Auomotive Service Advisor

Kaizen Automotive Group; Toronto; On-site; CAD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

Dental & health coverage

Company pension

Paid time off

Life & disability

Employee assistance

Vehicle discounts

Professional development

Company events

Job summary

Woodbine GM in Etobicoke, Ontario, is seeking a Service Advisor to act as the primary liaison between customers and the dealership’s Service Department. You will understand concerns, document needs, and coordinate with technicians for timely, OEM-aligned repairs.

The role requires strong customer service, clear communication, and the ability to thrive in a fast-paced automotive environment. Join a team backed by Kaizen Automotive Group and enjoy a comprehensive benefits package.

Qualifications

• Previous experience in automotive service or customer service; dealership experience preferred.
• Strong understanding of vehicle maintenance and repair terminology.
• Excellent communication, customer service, and relationship building skills.
• Ability to manage multiple tasks and deliver high-quality service in a fast-paced environment.
• Proficiency with dealership management systems (DMS) and OEM service platforms.

Responsibilities

• Greet customers promptly and professionally, clearly documenting service concerns and vehicle information.
• Prepare repair orders and service estimates in accordance with dealership and OEM guidelines.
• Communicate recommended services, pricing, and timelines with transparency and clarity.
• Coordinate with technicians to ensure accurate diagnosis, timely repairs, and proper documentation.
• Provide regular updates to customers and maintain communication throughout the service process.
• Review completed work, verify quality, and ensure customer satisfaction prior to vehicle delivery.
• Handle customer questions, concerns, and follow-up needs to support long-term relationships.
• Ensure compliance with warranty requirements, OEM repair procedures, and dealership policies.
• Maintain accurate records, reports, and documentation within the DMS and OEM systems.
• Support a clean, organized, and safety-focused service environment.
• All other duties as assigned by leadership.

Skills

Customer service

Communication

Relationship building

Multi-tasking

DMS familiarity

OEM service platforms

Education

Automotive or business related education/certification

Tools

DMS

OEM service platforms

Job description

Brand Statement

Rev Up Your Career at Woodbine GM in Etobicoke, Ontario!

Join a team where progress isn’t just a goal, it’s the culture we live and breathe. As part of a family-owned and operated automotive group, Woodbine GMembraces Kaizen —‘continuous improvement’— as the driving force behind how we operate. We are always evolving to deliver an exceptional experience for our customers, strengthen opportunities for our employees, and support the communities in which we work.

At Woodbine GM, you’ll step into a fast‑paced, forward‑thinking environment where your ideas matter, your growth is prioritized, and your work fuels a culture of excellence. If you're passionate, driven, and ready to accelerate your career, this is the place for you.

Start your engine - your next great opportunity begins here!

As part of the Kaizen Automotive Group, Woodbine GMis proud to be able to empower our associates with a supportive workplace and access to the benefits they need along their professional journey to feel happy, healthy and valued.Full‑Time employees enjoy a robust benefits package, including:

• Competitive Compensation
• Dental & Extended Health Coverage
• Company Pension
• Paid Time Off
• Life & Disability Insurance
• Employee & Family Assistance Programs
• Vehicle Purchase & Service Discounts
• Paid Professional Development
• Company‑Wide Appreciation Events
• And SO MUCH MORE!

Overview

Position Summary

The Service Advisor is the primary liaison between customers and the dealership’s Service Department. This roleis responsible forunderstanding customer concerns, accurately documenting service needs, and coordinating with technicians to ensuretimely,high-qualityrepairs aligned with OEM standards. The ideal candidate delivers strong customer service, communicates effectively, and thrives in a fast‑paced automotive environment.

Responsibilities and Qualifications

Key Responsibilities

• Greet customers promptly and professionally, clearly documenting service concerns and vehicle information.
• Prepare repair orders and service estimates in accordance with dealership and OEM guidelines.
• Communicate recommended services, pricing, and timelines with transparency and clarity.
• Coordinate with technicians to ensure accurate diagnosis, timely repairs, and proper documentation.
• Provide regular updates to customers and maintain communication throughout the service process.
• Review completed work, verify quality, and ensure customer satisfaction prior to vehicle delivery.
• Handle customer questions, concerns, and follow‑up needs to support long‑term relationships.
• Ensure compliance with warranty requirements, OEM repair procedures, and dealership policies.
• Maintain accurate records, reports, and documentation within the DMS and OEM systems.
• Support a clean, organized, andsafetyfocusedservice environment.
• All other duties as assigned by leadership.

Qualifications

• Previous experience in an automotive service or customer service role; dealership experience preferred.
• Strong understanding of vehicle maintenance and repair terminology.
• Excellent communication, customer service, and relationship building skills.
• Ability to manage multiple tasks and deliver high‑quality service in a fast‑paced environment.
• Proficiency with dealership management systems (DMS) and OEM service platforms.
• Strong organizational skills and high attention to detail.
• Valid driver’s license and clean driving record required.
• Automotive or business related education or certification is an asset.

INDCFO

Posted Salary Range

CAD $70,000.00 - CAD $90,000.00 /Yr.

Disclosures

Equal Employment Opportunity

We are an equal opportunity employer and are committed to providing a diverse, inclusive, and accessible workplace. Employment decisions are based on qualifications, merit, and business needs.

Accessibility & Accommodation Statement

We are committed to providing accommodations in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation at any stage of the recruitment or selection process, please let us know and we will work with you to find an accommodation by emailing [e-mail].

Privacy Notice

Personal information collected during the recruitment process will be used for hiring purposes and handled in accordance with applicable privacy legislation.

Artificial Intelligence Disclosure

We use artificial intelligence–enabled tools, including Predictive Index, as part of our recruitment process to assess role‑related suitability. The use of these tools does not replace human decision‑making. All hiring decisions are made by human representatives involved in the hiring process.