Manager.

Skills

Communication

Customer service

CRM

Scheduling

Time management

OMVIC license

Education

High School Diploma or equivalent

Tools

CRM system

Job description

Drive for Excellence

Since 2015 AutoPlanet Brampton has strived on innovation as Ontario’s largest indoor pre-owned dealership. With over 1000 vehicles, we aim at being progressive and dynamic in everything we do. We are committed to putting our team and guests first which is why we have achieved a high guest satisfaction rating and a relaxed buying experience.

AutoPlanet Brampton is currently seeking a BDC Sales Representative to join their dynamic team in Brampton.

About Us

Performance Auto Group, is a leading automotive group, whose purpose is to be the preferred automotive group by fostering fair and respectful relationships that positively impact our team, customers, partners, and communities. Our core values as an organization are the principles we were built on that guide us today:

• Great Experience: Every customer is entitled to a great experience
• Integrity: We are honest and transparent in our actions
• Diversity: We are stronger through the inclusion of people, brands and ideas
• Innovation: We passionately embrace opportunities for new and continuous improvements
• Empowerment:We encourage and support our people in taking initiative
• Giving Back: We positively impact the communities in which we live, work and raise families

Here’s what you’ll deliver:

• Communicate effectively by telephone and email with customers (both inbound and outbound communication).
• Schedule appointments.
• Answer inbound calls and respond to all customer inquiries and all web leads promptly and effectively follow up with clients and prospective clients by utilizing established dealership templates to communicate with customers by email and telephone.
• Utilize dealership call scripts for all inbound and outbound sales calls.
• Schedule, log, and confirm appointments with customers and achieve daily/weekly/monthly goals as established by the BDC Manager.
• Update the CRM with information regarding all verbal communication with customers.
• Enter information in the Appointment Log when an appointment is scheduled.
• Study products and services to continually enhance your ability to assist customers.
• Complete necessary certification tests.
• Study used vehicle inventory on a weekly basis.
• Learn pertinent dealership processes.
• Comply with any customer handling and marketing functions.
• Communicate with the BDC Manager and relate any potential customers issues or problems.
• Perform all outbound campaigns as periodically assigned by the BDC Manager.
• Perform marketing call campaigns as required and act as a backup to Greeters as required.
• Follow the policies and procedures of the BDC department and AutoPlanet Direct

What you need to succeed:

• Minimum 1-2 years experience in the automotive service industry.
• High School Diploma or equivalent.
• Must have a valid OMVIC license or are willing to attain an OMVIC license.
• Must have a valid Ontario Driver's License and good driving record.
• Excellent communication, interpersonal and time management skills.
• Ability to adapt to a changing environment and meet deadlines.
• Minimum 1 year dealership licensing experience required.
• Strong computer & leadership skills.
• Must have the ability to multi-task and work under pressure.
• May be required to work on Saturday and Sunday as per business needs.
• Must be willing to be flexible with work schedules.

What’s in it for you?

• Excellent management support and guidance
• Opportunities through our Internal career mobility program
• Access to health, dental and vision insurance
• Disability, critical illness and life insurance for the unexpected
• Our Employee Assistance Plan (EAP) for you and your family's wellness
• Discount on vehicles, service and parts for you and your family
• Discounts to retailers and service providers across the country
• Free and engaging employee events
• Did we mention we love giving back to our communities?!

***This compensation range will be based on knowledge, experience and bonus earnings***

Job Type: Full Time - Permanent

Compensation: $45,000 - $60,000 per year

Performance Auto Group is a leading automotive company in Southern Ontario with over 2000 employees, 23 brands and 44 locations in Brampton, Brantford, Bolton, Grimsby, Mississauga, Orangeville, St. Catharines, Huntsville and Toronto. Performance Auto Group also includes AutoPlanet Direct, Ontario's largest indoor used car showroom.

We thank all applicants; however only those contacted for an interview will be considered. We are an equal opportunity employer and welcome applications from people with special needs. Accommodations will be provided throughout the selection process as requested. For any inquiries please email us.

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