Banff Resort Activities Coordinator - Onsite Subsidized Housing

Fairmont; Lake Louise; On-site; CAD 42,000 - 62,000; Full time

Benefits offered by this job

Staff accommodation

Staff meals

Benefits package

Pension plan

Travel program

Discounted room rates

Job summary

Fairmont Chateau Lake Louise in Banff National Park is seeking a Resort Activities Coordinator to support the Activities department with administrative, systems, revenue, and operational tasks.

You will oversee the Guest Experience Platform (UrVenue) data, manage activity schedules, inventory, and pricing, coordinate the Adventure Center operations opening May 2027, and collaborate with hotel teams to deliver memorable guest experiences.

Qualifications

• Experience in hospitality, recreation, or guest services.
• Strong organizational and communication skills for a fast-paced environment.
• Proficient with MS Office; experience with reservation systems is a plus.

Responsibilities

• Deliver professional, engaging service to guests and colleagues.
• Manage and maintain Resort Activities products and inventory within the Guest Experience platform (UrVenue).
• Monitor participation, capacity, revenue, and booking trends to identify opportunities for improvement.
• Coordinate guide schedules, activity availability, and operational readiness.
• Support Adventure Hub operations, programming, equipment, and guest flow.
• Provide administrative support, including scheduling, documentation, communications, and record management.
• Assist with recruitment and onboarding processes.
• Collaborate with hotel departments to support guest, group, and special-event programming.

Skills

Hospitality experience

Organizational skills

Customer service

MS Office

Education

Diploma in Hospitality or related field

Tools

UrVenue

Reservation systems

Job description

Fairmont Chateau Lake Louise in Banff National Park is seeking a Resort Activities Coordinator to support the Activities department with administrative, systems, revenue, and operational tasks.

You will oversee the Guest Experience Platform (UrVenue) data, manage activity schedules, inventory, and pricing, coordinate the Adventure Center operations opening May 2027, and collaborate with hotel teams to deliver memorable guest experiences.