Bartender

Hornblower Group; Toronto; On-site; CAD 32,000 - 42,000; Part time

Benefits offered by this job

Competitive Wage

Complimentary Cruise Tickets & Uniform

Crew Recognition Awards

Complimentary Meals

Crew Referral Program - up to $200.00

Crew Events

Paid Training

Job summary

Hornblower Group's City Cruises Canada is seeking a bartender for a seasonal/contract role aboard our vessel fleet. You will mix beverages, provide hospitable service to guests, follow recipes, and maintain a clean, safe bar area while engaging with crew and guests.

The position requires a high school diploma, at least one year of bartending experience, knowledge of beverage recipes, strong customer service and teamwork, and flexibility to work nights, weekends, and holidays.

Qualifications

• High School Diploma (or GED) required.
• At least 1 year of bartending experience required.
• Comprehensive knowledge of beverage recipes.
• Strong customer service, organization, and interpersonal skills.
• Ability to multitask and meet deadlines.
• Working knowledge of computers, including MS Office.

Responsibilities

• Provide exceptional hospitality to guests and coworkers as prescribed in Our RESPECT Service System.
• Accurately follow recipes for all beverages; thorough knowledge of beverage offerings and prices.
• Provide prompt and consistent bar service to guests and servers throughout the cruise.
• Set up and break down bar; stock/restock per par specifications; clean bar per SOPs.
• Maintain cleanliness and safety of bar and all service areas; clean glasses and equipment.
• Accurately charge guests; enter orders in POS; handle payments and change.
• Provide information on beverages, food, entertainment, routes and points of interest.
• Additional duties as assigned.

Skills

Customer service

Interpersonal skills

Multitasking

Bar knowledge

POS knowledge

Education

High School Diploma or GED

Tools

POS system

MS Office

Job description

Hornblower Group is a global leader in experience and transportation. Spanning a 100-year history, Hornblower Group’s portfolio of international offerings includes water- and land-based experiences and ferry and transportation services. City Experiences, Hornblower Group’s premier experience division, offers dining and sightseeing cruises and walking and food tours through the City Cruises, Walks, and Devour brands. City Ferry, part of Hornblower Group’s Ferry and Transportation Division, is the largest private operator of high-speed passenger and vehicle ferries in the United States, carrying more than 10 million passengers annually and operating services including NYC Ferry, Puerto Rico Ferry, and other regional ferry systems. Hornblower Group’s subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a full-service shipping, waterfront logistics and management company that specializes in the operation and maintenance of government and commercial vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group’s global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group’s additional corporate offices reside in San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada. For more information, visit hornblowercorp.com.

Position Summary

The successful Bartender mixes high-quality beverages, provides prompt and consistent service at guest and service bars, is hospitable and cordial to guests and coworkers, acts safely and responsibly, and is knowledgeable about the vessel and the skyline.

• Please note this is a seasonal/contract position.

Crew Benefits

• Competitive Wage
• Complimentary Cruise Tickets & Uniforms
• Crew Recognition Awards
• Complimentary Meals
• Crew Referral Program - up to $200.00 per referral
• Crew Events
• Paid Training

Duties And Responsibilities

• Provide exceptional hospitality to guests and coworkers as prescribed in Our RESPECT Service System.
• Accurately follow recipes for all beverages; must have thorough knowledge of all beverage offerings and prices.
• Provide prompt and consistent bar service to guests and servers throughout the cruise.
• Set up and break down bar - stock and restock bar according to prescribed par specifications, clean bar thoroughly in accordance with standard operating procedures.
• Maintain the cleanliness and safety of the bar and all common areas and service stations, clean glasses, utensils, bar equipment, bar tops, refrigerators, and all other equipment and work areas.
• Accurately charge guests for onboard purchases; enter order into the point-of-sale system, collect payment and return all change.
• Provide information to guests including beverage and food menu descriptions, entertainment options, cruise routes and points of interest.
• Additional job duties assigned.

Requirements & Qualifications

• High School Diploma (or GED or High School Equivalence Certificate) required.
• At least one (1) year of previous bartending experience is required.
• Must have comprehensive knowledge of beverage recipes.
• Strong customer service, organization, and interpersonal skills.
• Maintain a high level of organization, detailed oriented and meet deadlines.
• Handle multiple tasks/projects at one time.
• Establish and maintain effective working relationships as required by job responsibility.
• Listen effectively, assess the situation, determine relevant issues, & suggest solutions.
• Have a working knowledge of computer skills, including but not limited to proficiency with Microsoft Office Suites.
• Must be able to effectively understand and convey written and verbal information to coworkers and guests.
• Maintain uniform and personal grooming in compliance with appearance standards.
• Will be required to be available for work nights, weekends and on all major holidays.

City Cruises Canada does not use AI technology in any part of the recruitment process.

Hornblower is proud to be an Equal Employment Opportunity employer. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of harassment and/or discrimination of any type, including but not limited to discrimination and/or harassment based upon race, citizenship, place of origin, color, ancestry, disability, age, creed, sex/pregnancy, family status, marital status, sexual orientation, gender identity, gender expression, genetic characteristics, receipt of public assistance and record of offences. City Experiences employment and workplace decisions will be based on company needs, job requirements and individual job qualifications and skills. City Experiences will comply with provincial and federal legislation relating to equal employment opportunities and employment equity.