B2B Salesforce Administrator

Staples Canada; Richmond Hill; On-site; CAD 75,000 - 110,000; Full time

Benefits offered by this job

Associate discount

Health and Dental benefits

RRSP/DPSP

Performance bonuses

Learning & Development programs

Job summary

Staples Canada in Richmond Hill, Ontario, is seeking a Salesforce Administrator to own day-to-day administration, configuration, and performance of the Salesforce platform, including Lightning, Sales Cloud, and Service Cloud. The role emphasizes data integrity and scalable workflows to support Sales Enablement and adoption.

You will implement declarative automation with Flows, manage data quality, and build reports and dashboards to support release cycles and roadmap-driven improvements.

Qualifications

• ADM 201 Certification is required.
• 3–5+ years of Salesforce Administration experience, preferably supporting sales organizations.
• Strong knowledge of Salesforce Lightning, including Sales Cloud and Service Cloud.
• Proficiency with declarative automation tools, with Flows, along with strong data management and analytical skills.
• Strong problem-solving, attention to detail, prioritization, stakeholder communication, and collaboration skills in a fast-paced environment.

Responsibilities

• Own day-to-day administration, configuration, and performance of the Salesforce platform, enabling scalable execution and supporting user training.
• Administer Salesforce Lightning, including Sales Cloud, Service Cloud, profiles, roles, permissions, layouts, and objects.
• Build and maintain declarative automation such as Flows, approval processes, and validation rules to support requirements.
• Manage data quality, duplication, governance, and hygiene standards across account, contact, pipeline, and campaign data.
• Provide primary Salesforce user support, including access management, issue troubleshooting, ticket resolution, and system documentation.
• Create reports and dashboards, identify system inefficiencies, and support release cycles and roadmap-driven improvements.

Skills

Salesforce Administration

Data management

Communication & collaboration

Problem solving

Analytical skills

Education

Salesforce Administrator Certification ADM 201

Tools

Salesforce Lightning

Flows

Reports & Dashboards

Job description

Some of what you will do:

• Own day-to-day administration, configuration, and performance of the Salesforce platform. Enable scalable execution by ensuring system stability, data integrity, and efficient workflows while supporting Sales Enablement teams in delivering user training and adoption.
• Administer and configure Salesforce Lightning, including Sales Cloud, Service Cloud, profiles, roles, permissions, layouts, and objects.
• Build and maintain declarative automation such as Flows, approval processes, and validation rules to support business requirements.
• Manage data quality, duplication, governance, and hygiene standards across account, contact, pipeline, and campaign data.
• Provide primary Salesforce user support, including access management, issue troubleshooting, ticket resolution, and system documentation.
• Create reports and dashboards, identify system inefficiencies, and support release cycles, enhancements, and roadmap-driven improvements.

Some of what you need:

• Salesforce Administrator Certification, ADM 201, required.
• 3-5+ years of Salesforce Administration experience, preferably supporting sales organizations and pipeline management.
• Strong understanding of Salesforce Lightning, including Sales Cloud and Service Cloud.
• Proficiency with declarative automation tools, with Flows preferred, along with strong data management and analytical skills.
• Strong problem-solving, attention to detail, prioritization, stakeholder communication, and collaboration skills in a fast-paced environment.

Physical demands/working conditions:

• Office environment - Hybrid, with 4 days onsite in Richmond Hill, subject to the hybrid policy.

Some of what you will get:

• Associate discount
• Health and Dental benefits
• RRSP/DPSP
• Performance bonuses
• Learning & Development programs
• And more…