Automotive Claims Adjuster

Medisca Pharmaceuticals Inc.; Vancouver; Hybrid; CAD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a Claims Adjuster to join their dynamic team. This role involves managing automotive warranty claims while ensuring exceptional customer service. Ideal candidates will have a background in automotive services and be ready to transition into an office environment. The position offers a hybrid work setting, competitive compensation, and a range of benefits including health plans and education sponsorship. If you are detail-oriented and have strong negotiation skills, this opportunity could be the perfect next step in your career.

Benefits

Comprehensive Health Benefits

Group RRSP

Performance Bonus

Education Sponsorship

Vehicle Rebate Program

Four Paid Days for Community Service

Qualifications

• 3+ years automotive service experience required.
• 1+ years claims adjusting experience is an asset.

Responsibilities

• Provide exceptional customer service to customers and dealerships.
• Facilitate claims adjusting process and uphold service level agreements.
• Liaise with Finance and Dealer Support Teams.

Skills

Customer Service

Damage Analysis

Negotiation

Organizational Skills

Attention to Detail

Multi-tasking

Bilingual (English/French)

Proficiency in MS Office

Education

Journeyman Certification or Apprenticeship

Valid Adjuster License

Tools

Audatex

Mitchell-on Demand

Job description

The Organization:

LGM is a national leader in providing warranty, finance and insurance services to the Canadian automotive industry. Since 1998, LGM has been successfully supplying quality products and leading training solutions to Canadian car dealerships. Dealer partnerships are complimented with the strong backing and support of their automotive manufacturing brands, which include BMW/MINI, Kia, Mazda, Volvo, Mitsubishi Motors, Polestar and Motorrad.

The Work:

The Claims Adjuster is responsible for automotive warranty claims loss adjusting and facilitating various program administration tasks, while providing exceptional customer service. This is a great opportunity for those with automotive service advisor, mechanic or auto body experience looking to move to an office role and grow their career.

Key Responsibilities:

• Provide exceptional customer service via telephone and written correspondence to customers who have purchased our product, auto dealerships selling our product and repair facilities that service our customers.
• Monitor customer service queues (phone, email, online and live chat).
• Facilitate claim adjusting process to meet department service level agreements and underwriting commitments.
• Liaise with Finance Department and Dealer Support Team, as necessary.
• Uphold Service Level Agreements and best practice standards.

Required Skills:

• Ability to analyze overall damage to determine procedures for repair.
• Ability to determine extent of direct/indirect damage and direction of impact.
• Build estimates according to GAA standards, using Audatex and Mitchell-on Demand estimating software.
• Excellent organizational and time management skills.
• Exceptional customer service.
• Tactful negotiator.
• Excellent attention to detail.
• Effective and efficient at multi-tasking.
• Courteous and professional telephone manner.
• Proficient with MS Office suite of products.
• Bilingual (English/French) oral and written is an asset.

Education:

• Journeyman certification or 1^st, 2^nd, or 3^rd year apprenticeship preferred.
• Valid Adjuster license as required by provincial regulatory agency is nice to have.

Experience:

• 3+ years automotive service experience.
• 1+ years claims adjusting experience considered an asset.

The Rewards:

We offer a hybrid working environment and competitive compensation package including: comprehensive health benefits plan, Group RRSP, performance bonus, education sponsorship, and four paid days when “giving back” to the community. We also offer a vehicle rebate program.

You can learn more about LGM by visiting our website at lgm.ca.

At LGM, our service and innovation builds trust and loyalty.