Bad Debt Recovery Specialist

CanCap Management Inc.; Mississauga; Hybrid; CAD 50,000 - 60,000; Full time

Benefits offered by this job

Health and dental coverage

Vacation entitlement 15 days/year

Personal days

Job summary

CanCap Group Inc. is seeking a Bad Debt Recovery Specialist in Mississauga to establish repayment resolutions and maximize debt recovery.

You will negotiate plans with defaulted customers, review accounts for actionable recovery steps, and document all communications in a fast-paced lending environment. The role involves cross‑department collaboration (customer service, legal, repossessions) and adherence to applicable debt collection laws, with hybrid work hours and a starting emphasis on

Qualifications

• Experience in consumer lending collections is an asset.
• Ability to communicate effectively both verbally and in writing with good listening.
• Detail-oriented with strong organizational skills.
• Maturity and self-motivation; set goals and workplan to achieve them.
• Team-oriented and able to collaborate with others.
• Proficiency with Excel, Word, and Outlook; familiarity with lending software.

Responsibilities

• Contact defaulted account holders to negotiate repayment plans and settlements.
• Review accounts to determine appropriate debt recovery actions.
• Investigate and resolve payment discrepancies and non-payments.
• Document all communications and maintain accurate records.
• Collaborate with customer service, legal, or repossessions to resolve issues.
• Apply strategies to minimize losses and maximize recovery.
• Adhere to debt collection laws and regulations.
• Provide regular updates to management on account status.
• Assist in developing and implementing debt recovery policies.

Skills

Verbal communication

Written communication

Active listening

Detail-oriented

Maturity

Self-motivation

Team player

People orientation

Negotiation

Tools

Shaw Collections System

Excel

Word

Outlook

Lending software

Job description

Salary Range: $50,000.00 To $60,000.00 Annually

CanCap Group Inc. is part of privately-owned Canadian national financial services company with multiple verticals across automotive, consumer, and merchant lending portfolios. We manage the entire lifecycle of the finance receivable from credit adjudication through to contract administration, customer service, default management and post charge-off recoveries. CanCap works with Automobile Dealer Partners to help clients finance the purchase of new and used vehicles.

When it comes to our customers, partners, and each other, we are always motivated by doing the \"right thing\". We are always looking to find the best people and the right methods that allow us to meet this goal and look to the future for growth.

What your day and week could look like

Aligned with the Repayment Servicing Team, a Bad Debt Recovery Specialist plays an essential role by establishing achievable repayment resolutions with customers to maximize the recovery of outstanding debts once they have charged off. Responsibilities include:

• Contacting defaulted account holders via phone, email, and text to negotiate repayment plans and settlements on bad debt deficiency balances.


• Reviewing customer accounts to determine the appropriate course of action for current and future debt recovery.


• Investigating and resolving discrepancies in payments and identifying reasons for non-payment


• Documenting all communication with customers and maintaining accurate records of collection efforts.


• Collaborating with other departments, such as customer service, legal or repossessions to resolve outstanding debt issues.


• Exercising proven strategies to minimize bad debt losses and maximize recovery rates.


• Adhering to all relevant laws and regulations governing debt collection practices.


• Providing regular updates to management on the status of defaulted accounts


• Assisting in the development and implementation of policies and procedures related to debt recovery.

What you bring:

• A passion to accept challenges and appreciate achieving our Team goals.


• An ability to communicate effectively both verbally and in writing with effective listening.


• A detail-oriented personality with strong organizational skills.


• Maturity and self-motivation; you set goals and establish a workplan to achieve those goals.


• You like people! You want to achieve success both personally and help the Team.


• Collections experience in a consumer lending environment (banking/financial services/auto lending) an asset.


• Satisfaction in achieving a high degree of accuracy within a fast-paced environment.


• Knowledge of Shaw Collections System is an asset.


• Proficiency with lending software and Microsoft tools - Intermediate to advanced user experience with Excel, Word, and Outlook

What you can expect from us

Our Employee Experience is aimed at supporting and inspiring our talented team through:

• A passionate team dedicated to the support and empowerment of others


• An environment where creative, innovative thinking is encouraged


• Health and dental coverage for you and your family


• Time off to re-energize with a starting vacation entitlement of 15 days/year as well as personal days

Additional Information

• Shifts for this role will may include the hours of 9:00am to 9:00pm, Monday to Saturday


• Hybrid work schedule - two days in-office at our Mississauga location, if residing in the area


• To be considered for employment you will need to successfully pass a criminal background check, and validation of your work experience.

Next Steps

Adding to our team is one of the important steps that happens in our business. We've taken time to be purposeful and thoughtful with this job posting. Please take time to do the same with your application. Help us understand how you see your work experience as relatable to this job posting. Help us understand how you would be a great addition to our team.

Diversity and Inclusion

CanCap Group Inc. a is an equal opportunity employers and value diversity. We are committed to building and evolving a team reflecting a variety of backgrounds, perspectives, and skills.

Thank you to all interested applicants. Only candidates who possess the experience, skills, and qualifications outlined above will be contacted for next steps in the hiring process.