Associate Product Owner, Travel

Manulife; Toronto; Hybrid; CAD 59,000 - 99,000; Full time

Job summary

Manulife is seeking an Associate Product Owner in a hybrid role based in Waterloo, Ontario. The position focuses on delivering travel solutions through business analysis, process documentation, and system configuration within an agile environment.

You will work with business and technology stakeholders to gather requirements, define future state processes, and support testing and deployment of changes while ensuring data integrity and governance.

Qualifications

• Experience in business analysis, data analysis, or insurance/travel operations.
• Strong analytical and problem-solving skills with the ability to interpret complex data.
• Experience documenting business requirements, process maps, and workflow diagrams within Agile.

Responsibilities

• Analyze and interpret data sets to support business decisions and initiatives.
• Gather, document, and validate business requirements for projects and enhancements.
• Develop current and future state documentation and process maps.
• Support delivery and IT teams during the Agile project lifecycle.
• Coordinate testing and validate system functionality prior to deployment.
• Provide analytical support for reporting, audits, and business reviews.

Skills

Business analysis

Data analysis

Agile delivery

Stakeholder management

Testing

Jira

Confluence

Excel

Tools

Jira

Confluence

Job description

It’s an exciting time in Affinity Travel. We are transforming how we deliver for our customers and partners and creating the foundation for our next chapter of growth. With an ambitious vision for the future, we are investing in our products, capabilities and technology to enable a unified, end‑to‑end Travel ecosystem powered by modern digital capabilities to deliver scalable growth and superior customer experiences.

As part of this growth we’re expanding our Delivery team, bringing together the talent and capabilities we need to support our growth ambitions for 2027 and beyond. The Associate Product Owner is an exciting opportunity to contribute to the delivery and enhancement of travel solutions that support evolving business needs and growth ambitions.

This role works closely with business and technology stakeholders to create business requirements, document current and future state processes, support system changes, and ensure successful implementation of travel solutions and enhancements. This role also offers hands‑on exposure across both business and technology, providing an opportunity to build your skills while contributing to meaningful initiatives.

Position Responsibilities:

Business Analysis & Process Improvement

• Analyze and interpret data sets to support business decisions, operational improvements, and strategic travel initiatives.

• Gather, document, and validate business requirements for projects and operational enhancements.

• Develop and maintain current state and future state documentation.

• Create process maps and workflow diagrams to identify efficiencies, gaps, and improvement opportunities.

• Support the delivery and IT teams by providing business analysis expertise throughout the agile project lifecycle.

System Administration & Configuration

• Maintain and update administrative tables and configuration settings within TripX.

• Ensure sellers, partners, and vendors are accurately configured and maintained within travel systems.

• Support data integrity and system governance activities related to partner and seller management.

• Collaborate with technology teams to troubleshoot configuration issues and implement system enhancements.

Testing & Quality Assurance

• Identify business use cases and test scenarios for system changes and project implementations.

• Plan, coordinate, and execute complex testing activities that require cross-functional business participation.

• Validate system functionality and ensure business requirements are met prior to deployment.

• Document test results, defects, and recommended resolutions.

Stakeholder Support

• Coordinate and support annual tax-related activities and compliance requirements.

• Assist with ongoing operational processes and system maintenance activities.

• Provide analytical support for reporting, audits, and business reviews.

• Work collaboratively with internal stakeholders to resolve issues and support continuous improvement initiatives.

Required Qualifications:

• Experience in business analysis, data analysis, or insurance/travel operations.

• Strong analytical and problem‑solving skills with the ability to interpret complex data.

• Experience documenting business requirements, process maps, and workflow diagrams, especially within the Agile delivery framework.

• Knowledge of testing methodologies, use case development, and quality assurance practices.

• Experience working with customer management systems.

• Strong communication and stakeholder management skills.

• Proficiency with Microsoft Office applications, particularly Excel.

• Ability to manage multiple priorities and work effectively in a fast‑paced environment.

• Nice to have: Proficiency with Agile software e.g. JIRA, Confluence.

Preferred Qualifications:

• Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.Analytical Thinking

• Business Process Improvement

• Requirements Gathering

• Testing & Quality Assurance

• Data Management

• Stakeholder Collaboration

• Attention to Detail

• Problem Solving

• Communication & Documentation

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

Acerca de Manulife y John Hancock

Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com .

Manulife es un empleador que ofrece igualdad de oportunidades

En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.

Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a [e-mail] .

Referenced Salary Location

Waterloo, Ontario

Modalidades de Trabajo

Híbrido

Salary range is expected to be between

$59,100.00 CAD - $98,500.00 CAD

Los empleados también tienen la oportunidad de participar en programas de incentivos y recibir una compensación vinculada al rendimiento empresarial e individual. El salario real variará según las condiciones del mercado local, la geografía y factores relacionados con el puesto como conocimientos, habilidades, requerimientos, experiencia y educación/formación. Si solicitas este puesto fuera de tu ubicación principal, por favor escríbenos a [e-mail] para conocer el rango salarial correspondiente a tu ubicación.

Manulife ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar. También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera. Nuestro generoso programa de tiempo libre remunerado en Canadá incluye feriados, vacaciones, días personales y días por enfermedad, y ofrecemos la gama completa de ausencia laboral reglamentaria. Si se está postulando para este puesto en los EE. UU., póngase en contacto con [e-mail] para obtener más información sobre las disposiciones relativas al tiempo libre remunerado específicas de EE. UU.

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