Banking Advisor

Banque Nationale du Canada; Vancouver; On-site; CAD 45,000 - 60,000; Full time

Job summary

Join a leading bank as a Banking Advisor, where you will provide personalized banking services, foster client relationships, and work with a team dedicated to customer satisfaction. Enjoy career development opportunities and a supportive work environment focused on inclusivity and employee well-being.

Benefits

Health and wellness programs

Employee Share Ownership Plan

Employee and Family Assistance Program

Preferential banking services

Community involvement opportunities

Virtual sleep clinic

Qualifications

• Customer service experience, inclusive attitude, openness to diversity.
• Interest in technology and adaptability to various situations.

Responsibilities

• Greet clients and help them with banking applications.
• Provide advice and solutions for Personal Banking clients.
• Build lasting business relationships and ensure client satisfaction.

Skills

Brand Ambassadorship

Business Development

Driving Results

Teamwork

Client-focused

Detail-oriented

Digital literacy

Empathy

Learning Agility

Oral Communication

Education

College diploma (DEC) or equivalent

Job description

Area of Interest: Advisory services, Personal banking

A career as a Banking Advisor at National Bank is a versatile and varied role that allows you to live your ambitions and have a positive impact on your own life as well as the lives of your clients and colleagues. You’ll adopt a friendly approach, listen actively, and offer a people-centric experience for branch clients.

• Greet clients and answer questions.
• Help clients use our banking applications and ABMs.
• Listen to clients’ needs and resolve complex situations.
• Provide advice and transaction solutions for Personal Banking clients.
• Build lasting business relationships.
• Ensure client satisfaction and engagement.
• Refer clients to specialist colleagues for specific needs.
• Adhere to compliance and risk management rules.

Your team:

The branch is open one evening per week. Work schedules vary depending on team availability. The position reports to the Customer Service Branch Manager or Branch Manager. You will work with a team of experts in investment, credit, mortgage financing, and more.

Our team values passionate people and bold ideas. We collaborate to help clients reach their goals and support colleagues. Knowledge sharing and mutual help are fundamental to our culture.

After gaining experience, many career options are available, including advancement, promotion, or transfer to other regions or branches. We promote internal mobility and career development.

Training programs focus on on-the-job learning, with personalized content on banking solutions and advisory skills. You will also benefit from colleagues' diverse expertise and backgrounds to support your growth.

Prerequisites:

• College diploma (DEC) or equivalent
• Customer service experience, inclusive attitude, openness to diversity
• Positive attitude and empathy
• Interest in technology and knowledge sharing skills
• Adaptability to various situations

Languages & Skills:

Skills

Brand Ambassadorship, Business Development, Driving Results, Teamwork, Client-focused, Detail-oriented, Digital literacy, Empathy, Learning Agility, Oral Communication

We offer competitive pay and flexible benefits to support your wellbeing and that of your family:

• Health and wellness programs
• Employee Share Ownership Plan
• Employee and Family Assistance Program
• Preferential banking services
• Community involvement opportunities
• Virtual sleep clinic

Our work environment fosters collaboration and values employee feedback through surveys and communication channels.

We're putting people first

As a human-scale bank, we focus on courage, entrepreneurship, and passion. Our mission is to positively impact lives, guided by values of partnership, agility, and empowerment. We are committed to inclusivity and accessibility for all employees.

If accommodations are needed during the recruitment process, please inform us. We welcome all candidates!

Career development:

Opportunities include on-the-job learning, training, mentorship, and internal career events to support your growth.

Our inclusive environment:

We celebrate diversity and welcome candidates of all backgrounds. Share your profile for personalized updates and job alerts.