Automotive Service Coordinator: Customer Care & Scheduling

Dilawri Group of Companies; Canada; Remote; CAD 28,000 - 30,000; Full time

Benefits offered by this job

Discounted employee vehicle purchase

Job-specific coaching & training

Employee wellness programs

Job summary

Dilawri Group in Ontario is looking for a Junior Service Advisor/Coordinator to join the team at our Bolton Toyota location. This role requires someone who can greet customers, manage service needs, and assist with bookings while meeting quality benchmarks.

Qualifications include 1–2 years of customer service experience, strong communication and multitasking skills, and a high school diploma or equivalent. Benefits like employee vehicle purchase discount and wellness programs are offered.

Qualifications

• 1–2 years of customer service, administrative, BDC, or automotive experience.
• Previous automotive or dealership experience is an asset.
• Ability to remain organized and professional in a fast-paced environment.

Responsibilities

• Greet customers and understand their service needs.
• Manage inbound calls, texts, and emails professionally.
• Proactively contact customers regarding maintenance and services.
• Assist Service Advisors with repair orders and updates.
• Communicate service recommendations clearly to customers.
• Build strong relationships with customers and teams.
• Meet quality and performance benchmarks.
• Other duties as assigned by management.

Skills

Customer service mindset

Communication skills

Organizational skills

Multitasking

Team-oriented attitude

Computer skills

Education

High school diploma or equivalent

Job description

Dilawri Group in Ontario is looking for a Junior Service Advisor/Coordinator to join the team at our Bolton Toyota location. This role requires someone who can greet customers, manage service needs, and assist with bookings while meeting quality benchmarks.

Qualifications include 1–2 years of customer service experience, strong communication and multitasking skills, and a high school diploma or equivalent. Benefits like employee vehicle purchase discount and wellness programs are offered.