Associate, Sales & Customer Service

intactfc; San Juan de Terranova; Hybrid; CAD 47,000 - 58,000; Full time

Benefits offered by this job

Hybrid work model

Employee share plan (ESPP)

Annual bonus target

Job summary

Intact is hiring an Associate, Sales and Customer Service in St. John''s, NL. The role involves advising clients on insurance products, answering questions, and promoting suitable solutions within a hybrid schedule.

Training begins with 35 hours weekly and may extend to 40 hours, with Saturdays in the first year and a transition to a Saturday rotation after 12 months. January 15, 2027 start date. The position offers a hybrid model, strong benefits, annual bonus targets, and a pension plan, with

Qualifications

• 1+ year of experience in Sales and Customer Service.
• Great communication and negotiation skills.
• Team player with a customer-driven attitude.
• Bilingual French and English is a strong asset.

Responsibilities

• Provide protection guidance to clients and answer product questions.
• Analyze customer needs and promote products/services.
• Guide auto and home insurance solutions for clients.
• Collaborate with brokerage network on new initiatives.

Skills

Sales mindset

Customer service

Bilingual (French & English)

Communication skills

Tools

CRM software

Job description

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact's commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

Pay at Intact is about much more than just salary.

Benefits

• Flexible work arrangements and a hybrid work model
• Possibility to purchase up to 5 extra days off per year
• Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
• Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)
• Salary range (but not limited to):
• 47,100 - 57,500
• Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance):
• 5%
• As part of our commitment to Win As A Team , we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) - with Intact matching 50% of your net shares.
• Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.
• Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About the role

We're looking for an Associate, Sales and Customer Service to join our growing team! This opportunity will be in our St. John's, NL office location and the start date for this position will be on January 15, 2027.

Work Schedule

• 35 hours per week, following training employees may be required to work either a 35- or 40-hour work week based on business needs
• Monday to Saturday - working five 8-hour shifts and a 1-hour break
• The work schedule will include all Saturdays for the first year. After 12 months, you'll have the opportunity to transition to a Saturday rotation
• During the first year, working on Statutory Holidays is required, and you'll be compensated according to labor standards.
• During the training phase, you may be asked to come into the office up to 4 days a week. After the successful completion of training, we offer a hybrid work model that provides the balance between working from home and enjoying meaningful in-person interactions.

What you'll do here:

• Play a key role in providing the best possible protection for our clients' most valuable assets by advising them to make informed choices and answering their product questions.
• Analyze customer needs, promote products and services and suggest choices and innovative solutions.
• Guide auto and home customers on insurance solutions.
• Contribute to the development and support of new initiatives by working closely with the brokerage network.

What you bring to the table:

• At least 1 year of experience in a Sales and Customer Service role
• Team player
• Dynamic and customer-driven
• Developed advisory skills
• Great communication and negotiation skills
• Excellent computer skills and can juggle between different computer at the same time
• Bilingual (French and English) is a strong asset
• No Canadian work experience required however must be eligible to work in Canada.

#LI-Hybrid

Il s'agit d'un nouveau rôle au sein de notre équipe en pleine croissance | This role is a new member of our growing team.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact's commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please le