B2B Team Lead - Medical

Teleperformance; Toronto; On-site; CAD 50,000 - 61,000; Full time

Benefits offered by this job

Medical and Dental benefits

Training and career development

Job summary

Teleperformance in Toronto is seeking a B2B Sales Team Lead for medical supply services. You will supervise a team, define direction, and ensure work quality and timely delivery.

The role reports to the B2B Sales Manager and requires on-site presence with a transition to hybrid work after an initial period. The position offers an annual base salary of CAD 55,000 plus a performance bonus of up to 5% based on KPI targets, with opportunities for growth and development within a global leader in

Qualifications

• 2-3 years of experience in both B2B and B2C sales and CX environments.
• At least 2 years of supervisory background with professional guidance.
• Proven track record creating strategies to secure and grow client partnerships.
• Sales and Customer Experience Management: ability to initiate and grow prospects while mentoring a team.
• Operational oversight with strategic planning.
• Leadership with strong communication; team inspiration in matrix orgs.
• Experience in contact center sales leadership and CRM tools is valued.

Responsibilities

• Involved in day-to-day operations of the sales and customer service team; set priorities and ensure delivery.
• Coach and mentor the team; uplift skills and encourage continuous learning.
• Identify areas for improvement; define standards and governance across teams.
• Prepare weekly/monthly/quarterly business reviews for clients and stakeholders.
• Collaborate with training teams to support development and progression.
• Act as central escalation point for critical issues and drive post-incident learnings.

Skills

B2B sales

B2C sales

CX environments

Team leadership

Coaching

Analytical

CRM software

Pipeline management

Education

High School Diploma

Tools

CRM software

Job description

Join Teleperformance – Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

Job Role & Profile: B2B Sales Supervisor

Advertisedas :B2B Team Lead - Medical

Location:

Toronto Office (75 Eglinton Avenue)- 90 days on site, then Hybrid

Reports to:

B2B Sales Manager

Contract:

Regular, Full-time

Grade:

High School Diploma

Travel Requirements:

No

For existing vacancy

Yes

About Us

TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely.We also provide services in 300 languages and dialects.

Ranked 11th in the world’s Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.

Our Work Culture

• Autonomous - We encourage and trust your decision-making skills
• Progressive work environment- If you have skills to prove we have all ladders for you to grow
• Flexible - We believe in results
• Innovative - All ideas matter
• Inclusive - Everyone is Included and everyone wins

About the job

We are looking for a Sales Cx Team Lead fora supplier servicing dental offices with home care products.A skilled team leader will work closely with the sales team and will set the direction for the team, ensuring expectations are clearly defined and delivered on time and with quality.

Being a leader for the team, handling escalations, and providing transparent direction among team members. Encouraging team members to always look for ways to continuously improve processes to better support the business.

Annual Base Salary of CAD $55,000, plus a performance bonus of up to 5% based on meeting KPI targets.

Key Responsibilities and Accountabilities

• Actively involved in the day-to-day operations of the sales and customer service team. Ensuring priorities are correctly defined, prioritized, and delivered.
• Coach and mentor the team, driving the uplift of skills, and helping them work through complex problems. Identifying opportunities for growth and encouraging team members to embrace continuous learning.
• Identify and implement areas for improvement. Defining standards, governance, best practices and encouraging the consistent adoption of these across all teams.
• Prepare Weekly/Monthly/Quarterly business reviews and present these to clients and stakeholders.
• Working with our training and learning teams to support ongoing development and progression for your team.
• Act as a central escalation point for critical issues. Ensure the team responds appropriately and effectively when major incidents occur, and that key leanings are not only identified but also acted upon.

Job Requirements

• Possess 2-3 years ofexpertisein both B2B and B2C sales andCxenvironments and client support.
• At least 2 years of supervisory background, with a focus on professional guidance and team advancement.
• Proven history of creating innovative strategies to secure and cultivate lasting client partnerships.
• Sales and Customer Experience Management: Capacity to initiate and expand significant commercial prospects while managing pipelines through individual contribution and team mentorship.
• Operational Oversight - Strategic mindset with the ability to execute cohesive business plans that balance immediate results with sustainable long-term growth.
• Leadership Excellence - Exceptional communication skills and the aptitude for nurturing talent in matrix organizations through inspiration and collaborative influence.
• Analytical Proficiency - Competency in evaluating metrics to drive meaningful business insights and prompt decisive action for organizational improvement.
• Background in contact center sales leadership and CRM software proficiency is highly regarded.

Benefits & Perks

• Established career path supported by self-assessments, virtual training, and guided curriculum that allow for vertical and horizontal growth through our multiple lines of business.
• Robust career path with a full development plan and the opportunity to grow in the organization.
• Paid 4 weeks training, 2 weeks leave.
• Continuous learning through progressive training that is specific to your tenure and skills.
• Competitive salary with incentive programs
• Positive and supportive environment.
• Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs.

Location

• Candidates are advised to be within travel distance from our primary locations: Yonge- Eglinton & The Well, Downtown Toronto
• Work from Office for the first three months with transition to Hybrid work setting.
• HOOPS operates all seven days a week, from Monday to Sunday. The work schedule is rotational shifts for 5 days a week, with each shift lasting for nine hours, between 9 AM and 11 PM.

Diversity, Equity & Inclusion

TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.

Please note that we may use artificial intelligence (“AI”) tools to support certain aspects of the recruitment process, such as sourcing candidates, reviewing applications, analyzing resumes, and summarizing interviews. These tools are used to assist our recruitment team in evaluating job-related qualifications and do not replace human judgment or decision-making. Employment decisions are not made solely by automated systems. We take steps designed to help ensure that our use of AI tools is appropriate, fair, and consistent with applicable privacy, human rights, and employment laws.

Teleperformance welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Should you be invited to participate in the selection process we are committed to accommodating you to best meet your needs.

Be One of Our People:

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Application Accommodation:

If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.