Associate Solutions Engineer | Housing

Elise A.I. Technologies Corp.; Toronto; On-site; CAD 100,000 - 135,000; Full time

Benefits offered by this job

Equity in the company

Medical, Dental and Vision premiums %

Fully paid parental leave

Fitness & home services stipend

In-office environment with meals

Unlimited vacation and paid holidays

Job summary

EliseAI in Toronto, Canada, is seeking a Technical Solutions & Support specialist to troubleshoot client issues, configure client systems, and ensure a seamless experience across housing and healthcare workflows.

Ideal candidates have a CS degree, 1–3 years of experience, and familiarity with Zendesk/Salesforce. This role requires in-person work five days a week at our office, with a competitive CAD salary and equity.

Qualifications

• Bachelor's degree in CS or equivalent required.
• 1–3 years of experience in a similar role.
• Experience with support software/CRMs (Zendesk/Salesforce) is a plus.

Responsibilities

• Onboard clients and translate their preferences into our system settings.
• Integrate with client email, calendar, CRM, and property management systems.
• Understand clients’ businesses and how reported issues affect operations.
• Communicate issues clearly with clients, including reproduction steps and business impact.
• Provide empathetic, high-quality customer service and resolve issues.
• Prioritize tasks by issue impact on clients’ businesses.
• Advise clients on best practices for configuring and interacting with the AI Assistant.
• Investigate issues’ root cause using SQL, logs, and data sources.
• Write clear ticket summaries with reproduction steps and impact.
• Communicate bug fixes to clients and teammates after validation.

Skills

Communication skills

Analytical skills

Data-driven decisions

Customer facing

Education

Bachelor's degree in Computer Science or equivalent

Tools

Zendesk

Salesforce

Job description

About EliseAI

At EliseAI, we're improving the industries that matter most: housing and healthcare. Everyone needs a place to live and access to quality healthcare, yet both are often harder to secure than they should be.

By integrating AI agents deeply into existing workflows, we make them more efficient, reduce costs, and improve the experience for everyone.

• Housing: We simplify how renters tour apartments, sign leases, submit maintenance requests, and stay connected with their property team—bringing everything they need for their home into one place.
• Healthcare: We make it easy to schedule appointments, complete intake forms, and we help patients communicate with providers, so everyone can focus on health instead of paperwork.

With EliseAI, organizations reduce manual work, improve accessibility, and deliver a seamless experience across essential services. We recently raised a $350 million funding round at a $4 billion valuation led by Andreessen Horowitz (a16z) and Bessemer Venture Partners to accelerate this mission.

About The Role

EliseAI’s Technical Solutions & Support team are subject matter experts responsible for solving issues and answering questions for our customers. Our Solutions & Support team members possess in-depth system knowledge on our individual client configurations and systems and configuration data access. The team works with other internal teams to troubleshoot customer issues and ensure the best possible customer experience.

Key Responsibilities

• How we onboard clients and translate their preferences into our system’s settings
• How our integrations work with client email, calendar, CRM, and property management systems
• How our clients’ businesses work and how issues they report impact their operations

Provide Excellent, Customer-obsessed Support To Our Clients

• Quickly, clearly, and professionally communicate with clients to understand their issues, reproduction steps, and the business impact they’re causing
• Resolve issues by providing empathetic, over-the-top, extra-mile customer service
• Prioritize your time according to the issue's impact on our clients’ businesses
• Advise clients on best practices for configuring and interacting with their AI Assistant

Investigate And Document Bugs

• Investigate issues' root cause and impact using SQL queries, logs, and other data sources
• Write highly effective ticket summaries that provide clear descriptions of the issue, how to reproduce it, its business impact, and relevant documents that will help prioritize the issue and quickly solve it
• Communicate bug fixes to our clients, confirm the issue is solved, and share these updates with your team members

Requirements

• Bachelor's degree in Computer Science or equivalent field
• 1-3 years of experience in similar role or field
• Experience with support software and CRMs (e.g., Zendesk, Salesforce) is a plus
• Demonstrated technical proficiency such as a computer science degree, bootcamp certificate, or previous work experience
• Bias towards data-driven decision-making and analytical skills
• Strong written and verbal communication skills
• Experience in a customer-facing role is a plus
• Willingness to work in person at our office 5 days a week

Move at rocket speed, build something massive.

We’re scaling fast, solving real client problems with precision and ambition. Here, you own your impact; full autonomy, no micromanagement, no fluff. We hire the best, expect the best, and give you the masterclass of your career. It’s hard, it’s intense, and it’s the most rewarding work you’ll ever do. If you’re hungry, driven, and ready to build something massive, climb aboard.

Nice to haves include

• Computer Science degree, bootcamp certificate, or equivalent
• Experience building projects using low code / no code tools such as Retool
• Advanced knowledge of Google Sheets or Excel
• Familiarity with DataDog or other similar event-logging software
• Familiarity with Postman or other API testing tools
• Familiarity with Reporting tools such as Tableau
• Experience writing SQL queries

Why Join

Growth and impact. It’s not often that you can get in on the ground floor of a funded (unicorn!) startup that’s scaling so fast. That means that instead of following a playbook, you’ll be writing it. Every single day you will be challenged to identify how we can scale and execute on it. You’ll learn what works when you succeed and what doesn’t when you fail. Either way, the rest of the team will be here to support you.

Benefits

• Equity in the company
• Medical, Dental and Vision premiums covered at 100%
• Fully paid parental leave
• Fitness & home services stipend to cover part of your expenses so you can focus on what matters
• A collaborative in-office environment with an open floor plan, fully stocked kitchen, and all meals covered in the office
• Unlimited vacation and paid holidays

Job Compensation Range

The salary range for this role is $100,000 - $135,000 CAD. EliseAI offers a competitive total rewards package which includes base salary, equity, and a comprehensive benefits & perks package. Exact compensation is determined based on a number of factors, including experience, skill level, location, and qualifications which are assessed during the interview process. Additional details about total compensation and benefits will be provided by our Recruiting Team during the hiring process.

EliseAI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any kind without regard to race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state, or local law.

Employment with EliseAI is on an “at-will” basis, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice, subject to applicable law.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We will also consider qualified applicants in accordance with the Austin Fair Chance Hiring Ordinance.

If you need assistance or a reasonable accommodation during the application or recruiting process due to a disability, please contact us at [e-mail].