Client Advisor - Bilingual (Mandarin)

RBC; Ottawa; On-site; CAD 35,000 - 52,000; Part time

Benefits offered by this job

Bonuses

Flexible benefits

Career advancement

Sales training

Job summary

RBC seeks Client Advisor talent in Ottawa to support both part-time and full-time roles. You will engage clients, demonstrate digital banking usage, and guide customers through transactions while building trusted relationships across Personal & Commercial Banking. Fluency in Mandarin is required to serve a diverse client base.

Roles emphasize client-first service, strong problem-solving, and teamwork with RBC partners to unlock opportunities and grow community presence.

Qualifications

• Demonstrated passion for putting clients first in a target-driven sales environment.
• Problem-solving and people skills with ability to build relationships and connect with clients.
• Flexibility, eagerness to learn, strong ethics, and hunger for success.
• Digital literacy across devices (smartphones, tablets, laptops).

Responsibilities

• Engage with clients in-branch and in the community to uncover banking needs and sales opportunities.
• Educate clients using demonstrations and technology to deliver memorable experiences and drive sales.
• Assist with a full range of financial transactions and respond to client inquiries.
• Listen actively to understand client needs and coordinate with partners to optimize opportunities.
• Own and prevent banking problems while maintaining client relationships for loyalty.

Skills

Adaptability

Advice Based Solutions

Client Centricity

Client Discovery

Communication

Curious Mindset

Data Analysis

Digital Literacy

Job description

Job Description

This is an opportunity for candidates to express their interest in current and future, part-time and full-time Client Advisor positions across our Ottawa Communities. Includes locations such as; Ottawa Central, Ottawa East, Orleans, South Keys, etc. Qualified applicants will be contacted to review their resume in more detail. Candidates MUST be fluent in Mandarin**

What is the opportunity?

This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday banking, As an RBC ambassador, you add value in the moments that matter most to clients and collaborate with RBC partners to help clients achieve their goals. Whether you’re demonstrating to a client how to use digital banking, on-boarding a new client, or referring a complex opportunity to a specialist, your expertise will contribute to creating meaningful and memorable client experiences to drive client satisfaction and loyalty.

What will you do?

• Proactively engage with clients in all areas of the branch and in the community, uncovering banking needs, providing help and advice, as well as identifying sales and referral opportunities
• Focus on client education and demonstration, leveraging technology to deliver a memorable client experience, drive sales, and retain business
• Respond to client-initiated contact, assisting them with a full range of financial transactions
• Actively listen and engage clients in conversation to further understand their individual needs
• Proactively take ownership of resolving and preventing client banking problems
• Cultivate and maintain relationships with partners to make the most of business opportunities and referrals

What do you need to succeed?

Must-have

• Demonstrated passion for putting clients first, as well as success in a hands-on, target-driven sales environment
• Problem-solving and people skills, with the ability to build strong relationships and proactively connect with clients
• Flexibility, eagerness to learn, strong personal ethics, and a hunger for success
• Digital literacy across a broad range of devices (i.e., smartphones, tablets, laptops, etc.)
• Must be able to work all business hours

Nice-to-have

• Track record in building rapport and maintaining client relationships within the financial or service industry
• Mutual Funds accreditation (i.e., Investment Funds in Canada or the Canadian Securities Course)

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including competitive compensation, bonuses, and flexible benefits
• Continued opportunities for career advancement
• World-class sales training, coaching, and development opportunities
• Support from a dynamic, collaborative, progressive, and high performing team, as well as world-class tools and training
• Opportunity to achieve great success and grow your career with RBC

Job Skills

Adaptability, Advice Based Solutions, Client Centricity, Client Discovery, Communication, Curious Mindset, Data Analysis, Digital Literacy

Additional Job Details

Address: 2212 BANK ST:OTTAWA

City: Ottawa

Country: Canada

Work hours/week: 15

Employment Type: Part time

Platform: PERSONAL & COMMERCIAL BANKING

Job Type: Regular – Trainee (Trainee)

Pay Type: Salaried

Posted Date: 2026-02-13

Application Deadline: 2026-12-31

Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.