Banking Advisor - Bilingual (Mandarin)

Royal Bank of Canada; Ottawa; On-site; CAD 52,000 - 78,000; Full time

Benefits offered by this job

Competitive compensation

Bonuses

Flexible benefits

Career advancement

Sales training & development

Job summary

Royal Bank of Canada in Ottawa is seeking Banking Advisor candidates to join our branch network across Ottawa communities. You will help clients with everyday banking, credit, and investment needs, delivering trusted advice and a memorable experience.

In this role you engage with clients in-branch and in the community, identify sales opportunities, educate clients on digital banking, and collaborate with partners to meet client goals. Fluency in Mandarin is required.

Qualifications

• Mutual Funds accreditation required or willingness to obtain (CSC or Investment Funds in Canada).
• Proven success in client-first, target-driven sales.
• Strong problem-solving, relationship-building and communication skills.
• Flexible, eager to learn, ethical, and results-oriented.
• Digital literacy across devices (smartphones, tablets, laptops).

Responsibilities

• Proactively engage with clients in-branch and community, uncover banking needs and sales opportunities.
• Educate clients on digital banking and demonstrate products to drive adoption.
• Respond to client-initiated inquiries and process a full range of financial transactions.
• Listen actively to understand client needs and tailor solutions.
• Collaborate with RBC partners to leverage referrals and maximize client outcomes.

Skills

Mutual Funds accreditation

Client-focused sales

Problem solving

Digital literacy

Communication skills

Availability to work all open hours

Education

Canadian Securities Course (CSC)

Investment Funds in Canada accreditation

Job description

This is an opportunity for candidates to express their interest in current and future Banking Advisor positions across our Ottawa Communities. Includes locations such as; Ottawa Central, Ottawa East, Orleans, South Keys, etc. Qualified applicants will be contacted to review their resume in more detail. Candidates MUST be fluent in Mandarin

What is the opportunity?

This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday banking, credit, and investment needs. As an RBC ambassador, you add value in the moments that matter most to clients and collaborate with RBC partners to help clients achieve their goals. Whether you're demonstrating to a client how to use digital banking, on-boarding a new client, or referring a complex opportunity to a specialist, your expertise will contribute to creating meaningful and memorable client experiences to drive client satisfaction and loyalty.

What will you do?

Proactively engage with clients in all areas of the branch and in the community, uncovering banking needs, providing help and advice, as well as identifying sales and referral opportunities.

Focus on client education and demonstration, leveraging technology to deliver a memorable client experience, drive sales, and retain business.

Respond to client-initiated contact, assisting them with a full range of financial transactions.

Actively listen and engage clients in conversation to further understand their individual needs.

Proactively take ownership of resolving and preventing client banking problems.

Cultivate and maintain relationships with partners to make the most of business opportunities and referrals.

What do you need to succeed?

Must-have

• Mutual Funds accreditation, or willingness to obtain it (i.e., Investment Funds in Canada or the Canadian Securities Course)
• Demonstrated passion for putting clients first, as well as success in a hands-on, target-driven sales environment
• Problem-solving and people skills, with the ability to build strong relationships and proactively connect with clients
• Flexibility, eagerness to learn, strong personal ethics, and a hunger for success
• Digital literacy across a broad range of devices (i.e., smartphones, tablets, laptops, etc.)
• Availability to work all open business hours

Nice-to-have

• Track record in building rapport and maintaining client relationships within the financial or service industry

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including competitive compensation, bonuses, and flexible benefits
• Continued opportunities for career advancement
• World-class sales training, coaching, and development opportunities
• Support from a dynamic, collaborative, progressive, and high performing team, as well as world-class tools and training
• Opportunity to achieve great success and grow your career with RBC

Job Skills

Advice Based Solutions, Client Centricity, Client Discovery, Communication, Critical Thinking, Curious Mindset, Data Analysis, Digital Literacy

Additional Job Details

• Address: 2212 BANK ST
• Ottawa City: Ottawa
• Ottawa Country: Canada
• Work hours/week: 37.5
• Employment Type: Full time
• Platform: PERSONAL & COMMERCIAL BANKING
• Job Type: Regular - Trainee (Trainee)
• Pay Type: Salaried
• Posted Date: 2026-02-13
• Application Deadline: 2026-12-31
• Note : Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.