Aviation Document Control Specialist (XML & Compliance)

Air Canada

Dorval

On-site

CAD 65,000 - 90,000

Full time

2 days ago

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Job summary

Air Canada is seeking a Document Control Analyst to support document owners and authors in compliance with Document Management and Records Management standards, ensuring updates align with TC, IATA IOSA, and OEM requirements.

You will monitor revisions, train staff, and coordinate with stakeholders to implement new standards across Flight Operations and related branches, with bilingual capability preferred. This role may be located in Montreal, Toronto or Vancouver.

Qualifications

3+ years aviation experience in document/records management
Knowledge of CARs and ICAO standards; IOSA familiarity preferred
Experience with XML publishing and producing HTML/PDF/EFB formats
Ability to develop training materials and process guidance
Auditing and compliance verification experience

Responsibilities

Maintain a current knowledge of applicable industry standards (IATA IOSA, TC CARS, etc.) as they pertain to document and records management.
Develop and maintain, on behalf of the Operations branch, processes for the Document Management system to capture and track revisions to internal documents and publications impacting associated Air Canada Operations publications, and the progress of their alignment, integration and compliance.
Prepare periodic reporting for document revision status, progress against established timelines, and related measures of adoption and compliance with document management best practices.
In direct support of the Specialist, Document Process & Control, work with internal and external stakeholders to implement and maintain document management standards for the Flight Operations branch and customer branches within the Operations group.
Monitor to ensure optimal use of the Corporate Document Management System with regards to inter-document related-content alignment processes and control mechanisms.
Capture and report, to the Specialist, Document Process & Control, any identified additions, or evolving changes to system requirements for the Corporate Document Management Suite based on document owner feedback and/or document management best practices.
Function as the principal backup to the Specialist, Document Process & Control to capture requirements to onboard publications as well as the migration of all non-XML manuals to XML within the Document Management system.
Identify and escalation opportunities for enhancements to the end-user experience for all documents delivered by the Document Management & Control department.
Monitor industry standards and best practices pertaining to Document Management and Control and recommend improvements to maintain optimal processes.
Create and maintain document management and control best practices to support consistent, efficient, and compliant processes across the Operations branch.
Develop and deliver training, guidance, and support to document owners and subject matter experts on content management processes, standards, and best practices; identify opportunities to improve training materials and programs to support ongoing adoption and consistent application.
Work with the Specialist, Document Process & Control to document, analyze, implement, and control document management processes, ensuring the consistent application of established standards and best practices.
Provide technical expertise to Corporate Document Management system users in the investigation and resolution of technical/operational issues. As delegated by the Specialist, Document Process & Control, escalate feature improvements and bugs reporting to the system vendor.
Working with the Specialist, Document Process & Control, establish auditable standards for all document and document records management processes.
Conduct periodic validation audits with Document Owners and/or Document Controllers to confirm compliance with established standards or identify potential improvements to established standards.