Auto Parts Counter Person

Advance Auto Parts; Picton; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player in automotive parts is seeking a dynamic Auto Parts Counter Person. This role focuses on delivering exceptional customer service and resolving DIY issues effectively. You will engage with customers both in-store and online, ensuring they have a great experience while meeting sales goals. The ideal candidate will possess strong automotive knowledge, advanced selling skills, and the ability to manage inventory processes. Join a supportive team that values your contributions and offers opportunities for growth in a fast-paced environment.

Qualifications

• 1-3 years of automotive parts experience required.
• Proven sales ability with customer transactions.

Responsibilities

• Provide excellent customer service and DIY issue resolution.
• Manage DIY services including battery testing and wiper installation.

Skills

Advanced selling skills

Friendly communication

Parts and automotive system knowledge

Safety knowledge

Diagnostic ability

Organizational skills

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

POS systems

Inventory systems

Job description

Auto Parts Counter Person page is loaded

Auto Parts Counter Person

Apply locations 19 York Street, Picton, ON K0K 2T0 time type Full time posted on Posted 12 Days Ago job requisition id R-0518680

Job Description

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.

Primary Responsibilities

• Best in class customer service and DIY issue resolution

• Provide a great selling experience for all DIY customers including walk-in, on-line o rders and phone

• Achieve personal / store sales goals and service objectives

• Manage DIY services including battery testing, wiper installation, etc.

• Ensure high standards of customer service and store appearance standards

• Key holder responsibilities (task assignment and completion, safety, open/close duties)

Secondary Responsibilities

• Assist in store inventory processes including POGs, truck put away, shoot outs, cycle counts, back stock, etc.

• Back Up to Professional services

• Store Cleanliness including floors, bathrooms, facing, dusting, parking lot

Success Factors

• Advanced selling skills for DIY

• Friendly communication

• Ability to locate and stock parts

• Safety knowledge and skills

• Operating inventory systems and store equipment

• Parts and automotive system knowledge skills

• Operating POS and Parts lookup systems

• Expert at testing and diagnostic equipment for DIY services

• Advanced solution, project and product quality recommendation ability

• Advanced parts lookup and sourcing

Essential Job Skills Necessary for Success as a Retail Parts Pro

• Working knowledge of automotive systems, and diagnostic ability to include internal engine, suspension, brakes, electronic, exhaust, etc.

• Speak and write English ( French a plus); communicate effectively and build strong relationships with customers, peers and management

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence

• Understand and execute instructions furnished in written, oral, or diagram form

• Successfully complete the Parts Knowledge Assessment

• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals

• Use Microsoft software effectively (Word, Excel required )

• Strong organizational skills

• Ability to work an assortment of days, evenings, weekends and holidays as needed

This role is responsible for providing advanced automotive problem resolution including identification, trouble shooting and project assistance for DIY customers. The role has the ability to source from numerous places including special order, FDO, second source, etc. The role has in-depth knowledge of the store inventory and maintenance processes.

Prior Experience that Sets an Aut o Parts Counter Person up for Success

• 1-3 years of prior automotive parts experience

• Proven sales ability with experience in fulfillment of customer transactions

Education

• High school diploma or general education degree (GED)

Physical Demands

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, with or without reasonable accommodation. While performing the duties of this job, the employee will predominantly be walking or standing. The employee is required to be able to talk and hear and use hands and fingers to handle or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job, with or without reasonable accommodation. While performing the duties of this job, the employee is usually working inside; however, they will occasionally be outside and exposed to various weather conditions while performing such tasks as installing wiper blades. The employee is also occasionally exposed to moving mechanical parts; high, precarious places; toxic or caustic chemicals; risk of electrical shock; explosives; and vibration. The noise level in the work environment is usually moderate.

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