Baker

Farm Boy Inc.; Ottawa; On-site; CAD 19,000 - 23,000; Part time

Job summary

Farm Boy is seeking team members to contribute to a high-quality shopping experience with exceptional customer service. The role focuses on assisting customers, processing purchases, handling alcohol where permitted, and maintaining a clean, safe store environment.

Flexibility is required for weekends, evenings and holidays. English and French language skills are a plus, and prior retail experience is an asset.

Qualifications

• Superior customer service, strong organizational and interpersonal skills.
• Fluency in English; French is an asset and may be required at some locations.

Responsibilities

• Provide superior customer service and support Farm Boy’s vision of the best fresh shopping experience.
• Handle customer questions confidently and maintain product knowledge.
• Process customer purchases, collect tenders accurately and bag items.
• May be required to handle or sell alcohol.
• Learn product codes and apply them accurately during checkout.
• Balance all tenders received and maintain cash accuracy.
• Answer and direct incoming phone calls as necessary.
• Keep store areas clean and safe through general housekeeping.

Skills

Customer service

Organizational skills

Interpersonal skills

Bilingual (English/French)

Job description

At Farm Boy, it is our mission to create a fun, fresh experience for all! Whether you are a team member or a customer, Farm Boy is passionate about creating a unique fresh food shopping experience and ensuring that we deliver on our commitments.

As we continue to grow within Ontario, Farm Boy is excited to welcome new team members that share our passion for providing the best fresh shopping experience!

Job Description

This position is responsible for contributing to the coordinated efforts of preparing and presenting a high-quality shopping experience to all Farm Boy customers. The performance of the duties must ensure a quality service approach to all customers, employees and suppliers. All responsibilities must be performed in a manner consistent with the Farm Boy Way.

Major Responsibilities:

• Provide superior customer service and support Farm Boy’s vision of the best fresh shopping experience.
• Have a passion for food and knowledgeably handle all customer questions or comments confidently.
• Utilizing Farm Boy Service Standards, process all customer purchases, collect the accurate tenders and bag the purchased items.
• May be required to handle or sell alcohol.
• Responsible for learning product codes and applying them in a timely and accurate manner when processing customer orders.
• Responsible for balancing all tenders received.
• Answer and direct incoming phone calls as necessary.
• Keep the work, storage and store front areas clean and safe at all times by performing general “housekeeping” as required, including cart retrieval from the parking area.
• Comply with all corporate policies, especially as they relate to Health and Safety, Food Safety and equipment use.
• May be requested to undertake other related duties on a periodic basis.

Qualifications

• Superior customer service, organizational and interpersonal skills.
• If at a location that sells alcohol, must be a minimum of 18 years of age to handle alcohol and have successfully completed Smart Serve or a willingness to complete as this location sells alcohol.
• Experience in a retail environment or an equivalent combination of education and experience will be considered an asset.
• Strong mathematical skills with a high degree of accuracy and attention to detail.
• Ability to work with little supervision with a high standard for quality and cleanliness.
• Ability to work in a team environment with clear and effective communication style, both written and oral
• Flexible schedule, including weekends, evenings and holidays.
• Fluency in English and French shall be considered an asset.

Work & Sensory Environment:

• Required to stand for long periods of time during shift.
• Regularly required to perform repetitive and/or precise hand/finger movements.
• Required to lift, carry or handle heavy objects.
• May be exposed to changes in temperature (when standing near exit doors) and to extreme temperatures (when collecting carts from the parking area).