AV Technician

The University of British Columbia; Vancouver; On-site; CAD 62,000 - 73,000; Full time

Job summary

The University of British Columbia is seeking an AV Technician to provide comprehensive technical service support for audio-visual resources and systems across classrooms and spaces.

This role handles on-site, phone, and online assistance for faculty, staff, students and external users, ensuring high-quality operation of video conferencing, lecture capture, webinar systems, and related AV IT infrastructure.

Qualifications

• Completion of a university degree in a relevant discipline or technical program and a minimum four years of related experience or an equivalent combination of education and experience.
• Some positions may require a graduate degree.
• Valid Class 5 BC Driver’s License is required.
• Willingness to respect diverse perspectives, including perspectives in conflict with one’s own.
• Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion.

Responsibilities

• Provides varied and complex technical service support for AV resources and systems.
• Supports faculty, staff, and students with webinars, video conferencing and lecture capture.
• Maintains and repairs AV equipment and related IT systems across classrooms and venues.
• Coordinates events and ensures AV equipment is delivered, tested and configured for sessions.
• Documents incidents and escalates issues to ensure timely resolution.

Skills

People skills

Communication

Time management

Ability under pressure

Physical stamina

Education

University degree or technical program

Graduate degree may be required for some positions

Tools

CTS certification

Crestron

Extron

Biamp

Cisco VC

InfoComm

Job description

Staff - Non Union Job Category Non Union Technicians and Research Assistants Job Profile Non Union Salaried - Research Assistant /Technician 4

Job Title

AV Technician

Department

UBC IT | Audio Visual Support | Audio Visual Support Technicians

Compensation Range

$5,538.94 - $6,497.44 CAD Monthly

Posting End Date

August 20, 2026

Application Note

Applications will be accepted until 11:59 PM on the Posting End Date.

Job End Date

Ongoing

Requirements

This position requires a valid Class 5 BC drivers' license and is subject to the satisfactory completion of required driving record check.

Background Checks

This position is subject to the satisfactory completion of required background checks.

Job Summary

The Audio Visual Technician provides varied and complex technical service support in the use of AV resources and systems to meet user requirements. The AV Technician provides over the phone, online and/or on-site technical support to faculty, staff, students and outside users for the provision and operation of audio-visual equipment, facilities and services in support of academic courses and other communication needs utilized in physical spaces at UBC as well as Flexible Learning initiatives. This position manages regular and preventative maintenance of specialized AV equipment and AV related IT systems, such as classroom computers, video conference, lecture capture and webinar systems, iClicker student response systems, and also demonstrates the operation of this equipment to any users as required. This position also manages the AV portion for special events.

Work Performed

Manages tickets assigned through the AV Help Desk; acts as first responder and maintains responsibility for completion of each ticket assigned per requests from faculty, staff, students and outside users for assistance in setting up or proper operation of, audio-visual systems in formal and informal learning spaces, meeting rooms, labs and digital signage. Provides maintenance, troubleshooting, instruction and/or support on the use of AV systems and equipment including but not limited to video conferencing, webinar, and lecture capture, as required by each ticket. Tickets include emergency incidents. Responds to incidents and requests in a timely manner and provide solutions and/or a work‑around to accommodate the user’s immediate needs. Documents and follow‑up on all incidents and requests, as well as managing the escalations of incidents and requests when required to ensure issue resolution. Manages all AV equipment and services in each of their assigned zones, including but not limited to dedicated learning spaces, lecture theatres and classrooms. Proactively identifies and resolves preventative maintenance issues, including troubleshooting and repairing systems and peripheral equipment, deploying new hardware, software and security updates, inventory check of supplies, equipment, warranties and maintenance agreements, and condition and operation check of AV equipment. Maintains service records on each piece of equipment and accurate work record file statistics. Orders and replaces equipment and hardware as necessary. Performs on‑site repairs/maintenance on various audio‑visual equipment including but not limited to multimedia projectors, control systems and digital system switching. Provides maintenance and support for dedicated classroom PCs that are used by instructors and other users. Ensures that all necessary software is installed and network connections are functioning properly. Provides maintenance and support of RoomView system software for each connected room to manage remote monitoring and control of these rooms. Debugs existing software application modules using detailed specifications and disciplined software development processes, quality standards and procedures. Assists faculty, staff, students and other users in the planning and preparation of webinars, video conferencing, and video capture sessions. Ensures all necessary AV equipment (such as camera, codecs, recording and streaming devices) are delivered, set up, properly configured, and tested for the session. If required, provides basic AV production editing for faculties who can provide their own editing systems. Manages AV support and AV equipment for special events. Works directly with faculty, staff, students, UBC Conferences and event coordinators to ensure all necessary AV equipment are delivered, set up, properly configured, and/or tested for the event. Coordinates system integrations & implementations, system documentations, system and product remove & replace for repair, room scheduling and bookings, digital signage setup and trouble shooting, shipping and receiving, scheduling and booking of rental equipment and services, system orientations and training for various users, and vehicle maintenance as required. Liaises and coordinates with Building Operations, Infrastructure Development, and UBC Scheduling Services regarding issues with blackboards, whiteboards, electrical, ventilation, heating, window blackout drapes, custodial, and room bookings and schedules, etc. Performs other related UBC IT AV and UBC IT duties as required. Consequence of Error/Judgement Work requires considerable judgment and initiative. Due to the unpredictability of support issues and equipment failures, the individual must have the ability to troubleshoot and determine alternative solutions. If unable to meet the tasks and to satisfy the instructor s needs could result in a failed presentation and class interruptions.

Minimum Qualifications

• Completion of a university degree in a relevant discipline or technical program and a minimum four years of related experience or an equivalent combination of education and experience.
• Some positions may require a graduate degree.
• Valid Class 5 BC Driver’s License is required.
• Willingness to respect diverse perspectives, including perspectives in conflict with one’s own.
• Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion.

Preferred Qualifications

• Undergraduate degree in a relevant discipline or Graduation from a technical college or institute.
• Graduation from a recognized two (2) year media technical program or training and/or certification in one or more of the following is preferred: Certified Technology Specialist (CTS), BiAmp, Crestron, Extron, Cisco VC and InfoComm.
• Digital support certification is an asset.
• Up-to-date knowledge of current information technology techniques and tools is required.
• Good working knowledge of Webinar systems, AV production software for such as Final Cut Pro and Pro-Tools.
• Competency in set-up and operation of audio-visual equipment.
• Experience with Windows OS and Mac OSX environments as well as operation and support of laptop computers.
• Excellent people skills, the ability to deal with and manage a diversity of people in a calm, courteous, and effective manner.
• Ability to communicate effectively both verbally and in writing.
• Excellent organizational and time management skills.
• Ability to work effectively with minimal supervision, and to prioritize and work effectively under pressure to meet deadlines.
• Skilled in the use of a variety of hand-tools, such as screwdrivers, pliers etc., and simple electronic test equipment such as voltmeters, continuity checkers, soldering equipment etc.
• Physical ability to lift, move, carry up to 25 kg.
• Ability to stand and/or walk for extended periods.

Supervision Received

Generally works autonomously though can receive detailed instruction on unusual assignments or projects. Work is reviewed in terms of completeness, accuracy and timeliness.

Supervision Given

Oversees the work of one or more students who will be tasked with such duties as classroom set up of tables and chairs and ensuring AV systems, including microphones, work before classes start each morning. This position will be responsible for scheduling the students and ensuring their duties are being carried out. Coordinates the work of vendors, contractors and consultants brought in for repair or replacements of equipment or systems as necessary.

About UBC

The University of British Columbia is a global centre for research and teaching, consistently ranked among the top 20 public universities globally. A large part of what makes us unique is the community of engaged students, faculty, and staff who are collectively committed to shaping a better world. Recognized as a leading employer in British Columbia and Canada, UBC supports inspired students, faculty and staff on their journey of discovery, and challenges them to realize their greatest potential. New ideas, changing infrastructure, innovative technology, and fresh approaches are opening up possibilities for the future of research, teaching, and work. Are you ready to embrace the future together? Equity and diversity are essential to academic excellence. An open and diverse community fosters the inclusion of voices that have been underrepresented or discouraged. We encourage applications from members of groups that have been marginalized on any grounds enumerated under the B.C. Human Rights Code, including sex, sexual orientation, gender identity or expression, racialization, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, and/or Indigenous person. All qualified candidates are encouraged to apply; however Canadians and permanent residents will be given priority.

Accessibility

If you have any accommodation or accessibility needs during the job application process, please contact the Centre for Workplace Accessibility at [e-mail].