Audio Visual Operator (Casual)

pillarnonprofit.ca; London; On-site; CAD 30,000 - 39,000; Full time

Job summary

London Public Library is seeking an Audio Visual Operator to provide high quality AV services for the Wolf Performance Hall and other library locations. You will set up equipment, operate live sound and lighting during events, and support rental programs while ensuring safety and security of gear.

The role requires a 2-year post-secondary program in AV, proven hands-on experience with Digico and Avolite systems, strong customer service, and availability for evenings/weekends.

Qualifications

• 2-year post-secondary program or two-year college equivalency with AV setup courses.
• Proven experience operating AV equipment and related computer hardware/software incl. Digico and Avolite.
• Ability to work independently and in a team.
• Evening and weekend availability; call-in readiness.
• Excellent customer service and strong listening/solutions skills.
• Good interpersonal skills and stakeholder relationship building.

Responsibilities

• Set up stage and equipment for events/programs per SOP and directions.
• Operate AV equipment during events, including live sound and lighting cues.
• Troubleshoot routine issues and perform minor repairs when possible.
• Report major problems and customer concerns to supervisor and coordinator.
• Act as technical contact and build positive relationships with clients.
• Provide on-site AV training/familiarization for customers as needed.
• Ensure gear is secured, stored, and stage/booth is clean after events.

Skills

Customer service

Interpersonal skills

Team collaboration

Independent working

Education

Two-year AV program or equivalent

Tools

Digico Sound Board

Avolite Lighting system

Job description

Department/Branch:Wolf Performance Hall, Central

Position Statement

Reporting to the Coordinator, Wolf Performance Hall & Space/Room Rental Services, the Audio Visual Operator is accountable for the provision of high quality audio visual services delivered in the Wolf Performance Hall and at other Library locations as required. This position sets up audio visual equipment/technology and provides audio visual services support during program delivery and rental events by operating audio visual equipment and related computer hardware while responding to customers’ needs. The Audio Visual Operator ensures that all audio visual services equipment is clean and secure. The position demonstrates leadership behaviours and actions consistent with London Public Library’s purpose statement, values and strategic goals.

Accountabilities

• Sets up stage and readies equipment in preparation for rental events / programs, including tables, chairs, props, podiums, cables, microphones, power, laptops, projects, overheads, speakers, lighting, cue recordings etc., using standard operating and safety procedures and / or direction provided by the Coordinator.
• Personally operates all audio visual services equipment during events / programs. Handles live sound mixing, lighting, programming band set-ups, plays and other events that require sound and lighting programming and cues.
• Ensures all audio visual equipment is functioning correctly and efficiently. Performs routine troubleshooting of equipment, including minor repairs when able.
• Reports major audio visual equipment/technology problems and customer comments / concerns and solutions to the full time Audio Visual Operator and Coordinator.
• Acts as the technical contact of events / programs and ensures strong, positive working relationships are built with customers (performers and patrons) to ensure their satisfaction with Library services.
• Provides just-in-time audio visual equipment training and familiarization, if required, for internal and external customers.
• Ensures strong, positive working relationships with clients, programmers, contracted security, volunteer ushers and staff involved in events.
• Ensures stage and booth are clean, organized, items returned to storage at end of each event / program and all audio visual services equipment is secured and stored when not in use.

Qualifications

• Successful completion of a 2-year post-secondary program or two-year community college equivalency with courses in audio visual equipment/technology set-up.
• Proven experience in the operation of audio visual equipment and related computer hardware and software, including but not limited to Digico Sound Board and System and Avolite Lighting system and programming.
• Demonstrated ability to work independently and in a team environment.
• Availability to work evening and weekend hours and respond to call-in requests to work.
• Excellent customer service skills and ability to listen and provide solutions to customer needs.
• Good interpersonal skills and ability to build positive relationships with key stakeholders.

This position works 100% on site to be able to support the needs of the London Public Library.

About
London Public Library is a place for everyone—a community anchor where people come to learn, create, connect, and discover. With 16 neighbourhood branches across the city, a dedication to outreach, and a wide range of online resources, we support Londoners at every age and stage of their lives. Our work is guided by our core values: Exceptional Customer Service and Anti-Racism and Anti-Oppression, supported by Strong Relationships, Digital Empowerment, Accountability and Responsibility, and Foundational Literacies.

Working for London Public Library means helping to strengthen your community and make a meaningful impact every day.

AI
London Public Library is not currently using Artificial Intelligence (AI) during any stage of the hiring process.

Accommodation:
London Public Library is committed to a fair, accessible, and barrier-free recruitment process. We follow the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) to ensure all applicants are supported. Please contact us at any time during the recruitment process and let us know what accessible supports you may need.

Application Process
London Public Library is an equal opportunity employer committed to equity, diversity, and inclusion. We welcome applications from all equity-denied groups, including Indigenous peoples, racialized communities, persons with disabilities, 2SLGBTQ+ people, and women.

All applicants must be legally entitled to work in Canada. Candidates who receive a conditional offer will need to provide a satisfactory Police Vulnerable Sector Check and/or Police Information Check at their expense.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.