Banquet Server (Temporary Full-Time)

Fairmont; Ottawa; On-site; CAD 21,000 - 30,000; Full time

Benefits offered by this job

50% Food & Beverage discount

Accor worldwide employee rates

Extended health benefits

Learning programs via Accor academies

Planet 21 CSR involvement

Job summary

Fairmont Château Laurier in Ottawa is seeking a Banquet Server for a temporary full-time role. You will deliver professional service and support banquet events, ensuring guests receive accurate beverage and menu knowledge.

The position requires Smart Serve certification, strong communication, teamwork, and flexibility to work early mornings, late nights, weekends and holidays. Benefits include health coverage and employee discounts within Accor worldwide.

Qualifications

• Previous experience in the culinary field required.
• Previous service experience an asset.
• Excellent communication and organizational skills.
• Strong interpersonal and problem solving abilities.
• Smart Serve Certification required.
• Bilingual is an asset.

Responsibilities

• Consistently offer professional, friendly and engaging service.
• Assist guests regarding menu items in an informative and helpful way.
• Serve all food and beverage items for assigned banquet meetings.
• Have full knowledge of beverage lists.
• Have full knowledge of all menu items being served.
• Set tables according to event order, clients’ specifications and Fairmont standards.
• Set rooms for functions that have food venues required.
• Follow outlet policies, procedures and service standards.
• Follow all safety and sanitation policies when handling food and beverage.
• Other duties as assigned

Skills

Customer service

Communication

Organizational skills

Interpersonal skills

Problem solving

Reliability

Ability to work under pressure

Teamwork

Smart Serve Certification

Bilingual (asset)

Schedule flexibility

Tools

POS system

Bartending (asset)

Job description

Company Description

Located in the heart of Canada's capital next door to the Parliament Buildings, the landmark Fairmont Château Laurier hotel in Ottawa is looking to fill a role of Banquet Server (Temporary Full-Time).

What is in it for you:

• Wonderful company culture - our colleagues are at the heart of all that we do
• Food & Beverage discount of 50% in our restaurants
• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Learning programs through our academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• Comprehensive extended health benefits package
• Full rate of pay of $18.80/hour

Job Description

Reporting to the Banquet Leadership Team, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service
• Assist guests regarding menu items in an informative and helpful way
• Serve all food and beverage items for assigned banquet meetings
• Have full knowledge of beverage lists
• Have full knowledge of all menu items being served
• Set tables according to event order, clients’ specifications and Fairmont Standards
• Set rooms for functions that have food venues required
• Follow outlet policies, procedures and service standards
• Follow all safety and sanitation policies when handling food and beverage
• Other duties as assigned

Qualifications

• Previous experience in the culinary field required
• Previous service experience an asset
• Previous point of sale system experience an asset
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Highly responsible and reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Smart Serve Certification required
• Bartending experience is an asset
• Bilingual is an asset
• Schedule flexibility (early mornings, late nights, weekends, holidays)

Additional Information

Physical Aspects of Position (included but not limited to):

• Constant standing and walking throughout shift
• Must be able to lift heavy trays (8 plates)
• Occasional kneeling, pushing, pulling, lifting
• Occasional ascending or descending stairs and ramps

Fairmont Château Laurier is proud to provide employment accommodation during the recruitment process. Should you require any accommodations, please notify us.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo!#BELIMITLESS

AI disclosure:

We use artificial intelligence to help screen and assess applications for this position. These tools assist our hiring team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.