AWS Solution Architect

NeuraFlash; Toronto; Remote; CAD 100,000 - 130,000; Full time

Job summary

Join a leading company as an AWS Solution Architect where you'll drive customer success with Amazon Connect solutions. Collaborate with experts to integrate AI technologies and enhance customer experiences. This role offers the flexibility of remote work and the opportunity to lead impactful projects.

Benefits

Flexible Work Hours

Open Communication Culture

Team Celebrations

Qualifications

• Customer-facing contact center experience required.
• Advanced AWS knowledge and certifications preferred.

Responsibilities

• Ensure customer success in building Amazon Connect solutions.
• Lead discovery and deliver presentations and estimates.
• Oversee technical teams for quality solutions.

Skills

Communication

Troubleshooting

API Integration

Scripting

Education

AWS Certifications

Salesforce Certified Administrator

Tools

CloudFormation

Jenkins

GitLab CI/CD

Job description

Join to apply for the AWS Solution Architect role at NeuraFlash.

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Why NeuraFlash:

At NeuraFlash, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. We craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce, and more—to revolutionize workflows and elevate customer experiences. We are proud to be creating the future of generative AI and AI agents, with Salesforce's Agentforce and our role as its exclusive private beta partner.

Be part of the NeuraFlash journey and help shape the next wave of AI-powered transformation. Collaborate with experts passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes.

As an AWS Solution Architect, you will have the opportunity to:

• Ensure customer success in building and launching Amazon Connect solutions
• Conduct technology assessments and audits to identify ROI and outcomes for transitioning to CCaaS AWS Connect Platform
• Facilitate business process reviews to identify customer requirements
• Educate customers on AWS value propositions and participate in architectural discussions
• Lead discovery, build ROIs, and deliver presentations and estimates
• Translate customer requirements into contact center designs leveraging best practices and AWS services
• Oversee and mentor technical teams to ensure timely, budget-conscious, quality solutions
• Act as liaison between technical teams and stakeholders, communicating clearly and managing expectations
• Drive contact center best practices in solution delivery
• Manage project and customer communications
• Deliver end-user training and documentation
• Exercise independent judgment and lead enterprise projects
• Lead vision and strategy discussions with contact center leadership

Qualifications:

• Customer-facing contact center experience
• Experience integrating WFM, CRM, and contact center solutions
• Knowledge of protocols and APIs like WebRTC and SIP
• Scripting/coding skills (Python, Java, C#, .NET, Node.js)
• Strong communication and presentation skills
• API integration expertise
• Troubleshooting and debugging skills
• Experience with CloudFormation, Contact Flow Design, Lambda, Lex, Call Routing
• Automation tools knowledge (Jenkins, GitLab CI/CD, CodeDeploy)
• Contact center architecture knowledge
• Experience in sales, pre-sales, or consulting
• Advanced AWS knowledge and certifications (Cloud Practitioner, Developer, Solution Architect)
• Salesforce Certified Administrator

What it's like to be part of NeuraFlash:

• Remote & In-Person: Work from our HQ, regional hubs, or remotely across the US, Canada, India, or Colombia.
• Travel: Up to 25% travel expected for some roles.
• Flexibility: We value good work over hours; accommodate personal needs.
• Collaboration: Open communication and feedback culture with town halls and meetings.
• Celebrate Often: Fun activities and celebrations to foster team spirit.

Location: Flexible within the US, Canada, India, or Colombia.

Additional Details:

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Engineering and IT
• Industry: Software Development