Automotive Parts Advisor

Dueck Auto Group

Vancouver

On-site

CAD 42,000 - 65,000

Full time

14 days+

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Benefits offered by this job

Competitive wage

Extended health and dental benefits

Career growth opportunities

Job summary

Dueck Auto Group is seeking an experienced Parts Advisor to join our dynamic team at multiple locations in the Greater Vancouver Area. This role focuses on helping customers with parts and accessories, maintaining accurate inventory, and ensuring timely deliveries of orders.

The ideal candidate has at least 2 years in an automotive parts advisor role, with GM experience strongly preferred and dealership experience required.

Qualifications

Minimum 2 years of experience in an automotive parts advisor position.
GM experience strongly preferred.
Dealership experience required.
Knowledge of aftermarket parts and accessories is preferred.
Experience with Collision Link is an asset.
Post-secondary training is an asset.

Responsibilities

Provide exceptional service to customers over the phone and in person, explaining parts, accessories and current specials.
Receive payments and provide labour estimates when necessary.
Assist in routine inventory counts and restocking.
Source and place accurate parts orders for customers, technicians and stock.
Monitor order status to ensure timely delivery and communicate with departments.
Maintain detailed records of delivery pick-ups and customer interactions.

Skills

Customer service

Automotive parts knowledge

GM experience

Job description

Dueck Auto Group is looking for experienced Parts Advisors to join our dynamic and fast-paced work environment at multiple locations.

About Us

Dueck Auto Group is one of Canada's largest automotive dealerships with four locations in the Greater Vancouver Area: Dueck on Marine, Dueck Downtown, Dueck Richmond and Dueck Isuzu.

Since its founding in Vancouver in 1926, Dueck Auto Group has been committed to delivering exceptional quality and customer service. As a family-owned and operated company, we have a long-standing commitment to supporting the community. Our organization currently employs over 400 hard-working and dedicated individuals. We encourage career growth through continuous training and professional development. Dueck Auto Group is constantly growing and looking for individuals who can contribute to our business operations today and into the future. We provide highly competitive compensation plans and offer our employees extended health and dental benefits. We welcome you to join our dynamic and innovative team.

Position Summary

The Parts Advisor is a professional and customer-oriented individual with excellent communication skills, automotive parts knowledge and preferably General Motors (GM) experience. The primary responsibilities include assisting customers with their inquiries and needs, maintaining accurate inventory, and ensuring timely deliveries of orders. Reporting directly to the Parts Manager, the Parts Advisor works across all departments to ensure efficiency and customer satisfaction in the Parts Department.

Key Responsibilities

Provide exceptional service to customers, both over the phone and in person, by answering inquiries and clearly explaining parts, accessories and current specials available
Receive payments from customers and provide labour estimates when necessary
Assist in routine inventory counts and restocking
Source and place accurate parts orders for customers, technicians and stock
Monitor the status of orders to ensure the timely delivery of parts and communicate with various departments accordingly
Ensure a high level of customer satisfaction, including handling elevated customer issues until resolution
Maintain detailed records of delivery pick-ups

Technical Skills & Requirements

Minimum 2 years of experience in an automotive parts advisor position
General Motors (GM) experience is strongly preferred
Dealership experience required
Knowledge of aftermarket parts and accessories is preferred
Experience with Collision Link is an asset
Post-secondary training is an asset
Commitment to continuous learning to update product knowledge and industry trends

Logistical Requirements

The Parts Department is open five days a week—Monday to Friday from 8:30 AM to 5:00 PM. This is a full-time position currently available at multiple locations in Metro Vancouver. On occasion, you may be required to work extended hours to meet deadlines based on the needs of the business.

Why Dueck Auto Group