Bar Porter - Casino Service

Hard Rock International; Ottawa; Hybrid; CAD 22,000 - 31,000; Part time

Benefits offered by this job

Benefits package

Job summary

Hard Rock Ottawa Hotel & Casino is seeking a Bar Porter for a part-time, permanent position in Ottawa, Ontario. Compensation is CAD $19.33 per hour with AGCO License and Smart Serve Certificate required.

The role supports bartenders, maintains bar cleanliness, stocks supplies, and delivers guest-focused service in a fast-paced casino environment. A positive team player with beverage knowledge and the ability to lift up to 50 pounds will thrive here.

Qualifications

• Minimum 1 year of experience as a bar porter or bar back in a casino, high-volume nightclub or high-volume restaurant.
• Knowledge of beverages, glassware, and garnishes.
• Ability to stand, walk, and lift up to 50 pounds.

Responsibilities

• Greet guests with a smile and friendly greeting; use guest name when possible.
• Clean bar area, stock supplies, and ensure bar is set properly.
• Prepare mixes and garnishes; maintain cleanliness of work areas.
• Assist bartenders and respond to guest requests while adhering to service standards.
• Direct guests to areas and restrooms; create memorable guest experiences.
• Notify management of maintenance issues and support safety regulations.

Skills

Bar porter experience

Customer service

Team collaboration

Job description

## Bar Porter - Casino ServiceApply: Hard Rock Hotel & Casino Ottawa: Part time: Posted Yesterday: R14443Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits**Job Description:****Company:** Hard Rock Ottawa Hotel & Casino**Location:** Ottawa, Ontario**Job Type:** Part Time Permanent**Is this a current vacancy?** Yes, this is an existing open position.**Compensation:** CAD $ 19.33/ Hr.**License Requirements:** AGCO License, Smart Serve Certificate**OVERVIEW:**The Bar Porter plays a key support role in ensuring the efficient operation of casino bar outlets by maintaining cleanliness, stocking supplies, and assisting bartenders in delivering exceptional guest service. This position is responsible for replenishing beverages, glassware, ice, and bar supplies; maintaining sanitary standards; and ensuring bar areas remain organized, fully stocked, and guest-ready at all times. The Bar Porter works in a fast-paced environment and collaborates closely with bartenders, servers, and other team members to support seamless service while adhering to all health, safety, and responsible service regulations. A commitment to teamwork, attention to detail, and delivering an outstanding guest experience is essential.**RESPONSIBILITIES:*** Welcome and acknowledge each guest with a smile, eye contact, and a friendly verbal greeting, using the guest’s name when possible* Cleans bar area, including bar tops, sinks, glasses, refrigerators, coolers and other bar appliances in accordance with Hard Rock policies.* Ensures bar is set properly.* Ensures all soda gun products, fruit garnishes, and mixes meets service standards.* Stocks assigned bar with product and supplies throughout the shift.* Prepares all mixes and garnishes.* Thank guests with genuine appreciation and provide a fond farewell.* Maintain cleanliness of work areas throughout the shift.* Notify management of maintenance repair issues relating to the bar and service area.* Complete any additional reasonable requests by management.* Demonstrates impeccable product knowledge.* Answer questions - accurately and politely.* Direct guests to areas & restrooms.* Create memorable experiences.* Entertain guests with AMPLIFIED SERVICE.* Lives the Brand.**EXPIERENCE, EDUCATION, QUALIFICATIONS*** A minimum of one (1) year of experience as a bar porter and/or bar back in a casino, high-volume nightclub or high-volume restaurant preferred.* Must have knowledge of beverages, glassware, and garnishes**PHYSICAL DEMANDS:*** Ability to stand and sit for extended periods of time.* Ability to walk distances.* The employee must frequently lift/push/pull and/or move up to 50 pounds.**WORKING CONDITIONS:*** Duties and responsibilities are typically performed in a highly regulated and controlled environment, but there will be times where you will need to be on the Casino Floor to complete job functions as outlined or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, excessive noise.**CLOSING:**Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Please contact Human Resources at [e-mail] if you require accommodation at any time throughout the hire process.***We thank all candidates for their interest, however, only those being considered for an interview will be contacted.***