BARISTA

Vintage Hotels; Niagara-on-the-Lake; On-site; CAD 32,000 - 42,000; Full time

Job summary

Vintage Hotels’ Prince of Wales in Niagara is seeking a Barista/Café Attendant to deliver exceptional guest service in the lobby café. You will prepare specialty coffee, tea, light bites, and pastries while maintaining a clean, welcoming environment.

The role requires a friendly personality, multitasking ability, cash handling, and a Smart Serve certification. You’ll work with a tenured team, support inventory, promotions, and guest recommendations to enhance the guest experience.

Qualifications

• Excellent guest service and communication skills are required.
• Ability to multitask and remain composed in a fast-paced environment.
• Smart Serve Certification and basic POS familiarity are preferred.

Responsibilities

• Prepare and serve a variety of coffee beverages, teas, pastries, and light meals.
• Operate and maintain café equipment and ensure beverage quality and presentation.
• Take orders, process payments, and upsell cafe offerings while maintaining accuracy.

Skills

Guest service

Multitasking

Cash handling

Professional demeanour

Team collaboration

Organization

Time management

Education

Smart Serve Certification

Tools

POS system

Job description

Vintage Hotels & Niagara’s Finest Hotels - Prince of Wales is currently seeking a Barista to join our growing team! This is a great opportunity that can provide flexibility, valuable work experience, and a chance to work with a tenured team.

***Please note: By applying to this posting, you are applying for opportunities that may be available at any Vintage Hotels or Niagara’s Finest Hotels property. ***

This posting is for an new vacancy within Lais Hotel Properties Limited.

Position Summary

The Barista / Café Attendant is responsible for delivering exceptional guest service through the preparation and service of specialty coffee beverages, teas, light meals, pastries, and retail products within the boutique hotel's lobby café. As one of the first points of contact for hotel guests and visitors, this role plays a vital part in creating a welcoming, memorable experience that reflects the VH standards of hospitality and service excellence.

Key Responsibilities

Barista Operations

• Prepare and serve a variety of specialty coffee and espresso-based beverages, including lattes, cappuccinos, macchiatos, and seasonal features
• Operate and maintain coffee machine, and other café equipment
• Ensure beverage consistency, presentation, and quality according to established recipes and standards
• Monitor coffee bean, tea, and beverage inventory levels and communicate replenishment needs

Guest Service

• Welcome guests warmly and provide attentive, personalized service
• Take food and beverage orders accurately and efficiently
• Make recommendations based on guest preferences and dietary needs
• Address guest concerns courteously and professionally, escalating issues when necessary
• Promote hotel amenities, special events, and café offerings

Food Service

• Serve light food items, pastries, desserts, and grab-and-go products
• Ensure food quality, freshness, and presentation meet hotel standards
• Follow all food safety and sanitation requirements

Cash Handling & POS Operations

• Process transactions accurately using the point-of-sale system
• Handle credit, debit card, and hotel room charge transactions
• Maintain a clean, organized, and inviting café environment
• Clean service areas, seating areas, equipment, and workstations throughout the day
• Ensure displays, merchandise, and pastry cases are attractive and fully stocked
• Follow all health, safety, and sanitation regulations

Inventory & Stock Management

• Restock food, beverage, retail, and operational supplies
• Assist with proper storage of products
• Support monthly inventory counts and waste reduction initiatives
• Monitor product expiration dates and adhere to stock rotation procedures
• Work collaboratively with Front Office, Housekeeping, Culinary, and other hotel departments
• Support other Food & Beverage operations as required
• Demonstrate flexibility by assisting in other outlets during periods of high business volume

Qualifications

• Excellent guest service and communication skills
• Ability to multitask and remain composed in a fast-paced environment
• Basic payment possessing and POS experience
• Smart Serve Certification
• Passion for coffee and hospitality
• Strong attention to detail
• Professional appearance and demeanor
• Guest-focused mindset
• Team collaboration
• Reliability and accountability
• Organization and time management

Physical Requirements

• Ability to stand and walk for extended periods
• Ability to lift up to 25 lbs (11 kg)
• Ability to reach, bend, and perform repetitive motions associated with beverage preparation
• Flexible availability including early mornings, weekends, holidays, and special events

Success in This Role

A successful Barista / Café Attendant consistently delivers exceptional beverages, creates meaningful guest interactions, maintains a polished café environment, and contributes to the boutique hotel's reputation for warm, personalized hospitality.

Questions, quoting the job title and location, may be directed to [e-mail]

Lais Hotel Properties Limited is committed to fostering a diverse, inclusive, and accessible workplace where all individuals are valued and respected. We welcome and encourage applications from people with disabilities, Indigenous peoples, racialized individuals, women, 2SLGBTQIA+ persons, and others who may contribute to the further diversification of our team.

Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process. If you require accommodation, please let us know and we will work with you to meet your needs.

We are an equal opportunity employer and do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, or disability.