Associate Social Media Listener

ServiceTitan; New Brunswick; On-site; CAD 61,000 - 73,000; Full time

Job summary

A leading technology firm based in Canada, New Brunswick, is seeking a Social Media Manager. This position involves monitoring customer interactions through various social channels, providing timely assistance, and capturing data on customer sentiment. The ideal candidate will have at least 2 years of experience in social media management and community management, along with excellent communication skills. This role offers competitive compensation, flexible time off, and comprehensive health benefits.

Benefits

Competitive salary

Flexible time off

Comprehensive health benefits

Career advancement opportunities

Qualifications

• Minimum 2 years of experience with social media management or Facebook groups.
• Minimum 2 years of experience in community management or customer support.
• Excellent written communication skills with a friendly and professional tone.
• Detail-oriented with the ability to multitask across multiple channels.
• Reliable access to high-speed internet.

Responsibilities

• Monitor and respond to brand mentions and customer inquiries on social media.
• Provide insights on customer sentiment and assist with product needs.
• Capture data on customer sentiment for reporting and escalation.
• Collaborate with stakeholders to resolve customer issues promptly.

Skills

Social media management

Community management

Customer support

Written communication

Multitasking

Tools

Salesforce

CRM systems

Job description

Employer Industry

Software and Technology Services

Why Consider This Opportunity

• Salary up to $72,700 CAD
• Opportunity for career advancement and growth within the organization
• Flexible time off with ample learning and development opportunities
• Comprehensive health and wellness benefits, including company-paid medical, dental, and vision
• Support for various life stages, including parental leave and adoption reimbursement
• Recognition programs, including Bonusly and peer-nominated awards

What to Expect (Job Responsibilities)

• Monitor, escalate, and respond to brand mentions, comments, and conversations across social media channels
• Provide timely responses to customer questions and surface insights about customer sentiment
• Assist customers with product and service needs via social channels and communities
• Capture and track data on customer sentiment for reporting and escalations
• Collaborate with stakeholders to address customer issues in a timely manner

What Is Required (Qualifications)

• 2 years of experience with social media management and/or Facebook groups
• 2 years of experience in community management and/or customer support
• Excellent written communication skills with a friendly and professional tone
• Detail-oriented with the ability to multitask across multiple channels
• Reliable and secure access to high-speed internet

How to Stand Out (Preferred Qualifications)

• Familiarity with Salesforce or CRM systems
• Experience in the B2B or SaaS industry

#SoftwareIndustry #SocialMediaManagement #CustomerSupport #CareerGrowth #HealthBenefits

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