Dock Attendant

Hornblower Group; Gananoque; On-site; CAD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive Wage

Retention Bonus - $500.00!

Complimentary Cruise Tickets & Uniform

Crew Recognition Awards

Crew Referral Program - up to $200.00

Crew Events

Paid Training

Job summary

Hornblower Group’s City Cruises Canada is hiring a Dock Attendant for a contract/seasonal role. You will perform a variety of tasks to ensure smooth dock operations, provide high level of guest service, and report to the Dock Manager.

The position emphasizes safety, guest traffic management, mooring vessels, keeping docks clean, assisting the Food & Beverage team, and adhering to safety rules. Competitive wage and benefits are offered, including a $500 retention bonus and crew tickets.

Qualifications

• OSSD or equivalent required.
• Ability to understand and convey written and verbal information to guests and coworkers.
• Service-oriented mindset and a proactive approach to helping others.
• Energetic and enthusiastic personality essential.

Responsibilities

• Provide hospitality to guests and coworkers following RESPECT Service System.
• Manage guest traffic flow on and off the docks.
• Follow safety protocols to protect passengers and vessels.
• Handle lines to moor vessels to dock.
• Keep docks clean and free of debris.
• Answer inquiries and provide facility information.
• Report incidents or safety concerns to the Dock Manager.
• Assist Food & Beverage team with daily food delivery and restock of boats.
• Adhere to health, safety, and service standards.
• Be prepared to start work at scheduled time.

Skills

Customer service

Safety awareness

Communication

Energetic personality

Education

OSSD or equivalent

Job description

Hornblower Group is a global leader in experiences and transportation. Spanning a 100-year history, Hornblower Group’s portfolio of international offerings includes water-based experiences (dining and sightseeing cruises), land-based experiences (walking and food tours) and ferry and transportation services. City Experiences, Hornblower Group’s premier experience division, offers land- and water-based experiences as well as ferry and transportation services. Hornblower Group’s subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a marine services company specializing in the operation, maintenance and repair of government and privately owned vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group’s global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group’s additional corporate offices reside in San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada. For more information, visit hornblowercorp.com.

Position Summary

The Dock Attendant will perform a variety of tasks to ensure a smooth operation of the docks. The Dock Attendant will work in a safe and efficient manner while providing a high level of customer service to all guests. This position reports to the Dock Manager.

*Please note this is a contract/seasonal position*

Crew Benefits

• Competitive Wage
• Retention Bonus - $500.00!
• Complimentary Cruise Tickets & Uniforms
• Crew Recognition Awards
• Crew Referral Program - up to $200.00 per referral
• Crew Events
• Paid Training

Duties and Responsibilities

• Provide amazing hospitality to guests and coworkers as prescribed in RESPECT Service System
• Manage guest traffic flow on and off the docks
• Follow safety protocols to ensure the protection of passengers and the vessel
• Handle lines to moor vessels to dock
• Ensure docks are clean and free of any debris
• Answer general inquiries and provide information about facility
• Immediately report any incidents or safety concerns to Dock Manager
• Provide amazing customer service and assist guests with questions or concerns and relay information to Dock Manager
• Assist Food & Beverage team with daily food delivery and restock of boats
• Follows all safety policies, departmental policies, and service standards
• Adheres to all health and safety regulations
• Be prepared to begin work at scheduled time
• Maintain uniform and personal grooming in compliance with appearance standards
• Additional job duties as assigned

Requirements & Qualifications

• O.S.S.D. or equivalent as recognized by the Ministry of Education
• Must be able to effectively understand and convey written and verbal information to guests and coworkers
• Must possess a service orientation – actively looking for ways to help others
• Energetic and enthusiastic personality essential
• If required, wear assigned Personal Protective Equipment (PPE) (i.e. non-slip shoes, gloves, weather appropriate dress attire, sun protection)
• Valid Ontario driver's license, Class G2 or higher
• Walk, stand, sit and work in all types of weather conditions for extended periodsWill work for extended periods of time without sitting
• Ability to reach, bend, stoop, wipe, push, pull, move or lift up to 40 pounds (18 kilograms)
• Will be required to be available for work on all major holidays

City Cruises Canada does not use AI technology in any part of the recruitment process.

Hornblower is proud to be an Equal Employment Opportunity employer. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of harassment and/or discrimination of any type, including but not limited to discrimination and/or harassment based upon race, citizenship, place of origin, colour, ancestry, disability, age, creed, sex/pregnancy, family status, marital status, sexual orientation, gender identity, gender expression, genetic characteristics, receipt of public assistance and record of offences. City Experiences employment and workplace decisions will be based on company needs, job requirements and individual job qualifications and skills. City Experiences will comply with provincial and federal legislation relating to equal employment opportunities and employment equity.