Auto Body Estimator (Langley)

Boyd Group; Surrey; On-site; CAD 60,000 - 75,000; Full time

Benefits offered by this job

Competitive Pay

Medical Benefits

RRSP Matching

Paid Vacation

Career Growth

Ongoing Training

Professional Environment

Voluntary Daily Pay

Job summary

Boyd Autobody & Glass in Canada seeks an Estimator to deliver a superior customer experience while preparing accurate repair estimates and coordinating between customers and insurers. You will document damage, specify parts, and track progress to meet KPIs.

You’ll work with ASE, Audatex, and Mitchell systems to ensure OEM-aligned repairs. The role emphasizes collaboration with the management team, adherence to WOW standards, and ongoing training.

Qualifications

• Experience handling customer inquiries and insurance communications.
• Understanding of collision repair processes and estimation basics.
• Familiarity with estimating software and documentation best practices.

Responsibilities

• Provide exceptional customer experience throughout the repair process.
• Accurately assess vehicle damage and document required repairs.
• Communicate with customers and insurance companies to update on progress.
• Ensure compliance with insurance client requirements and WOW procedures.
• Collaborate with management during daily production walks and meetings.
• Create estimates in Audatex and Mitchell estimating systems following guidelines.

Skills

Customer service

Insurance knowledge

Team collaboration

Education

High School Diploma

Basic Computer Skills

DRP compliance experience

Tools

Progi Calendar

Google Calendar

ASE

Mitchell

Audatex

Alldata

APU

Car-Part

Job description

Company: Boyd Autobody

Great Teams Don’t Happen by Accident

Built with Intent. Driven by YOU.

At Boyd Autobody & Glass, our teams work to provide the elite infrastructure and supportive environment you need to Be the Best and outperform at every touchpoint in collision and glass services. As we continue to grow and lead the industry, we ensure you have the resources and the team behind you to move your career forward.

Ready to grow with a team that’s built for your success?

Benefits That Drive Your Success Boyd Autobody offers comprehensive benefits as an industry leader, including:

• Competitive Pay

• Medical, Prescription Drug, Dental & Vision, effective after 1 month of employment

• RRSP with company match

• Annual Paid Vacation Time Off

• Career Growth Opportunities

• Ongoing Training

• A Professional Atmosphere, Great Working Conditions with Dynamic Leadership

• Voluntary Daily Pay option available

Job Description:

At Boyd Autobody & Glass, we have been providing quality workmanship on every collision repair for over 30 years. As part of The Boyd Group, we have numerous locations throughout Western and Central Canada. We provide the knowledge and equipment you need to excel on our team. We also invest in our employees, offering training sessions and assisting with certifications. If you’re looking for a new opportunity, we provide career growth, an excellent benefits plan, RRSP matching, and competitive compensation.

Job Summary

The Estimator’s primary responsibility and accountability is to provide an exceptional and successful customer experience while creating estimates, coordinating repair needs for customers including all communication, informing and updating customers and insurance companies throughout the repair process. The Estimator accurately assesses the damage of vehicles and documents needed repairs and parts replacement on the damage appraisal. The Estimator plays a pivotal role in the success of the customer’s experience by ensuring they are working in alignment with all team members in achieving the repair facility's KPIs.

Key Job Responsibilities

• Ensure ASE is updated efficiently and accurately with pertinent details from every customer interaction
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provides positive energy when greeting customers in person and on the phone
• Understanding of all required Insurance programs and procedures
• Participate in daily “production walks” with the Management Team, as required
• Support all team members when required
• Participate in monthly Health & Safety and staff meeting (if required)
• Attend training, information sessions and workshops recommended by Store Manager
• Maintain the Assured KPI’s by maximizing role performance (Sales/ GP/ NP/ CSI/ AR/ CT&TT)
• Uphold Boyd’s Core Values : Own it, Win as one, Look ahead
• Consistently demonstrates actions and behaviors supporting our “10 Promise”
• Creating estimates in Audatex and Mitchell estimating systems following the latest guidelines and OEM repair procedures

Minimum Education and/or Experience Required for the Job

• High School Diploma or equivalent
• Basic Computer Skills
• Compliance for DRP’s Minimum of 1-year experience

Required Knowledge, Skills, & Abilities

• Scheduling Tool: Progi Calendar, Google Calendars
• Management information Systems: ASE
• Rental Management: ASE
• Basic Knowledge: Mitchell, Audatex, Alldata, APU, Progi, Car-Part

Other Requirements Travel, physical requirements, etc.

Effectively work in a fast-paced environment, demonstrating multi-tasking ability while working under pressure

“Great Teams Don’t Happen by Accident”

#BAEST

Compensation Details

Compensation:

$60,000 - $75,000 per year

Compensation is commensurate with skill, education and experience.

Your Success is Our Priority

We believe in investing in our people. From day one, you'll join a professional atmosphere with great working conditions and dynamic leadership. You'll also have access to comprehensive benefits that support your well-being and financial goals, with medical, prescription drug, dental, and vision benefits effective after one month of employment. We're dedicated to providing ongoing training and clear paths for career advancement, ensuring you have the tools and opportunities to excel in the exciting and evolving collision repair industry.

Boyd Autobody & Glass is proud to be an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, and genetic information, creed, marital status, or any other consideration prohibited by law or by contract.

AI Disclosure Statement:At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.