Associate, Sales & Customer Service

Intact Financial Corporation; San Juan de Terranova; On-site; CAD 47,000 - 58,000; Full time

Benefits offered by this job

Hybrid work model

Additional vacation days (up to 5)

Telemedicine & Wellness benefits

Employee Share Purchase Plan (ESPP)

Pension plan with guaranteed lifetime/

Job summary

Intact Financial Corporation in St. John's, NL is seeking an Associate, Sales and Customer Service to join our growing team. You will help protect clients’ valuable assets by advising on insurance options and answering product questions.

With 1+ year in sales or customer service, you’ll analyze needs, promote solutions, and work with our brokerage network. Bilingual French and English is a strong asset; we offer a hybrid schedule, training period, and a 35-hour workweek starting January 15, 2027.

Qualifications

• Minimum 1 year of experience in sales and customer service.
• Strong communication and negotiation skills.
• Bilingual French and English is a strong asset.
• Proficiency with computers and multitasking.

Responsibilities

• Provide protection for clients by advising on insurance options.
• Analyze customer needs and promote appropriate products and services.
• Guide auto and home customers on insurance solutions.
• Collaborate with brokerage network on new initiatives.

Skills

Sales & customer service

Team player

Communication

Negotiation

Advisory skills

Bilingual (French & English)

Computer skills

Tools

Computer skills

Job description

Pay at Intact is about much more than just salary.

• Flexible work arrangements and a hybrid work model
• Possibility to purchase up to 5 extra days off per year
• Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
• Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)

Salary range (but not limited to):

47,100 - 57,500

Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance):

5%

As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) - with Intact matching 50% of your net shares.

Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About the role

We’re looking for an Associate, Sales and Customer Service to join our growing team! This opportunity will be in our St. John's, NL office location and the start date for this position will be on January 15, 2027.

Work Schedule

• 35 hours per week, following training employees may be required to work either a 35- or 40-hour work week based on business needs
• Monday to Saturday - working five 8-hour shifts and a 1-hour break
• The work schedule will include all Saturdays for the first year. After 12 months, you’ll have the opportunity to transition to a Saturday rotation
• During the first year, working on Statutory Holidays is required, and you’ll be compensated according to labor standards.
• During the training phase, you may be asked to come into the office up to 4 days a week. After the successful completion of training, we offer a hybrid work model that provides the balance between working from home and enjoying meaningful in-person interactions.

What you'll do here:

• Play a key role in providing the best possible protection for our clients' most valuable assets by advising them to make informed choices and answering their product questions.
• Analyze customer needs, promote products and services and suggest choices and innovative solutions.
• Guide auto and home customers on insurance solutions.
• Contribute to the development and support of new initiatives by working closely with the brokerage network.

What you bring to the table:

• At least 1 year of experience in a Sales and Customer Service role
• Team player
• Dynamic and customer-driven
• Developed advisory skills
• Great communication and negotiation skills
• Excellent computer skills and can juggle between different computer at the same time
• Bilingual (French and English) is a strong asset
• No Canadian work experience required however must be eligible to work in Canada.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.