AUTOMOTIVE SERVICE ADVISOR

City of Toronto; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

The City of Toronto seeks an Automotive Service Advisor to oversee the management of its fleet services. The role involves ensuring effective communication with clients, managing repair schedules, and maintaining detailed work orders. Candidates should possess strong customer service skills and experience with vehicle maintenance. This full-time, temporary position offers a competitive hourly wage within a structured work environment.

Qualifications

• Expérience en service à la clientèle dans un environnement automobile ou de flotte.
• Excellentes compétences en communication verbale et écrite.
• Connaissance approfondie de l'entretien et de la réparation des véhicules.

Responsibilities

• Réception des rapports des conducteurs et génération des ordres de réparation.
• Surveillance des travaux de maintenance préventive et des réparations.
• Préparation des rapports quotidiens sur les travaux effectués.

Skills

Customer Service

Communication

Multitasking

Knowledge of Vehicle Maintenance

Interpersonal Skills

Education

Vehicle Maintenance Certificate or equivalent experience

College Technician training or equivalent

Tools

FMIS (Fleet Management Information System)

MS Word

MS Excel

MS Outlook

Job description

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• Division & Section: Fleet Services, Fleet Svcs Maintenance Operations
• Work Location: 843 Eastern Avenue, Toronto, M4L 1A2
• Job Type & Duration: Full-time, Temporary (12 months)
• Hourly Rate and Wage Grade: $36.77 – $40.13
• Shift Information: Monday to Friday, 40 hours per week, Day Shift
• Affiliation: L79 Full-time
• Number of Positions Open: 1
• Posting Period: 23-Jun-2025 to 08-Jul-2025
  
  

• Job ID: 57268
• Job Category: Customer Service
• Division & Section: Fleet Services, Fleet Svcs Maintenance Operations
• Work Location: 843 Eastern Avenue, Toronto, M4L 1A2
• Job Type & Duration: Full-time, Temporary (12 months)
• Hourly Rate and Wage Grade: $36.77 – $40.13
• Shift Information: Monday to Friday, 40 hours per week, Day Shift
• Affiliation: L79 Full-time
• Number of Positions Open: 1
• Posting Period: 23-Jun-2025 to 08-Jul-2025
  
  

Job Description

The City of Toronto's Fleet Services Division (FSD) provides a full range of fleet management services for City Divisions and Agencies. We direct the management of the City’s fleet including the acquisition, maintenance and disposal of assets; along with the City’s industry leading Green Fleet Plan and fuel management infrastructure. The City of Toronto has the largest municipal fleet in Canada and one of the most complex Fleets in North America.

Major Responsibilities

• Receives driver reports, reviews and clarifies information for accuracy
• Conducts preliminary assessment and generates repair orders in Fleet Management Information System (FMIS)
• Schedules work and monitors progress for preventative maintenance (PM), Periodic Mandatory Commercial Vehicle Inspection (PMCVI) program and other maintenance and repair requirements
• Monitors outstanding jobs and determines priorities with Supervisor, reschedules work if necessary
• Sends repairs out for Warranty or contracted services in consultation with Supervisor
• Follows up on units waiting for parts and/or labour
• Contacts clients for scheduled, completed or other repair work issues
• Checks times and charges for accuracy and confirms with Supervisor
• Prepares daily reports including materials/equipment used, hours worked, quantities of work items completed and other relevant information
• Processes service calls including dispatching mechanics to conduct road repairs
• Arranges for external services for vehicle repair
• Maintains, enters, edits, updates and completes work orders using the FMIS
  
  

Key Qualifications

Your application must describe your qualifications as they relate to:

• Experience working in an automotive, truck and coach or fleet customer service environment.
• Extensive experience using relevant computer applications (MS Word, MS Excel, MS Outlook) and FMIS such as Asset Works M5 or equivalent shop management software.
• Experience providing high quality customer service with a strong focus on service delivery.
• Must possess a valid Province of Ontario Driver's License, Class G, with an acceptable driver's record as per the MTO policy (non-probationary) with a drivers abstract that demonstrates the ability to obtain a Class DZ driver's license.
  
  

You Must Also Have

• Excellent communications skills, both verbal and written.
• Extensive knowledge of all aspects of maintenance and repair of vehicles and equipment.
• Ability to multitask in a fast paced work environment and prioritize competing customer needs.
• Ability to support garage operations including but not limited to; ordering shop supplies, facilitating garage inspections, monitoring and restocking bulk supplies.
• Knowledge of and ability to make inquiries related to vehicle warranty terms, OEM warranty eligibility, part warranty terms and part core exchanges.
• Strong interpersonal skills to interact effectively with employees, management, the public and external service providers in a diverse and equitable work environment
• Knowledge of the Occupational Health & Safety act and the applicable regulations
• Must be eligible to qualify for the City's equipment operating permit in accordance with the City's Fleet Safety Policy.
• Must be willing and able to work various shifts, as required.
• Possession of a Vehicle Maintenance Certificate, College Technician training, Certificate of Qualification (310S or 310T) or equivalent extensive experience in the truck or automotive industry would be considered an asset.
  
  

NOTE TO INTERNAL FULL-TIME AND PART-TIME CITY OF TORONTO EMPLOYEES:

City of Toronto employees must apply to full-time or part-time employment opportunities posted on the City's Internal Job Posting Portal.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Government Administration

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