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Banking Advisor

RBC

Quebec

On-site

CAD 45,000 - 75,000

Full time

25 days ago

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Job summary

An established industry player is seeking dynamic individuals to join their team in Quebec City. This role emphasizes client engagement and problem-solving, where your expertise will help clients navigate their banking, credit, and investment needs. As a key ambassador, you'll create memorable experiences that drive satisfaction and loyalty. The position offers a collaborative environment, opportunities for professional growth, and the chance to make a significant impact in the community. If you are passionate about client service and thrive in a target-driven environment, this opportunity is perfect for you.

Benefits

Networking opportunities
Career development coaching
Work-life balance activities
Casual dress environment

Qualifications

  • Must have strong client-focused sales expertise and problem-solving skills.
  • Bilingualism in English and French is required for this role.

Responsibilities

  • Engage proactively with clients to uncover banking needs and provide advice.
  • Educate clients on digital banking and assist with financial transactions.

Skills

Client Centricity
Problem-solving
Communication
Digital Literacy
Critical Thinking
Curiosity

Education

Mutual Funds accreditation
Investment Funds in Canada or Canadian Securities Course

Job description

Job Summary

Job Description

This is an opportunity for candidates to express their interest in current and future positions in the Quebec City locations.

What is the opportunity?

This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday banking, credit, and investment needs. As an RBC ambassador, you add value in the moments that matter most to clients and collaborate with RBC partners to help clients achieve their goals. Whether you’re demonstrating to a client how to use digital banking, onboarding a new client, or referring a complex opportunity to a specialist, your expertise will contribute to creating meaningful and memorable client experiences to drive client satisfaction and loyalty.

What will you do?

  • Proactively engage with clients in all areas of the branch and in the community, uncovering banking needs, providing help and advice, as well as identifying sales and referral opportunities.
  • Focus on client education and demonstration, leveraging technology to deliver a memorable client experience, drive sales, and retain business.
  • Respond to client-initiated contact, assisting them with a full range of financial transactions.
  • Actively listen and engage clients in conversation to further understand their individual needs.
  • Proactively take ownership of resolving and preventing client banking problems.
  • Cultivate and maintain relationships with partners to make the most of business opportunities and referrals.

What do you need to succeed?

Must-have

  • Mutual Funds accreditation, or willingness to obtain it (i.e., Investment Funds in Canada or the Canadian Securities Course).
  • Demonstrated passion for putting clients first, as well as success in a hands-on, target-driven sales environment.
  • Problem-solving and people skills, with the ability to build strong relationships and proactively connect with clients.
  • Flexibility, eagerness to learn, strong personal ethics, and a hunger for success.
  • Digital literacy across a broad range of devices (i.e., smartphones, tablets, laptops, etc.).
  • Bilingualism (English and French) required, as you will regularly serve our clients with English and French-speaking needs.

Nice-to-have

  • Track record in building rapport and maintaining client relationships within the financial or service industry.

What are the advantages for you?

We strive to meet the challenge of being our best mind, a progressive mindset to continue to grow and work together to provide trusted advice to help our clients thrive and thrive in communities. We care about each other, realize our potential, make a difference for our communities, and achieve mutual success.

  • Network and develop lasting relationships with students from diverse backgrounds across Canada.
  • Participate in fun events and gamification challenges to help you build your career toolkit while enjoying a work-life balance.
  • Leaders who support your development with coaching and learning opportunities.
  • Work in a dynamic, collaborative, progressive and high-performance team.
  • Ability to make a difference and lasting impact.
  • Enjoy a comfortable work environment with the ability to dress casually.

Job Skills

Advice Based Solutions, Client Centricity, Client Discovery, Communication, Critical Thinking, Curiosity, Data Analysis, Digital Literacy.

Additional Job Details

Address: 2450 BOUL LAURIER: QUÉBEC

City: QUÉBEC

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: PERSONAL & COMMERCIAL BANKING

Job Type: Regular

Pay Type: Salaried

Posted Date: 2024-04-24

Application Deadline:

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above.

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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