Automotive Store Manager

Midas SCARBOROUGH-NEW MARKET-MARKHAM; Toronto; On-site; CAD 55,000 - 75,000; Full time

Job summary

A leading automotive service provider seeks a Store Manager to oversee operations at their Toronto location. The ideal candidate will have a strong background in auto repair management, excellent communication skills, and the ability to lead a team effectively. Responsibilities include staff management, customer service, and ensuring operational efficiency. This role offers the opportunity to work in a dynamic environment where customer satisfaction is paramount.

Benefits

Dental insurance

Health insurance

Paid time off

Free uniforms

Profit sharing

Training & development

Qualifications

• Minimum 3 years experience as a service manager in the auto repair industry.
• Good communication and customer service skills.
• Ability to work a flexible retail schedule including weekends.

Responsibilities

• Manage and direct automotive and general service technicians.
• Deliver exceptional customer service while listening to customers.
• Oversee inventory management and maintain cleanliness of the facility.

Skills

Leadership ability

Customer service disposition

Communication skills

Team-building skills

General automotive knowledge

Education

University/College degree or coursework

Tools

POS computer

Job description

Benefits:

• Dental insurance
• Free uniforms
• Health insurance
• Paid time off
• Profit sharing
• Training & development

At Midas, we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis, and repair utilizing the expertise attained through years of automotive repair experience.

The Midas Store Manager is responsible for business operations and store performance (safety, efficiencies, and profit/loss accountability). He or she promotes customer satisfaction and retention and growth of existing and new business. In addition, the Store Manager owns overall operations in terms of cost control, inventory management, environmental compliance, and most importantly, safety. He or she provides strong and consistent leadership to cultivate and maintain a harmonious, collaborative, and highly productive work culture.

We are looking for a seasoned manager with an entrepreneurial spirit who will assume responsibility for operations, financial performance, morale, and growth initiatives. The ideal candidate for this position has a University/College degree or some coursework (preferred), three years of experience in the automotive repair business, some supervisory/management/mentor experience, a continuous improvement background, P&L experience, and exceptional interpersonal skills.

Responsibilities

As a Midas Store Manager, you will manage and direct all automotive and general service technicians in the operation of the shop, including:

• Recruit, hire, train, motivate, evaluate, schedule and coach employees
• Deliver exceptional customer service while listening and consulting customers
• Following up with customers, services requested, estimated completion times etc.
• Oversee complete vehicle inspections and then make comprehensive recommendations—building computerized repair orders and sourcing parts
• Deliver and discuss pricing estimates with customers as well as promoting shop service specials
• Lead, manage, and train team while keeping in tune with our companies’ vision, purpose, core values, and employee creed.
• Oversee all sales, accounting and clerical functions from Service Advisors
• Oversee technicians’ inspections, diagnosing and repairing of domestic, European and Asian cars and light trucks
• Maintain inventory counts
• Responsible for any inventory losses
• Overall cleanliness and organization of the facility, including environmental compliance
• Employee’s payroll; record-keeping of hours and scheduling
• Updating and submitting daily sales reports to Corporate

Qualifications

• A minimum of 3 years of store or service manager experience in auto repair industry.
• General automotive knowledge
• Excellent customer service disposition
• Good communication skills
• Strong POS computer and Internet skills
• Leadership ability
• Team-building skills
• Ability to work a flexible retail schedule including weekend evenings
• Valid driver’s license