Basin Glacial Waters - Concierge

Fairmont Hotels & Resorts; Lake Louise; On-site; CAD 23,000 - 33,000; Full time

Benefits offered by this job

Subsidized accommodations

One complimentary meal per shift

Medical, Vision & Dental benefits

Pension plan with employer matching

Staff travel discounts

Mountain Explorer travel program

Job summary

Fairmont Chateau Lake Louise is seeking a Concierge team member to guide guests toward wellness at Basin Glacial Waters, manage bookings, and coordinate with Spa services. You’ll help guests select experiences and maintain outstanding guest relationships in a luxury setting with stunning mountain views.

The role requires strong communication, organizational, and administrative skills, with the ability to work flexible shifts, including peak periods.

Qualifications

• Proven ability to communicate clearly and professionally.
• Strong analytical and organizational capabilities.
• Excellent administrative and data-entry skills.
• Experience with reservations or sales is a plus.
• Familiarity with Word and Excel is helpful.
• Willingness to work shifts and stand for long periods.

Responsibilities

• Handle Basin reservations and respond to inquiries via phone and email.
• Collaborate with Fairmont Spa concierge to offer treatment options.
• Promote hotel services and spa amenities and upsell where appropriate.
• Generate and audit daily reports and maintain records.
• Assist with facility attendants and lounge servers during peak times.
• Adhere to company policies and provide outstanding guest experiences.

Skills

Communication skills

Analytical skills

Organizational skills

Administrative skills

Multitasking

Tools

Opera PMS

Central Reservations System (CRS)

Book4Time

Word

Excel

Job description

Company Description

Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity. Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!

Job Description

Basin Glacial Waters is a brand new, highly anticipated wellness facility that will offer guests a truly luxurious experience. As part of our Concierge team you will have the opportunity to guide guests along their journey to wellness, while experiencing our one in a lifetime views and services. Individuals in this role will have the opportunity to turn Moments into Special Memories by managing and maintaining bookings for the facility, providing guidance on specialty experiences, and collaborating with the Fairmont Spa on additional treatment options. https://www.thebasin.com

Position Type: Permanent

Pay Rate: $20.63/hour

Start Date: September 2026

Job Duties Include

Reporting to the Guest Experience Supervisor, responsibilities and essential job function include but are not limited to the following:

• Handle Basin reservations, respond to guest inquiries via phone and email, and monitor voicemail to ensure timely responses.
• Work closely with Fairmont Spa concierge to provide guests with additional treatment options
• Meet booking quotas, promote hotel services and spa amenities, and develop product knowledge to assist with treatment selection and retail sales.
• Generate and audit daily reports, maintain office records, and ensure reservation accuracy.
• Assist with Facility attendants and Lounge servers as needed during peak times
• Other Duties as assigned

Qualifications

• Previous reservations or sales experience is an asset
• Opera Property Manager System (PMS) and Central Reservations System (CRS) experience an asset
• Book4Time booking system experience an asset
• Must display strong communication, analytical, organizational and administrative skills to be able to deal with multiple priorities simultaneously
• Strong computer skills with a working knowledge of Word, and Excel
• Must be willing to work shifts (including split shifts) and varied days off on occasion and able to stand for long periods of time.
• Must be able to lift up to 20lbs

Additional Information

Visa Requirements: Must be legally authorized to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Job Perks & Benefits

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affimation (Lifetime maximum of $10,000) for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)
• Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor

Our Commitment To Diversity & Inclusion

At Fairmont Chateau Lake Louise, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.