Back Office Support Specialist - Sales (f/m/x)

Schweitzer Project Spa; Toronto; On-site; Confidential; Full time

Job summary

An established industry player is looking for a Back Office Support Specialist to enhance their dynamic team in Toronto. This role involves providing exceptional back office services, supporting the sales team, and managing confidential business activities. The ideal candidate will thrive in a fast-paced environment, demonstrating strong customer service skills and the ability to cultivate relationships with clients. With a focus on professional training and career advancement, this position offers a vibrant work culture that values growth and collaboration. If you're passionate about customer service and eager to contribute to a supportive team, this opportunity is perfect for you.

Benefits

Professional Training

Career Advancement

Dynamic Work Environment

Competitive Compensation

Qualifications

• 1+ year of experience in office services, preferably in sales.
• Skilled in using various communication tools and equipment.

Responsibilities

• Support senior sales and project management team members.
• Manage sensitive business activities and maintain records.
• Cultivate relationships with customers and perform cold calling.

Skills

Customer Service

Cold Calling

Relationship Management

Problem Solving

Multi-tasking

Education

High School Diploma

Tools

Mail Equipment

Digital Reprographics

Job description

We are seeking an experienced Back Office Support Specialist to join our team at Toronto. The successful candidate will be responsible for providing high-quality back office services to our clients and sales team.

Tasks

• Supporting a senior member of the sales and project management team.
• Performing various administrative duties: calendar management, meetings management, coordinating travel, processing expense reports, and sales reporting.
• Manage the day-to-day sensitive and confidential business activities.
• Maintain updated files and records including meeting decks and executive summaries.
• Schedule meetings and maintain the Executive’s daily and long-term calendar in a manner that provides the most effective use of the Executive’s time and prioritizes business needs.
• Prepare communication overview by account with KAM team weekly + monthly.
• Relationship Management: Cultivate strong relationships with customers in a designated territory to understand their business needs and identify areas of opportunity. We are a people business at our core, treating both customers and associates with the same respect.
• Cold Calling & Prospecting: Effectively cold call on potential customers in the territory to grow a book of business. We focus on being green and growing to continuously open new business.
• Multi-task in a fast-paced environment.

Requirements

• High school diploma or equivalent.
• Minimum (1) year office services experience preferably in a sales department, retail sector or large international corporate environment.
• Skilled in the use of mail, phone, email, digital reprographics and mail equipment.
• Familiar with general back office procedures to meet and maintain client satisfaction.
• Independent problem solver who is passionate about customer service.

Benefits

1. Professional Training - Receive hands-on coaching from industry experts to excel as a sales representative.
2. Career Advancement - Clear pathways for growth in your sales career, with opportunities for promotion from within.
3. Dynamic Work Environment - Join a supportive and energetic team culture where every sales representative has the opportunity to thrive.
4. Competitive Compensation - Plus performance-based incentives rewarding top-performing sales representatives.