Automotive Parts Counter Advisor

Kaizen Automotive Group; Toronto; On-site; CAD 45,000 - 55,000; Full time

Benefits offered by this job

Competitive Compensation

Dental & Extended Health Coverage

Company Pension

Paid Time Off

Vehicle Purchase & Service Discounts

Paid Professional Development

Job summary

Woodbine GM in Etobicoke, Ontario is seeking a Parts Counter Advisor to support the dealership’s service department with timely OEM parts sourcing and accurate pricing for technicians.

You will identify parts, source from catalogs, and ensure parts deliveries keep repair orders moving while maintaining clear records and helping achieve service KPIs. This on-site role requires strong communication and attention to detail.

Qualifications

• Experience in automotive parts or back-counter operations preferred.
• Strong knowledge of OEM parts and parts catalogs.
• Ability to source parts accurately and maintain records.

Responsibilities

• Assist technicians with parts identification, pricing, and availability.
• Source OEM parts using electronic catalogs and VIN lookup tools.
• Process internal parts requests and ensure timely delivery.
• Maintain organized records of parts used on repair orders.
• Communicate effectively with service team about backorders and delays.
• Support inventory accuracy through stocking and cycle counts.
• Collaborate with parts and service managers to improve workflow.
• Provide excellent internal customer service to help KPIs.
• All other duties as assigned.

Skills

Parts identification

OEM parts

Communication skills

DMS proficiency

VIN lookup

Education

High school diploma

Automotive/technical training

Tools

Dealership Management System (DMS)

Electronic catalogs

VIN lookup tools

Job description

Brand Statement

Rev Up Your Career at Woodbine GM in Etobicoke, Ontario!

Join a team where progress isn’t just a goal, it’s the culture we live and breathe. As part of a family-owned and operated automotive group, Woodbine GMembraces Kaizen —‘continuous improvement’— as the driving force behind how we operate. We are always evolving to deliver an exceptional experience for our customers, strengthen opportunities for our employees, and support the communities in which we work.

At Woodbine GM, you’ll step into a fast‑paced, forward‑thinking environment where your ideas matter, your growth is prioritized, and your work fuels a culture of excellence. If you're passionate, driven, and ready to accelerate your career, this is the place for you.

Start your engine - your next great opportunity begins here!

As part of the Kaizen Automotive Group, Woodbine GMis proud to be able to empower our associates with a supportive workplace and access to the benefits they need along their professional journey to feel happy, healthy and valued.Full‑Time employees enjoy a robust benefits package, including:

• Competitive Compensation
• Dental & Extended Health Coverage
• Company Pension
• Paid Time Off
• Life & Disability Insurance
• Employee & Family Assistance Programs
• Vehicle Purchase & Service Discounts
• Paid Professional Development
• Company‑Wide Appreciation Events
• And SO MUCH MORE!

Overview

Position Summary

The Parts Counter Advisor, Back Counter supports the dealership’s service department by providing timely, accurate, and efficient parts support to technicians and internal staff. This role ensures the correct OEM parts are identified, sourced, and delivered to the shop to keep repair orders moving efficiently. The Back Counter Advisor plays a key role in maintaining workflow, minimizing technician downtime, and supporting overall service department productivity.

Responsibilities and Qualifications

Key Responsibilities

• Assist technicians and internal service staff with parts identification, pricing, and availability.
• Accurately source OEM parts using electronic catalog systems and VIN lookup tools.
• Process internal parts requests and ensure timely delivery of parts to the shop.
• Maintain organized records of parts used on repair orders and ensure proper billing.
• Communicate effectively with the service team regarding backorders, delays, or alternative solutions.
• Support inventory accuracy through stocking, bin management, and cycle counts.
• Help maintain a clean, safe, and organized parts department work area.
• Collaborate with the parts manager and service manager to support workflow and efficiency.
• Provide excellent internal customer service to help achieve service department KPIs.
• All other duties as assigned by leadership.

Qualifications

• Previous experience in automotive parts, dealership back counter operations, or technician support preferred.
• Strong understanding of automotive systems, OEM parts, and electronic parts catalog software.
• Excellent communication skills with the ability to support a fast‑paced service environment.
• Strong attention to detail and accuracy in parts sourcing and record keeping.
• Proficiency with dealership management systems (DMS) and basic computer applications.
• Valid driver’s license with a clean driving record is required.
• High school diploma or equivalent; automotive or technical training is an asset.

INDCFO

Posted Salary Range

CAD $45,000.00 - CAD $55,000.00 /Hr.

Disclosures

Equal Employment Opportunity

We are an equal opportunity employer and are committed to providing a diverse, inclusive, and accessible workplace. Employment decisions are based on qualifications, merit, and business needs.

Accessibility & Accommodation Statement

We are committed to providing accommodations in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation at any stage of the recruitment or selection process, please let us know and we will work with you to find an accommodation by emailing [e-mail].

Privacy Notice

Personal information collected during the recruitment process will be used for hiring purposes and handled in accordance with applicable privacy legislation.

Artificial Intelligence Disclosure

We use artificial intelligence–enabled tools, including Predictive Index, as part of our recruitment process to assess role-related suitability. The use of these tools does not replace human decision-making. All hiring decisions are made by human representatives involved in the hiring process.