Banking Advisor

Banque Nationale du Canada; Montreal; On-site; CAD 45,000 - 75,000; Full time

Job summary

Une institution bancaire dynamique recherche un Conseiller Bancaire passionné pour offrir une expérience client exceptionnelle. Dans ce rôle varié, vous serez au cœur des interactions avec les clients, les aidant à naviguer dans nos applications bancaires tout en établissant des relations durables. Vous aurez l'opportunité de travailler avec une équipe d'experts et d'accéder à des programmes de formation personnalisés pour enrichir votre développement professionnel. Si vous êtes motivé par le service à la clientèle et souhaitez faire une différence dans la vie des gens, cette opportunité est faite pour vous.

Benefits

Programme de santé et de bien-être

Assurance groupe flexible

Plan de pension généreux

Plan de propriété d'actions des employés

Programme d'assistance aux employés et à la famille

Services bancaires préférentiels

Opportunités d'implication dans des initiatives communautaires

Service de télémédecine

Clinique de sommeil virtuelle

Qualifications

• Expérience en service à la clientèle et attitude inclusive.
• Capacité à s'adapter à différentes situations et à partager des connaissances.

Responsibilities

• Accueillir les clients et répondre à leurs questions.
• Écouter les besoins des clients et résoudre des situations complexes.
• Assurer la satisfaction et l'engagement des clients.

Skills

Responsabilité

Ambassadeur de la marque

Développement commercial

Orientation client

Sens du détail

Compétences numériques

Résultats

Intelligence émotionnelle

Empathie

Humilité

Agilité d'apprentissage

Communication orale

Travail d'équipe

Education

Diplôme d'études collégiales (DEC) ou équivalent

Job description

Area of Interest: Advisory services, Personal banking

A career as a Banking Advisor at National Bank is a versatile and varied role that allows you to live your ambitions and have a positive impact on your own life as well as the lives of your clients and colleagues. You’ll adopt a friendly approach, listen actively and offer a people-centric experience for branch clients.

Responsibilities:

• Greet clients and answer questions.
• Help clients use our banking applications and ABMs.
• Listen to clients’ needs and resolve situations that may be complex.
• Give advice and offer transaction solutions for Personal Banking clients.
• Demonstrate the ability to build lasting business relationships.
• Ensure client satisfaction and engagement.
• Refer your clients to your specialist colleagues for their specific needs.
• Ensure adherence to compliance and risk management rules.

Your team:

The branch is open one evening per week. A number of work schedules are possible and will vary depending on team availability. This position reports to the Customer service Branch Manager or the Branch Manager. Every day, you will work with a team of experts specialized in investment, credit, mortgage financing, and more.

Our team values passionate people and bold ideas. We work together to ensure our clients reach their goals and colleagues do what they love. We rely on our colleagues to share knowledge and help each other.

Career Opportunities:

After gaining the necessary experience in your role as a Banking Advisor, many options will be available to you. For example, you could advance in the same role, get promoted or move to another region or branch. We offer many career opportunities and encourage internal mobility.

Training:

Our training programs use on-the-job learning to help you master your role. You can access personalized training content on such topics as banking solutions and the advisory approach to support your ongoing learning. You’ll also have access to colleagues with a wide range of expertise, experience, and backgrounds to enrich all aspects of your development.

Prerequisites:

• Hold a college diploma (DEC) or equivalent
• Customer service experience, inclusive attitude and openness to diversity
• Positive attitude and empathy for clients
• Interest in technology and skilled in sharing knowledge
• Ability to adapt to different situations

Languages:

You will need to serve clients who speak a language other than French regularly.

Skills:

• Accountability
• Brand Ambassadorship
• Business Development
• Client-focused
• Detail-oriented
• Digital literacy
• Driving Results
• Emotional Intelligence
• Empathy
• Humility
• Learning Agility
• Oral Communication
• Teamwork

Your Benefits:

In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.

• Health and wellness program, including many options
• Flexible group insurance
• Generous pension plan
• Employee Share Ownership Plan
• Employee and Family Assistance Program
• Preferential banking services
• Opportunities to get involved in community initiatives
• Telemedicine service
• Virtual sleep clinic

These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family. Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.

We're putting people first:

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We want to offer an accessible, barrier-free workplace to all employees.

We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates! What can you bring to our team?

For an environment that supports your career path:

There are many varied opportunities for you to progress and develop, and move ahead in your career. This includes on-the-job learning and training, co-development and pairing with other employees, professional support and mentoring, internal career days or discussion forums with our leaders.

For an inclusive and diverse environment:

We foster inclusion in an environment where each person’s unique qualities, whether visible or invisible, are celebrated and valued. We welcome all candidates! What can you bring to our team?