Associate Product Manager, Ecosystem Integrations

Manulife; Toronto; Hybrid; CAD 74,000 - 123,000; Full time

Benefits offered by this job

Comprehensive benefits

Pension plan

Global share ownership plan

Job summary

Manulife is seeking an Associate Product Manager for Ecosystem Integrations to guide the strategy and delivery of SSO and third‑party care vendor integrations within the Get Care and Member Experience program. You will work with product, engineering, architecture, security, and external partners to ensure secure, scalable connectors and identity federation like SAML 2.0 and OIDC.

The role emphasizes end‑to‑end delivery, requirement translation into actionable stories, and collaboration across

Qualifications

• 5+ years of Digital Product Management experience, including identity or SSO integration.
• 2–4 years in digital product management, technology delivery, platform integrations, or related roles.
• Experience with SSO, APIs, identity, or third‑party integrations is an asset.
• Ability to convert ambiguous needs into structured requirements and manage product lifecycle.

Responsibilities

• Delivery of end-to-end ecosystem integrations, including discovery, build, testing, launch and post-launch stabilization.
• Translate needs into requirements, user stories, acceptance criteria, and journey maps; collaborate with Design, Engineering, Architecture and Security teams.
• Develop and manage roadmaps, backlogs, and delivery plans; ensure cross‑functional alignment and ownership.

Skills

Digital Product Management

SSO Integration

Identity / API knowledge

Cross-functional collaboration

Problem solving

Education

University degree or equivalent experience in business, technology, engineering, design, or quantitative field

Job description

Associate Product Manager, Ecosystem Integrations

The Associate Product Manager, Ecosystem Integrations supports the strategy and delivery of the connections that enable our Get Care and broader Member Experience strategy. The role works across Product, Engineering, Architecture, Security, Operations, and external partners to deliver consistent, secure, and scalable customer Single Sign-On (SSO) and third-party care vendor integrations.

Position Responsibilities

Individual Responsibilities

1. Ecosystem Integration Delivery Support end-to-end delivery of customer SSO and third-party care partner integrations, from discovery and requirements through build, testing, launch, and post-launch stabilization. Coordinate internal and external teams while managing timelines, dependencies, risks, decisions, data exchange, and issue resolution.

2. Product Discovery & Requirements Translate member, customer, partner, and business needs into clear product requirements, user stories, acceptance criteria, process flows, and journey maps. Partner with Design, Engineering, Architecture, Security, and CIAM teams to define and validate solutions, including SSO and identity federation requirements such as SAML 2.0 and OIDC.

Shared Responsibilities

1. Roadmap, Backlog & Prioritization Co-manage the ecosystem integration roadmap, backlog, and delivery plan across multiple workstreams. Prioritize opportunities based on member value, strategic alignment, delivery effort, risk, and reuse while supporting clear ownership and cross-functional alignment.

2. Integration Standards, Launch Readiness & Performance Contribute to reusable integration patterns for customer onboarding, vendor connectivity, data exchange, monitoring, and operational support. Coordinate cross-functional launch readiness and monitor adoption, authentication success, reliability, defects, support volume, and member experience to identify opportunities for improvement.

Required Qualifications:

• Experience:Minimum of five years' experience in Digital Product Management, encompassing identity or SSO integration expertise.
• Experience: Two to four years of relevant experience in digital product management, business analysis, technology delivery, platform integrations, or a related role. Experience supporting SSO, APIs, identity, or third-party integrations is an asset.
• Education: University degree or equivalent experience in business, technology, engineering, design, or a quantitative field.
• Product Execution: Demonstrated ability to convert ambiguous needs into structured requirements, prioritize work, and support delivery across the product lifecycle.
• Technical Fluency: Ability to understand and communicate integration concepts, including APIs, data flows, authentication, SAML 2.0, OIDC, identity providers, environments, testing, and production support.
• Cross-functional Collaboration: Ability to build effective working relationships with business stakeholders, technical teams, control functions, operations teams, and external partners.
• Structured Problem Solving: Ability to break down complex problems, identify dependencies and risks, evaluate options, and recommend practical next steps.
• Ownership and Accountability: Proactive follow-through, attention to detail, and accountability for outcomes, decisions, and commitments.
• Communication: Strong written and verbal communication skills, with the ability to prepare concise product documentation and stakeholder updates.
• Learning Agility: Curiosity and willingness to build deeper expertise in digital health, member experience, identity, platform integration, and partner ecosystems.
• Bilingualism (English and French) is a strong asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.

When you join our team

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

Referenced Salary Location

Toronto, Ontario

Working Arrangement

ハイブリッド勤務

Salary range is expected to be between

$73,725.00 CAD - $122,875.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [e-mail] for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [e-mail] for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

マニュライフとジョン・ハンコックについて

マニュライフ・ファイナンシャル・コーポレーションは、「あなたの未来に、わかりやすさを」を提供する、国際的な大手金融サービスプロバイダーです。当社について詳しくは、 https://www.manulife.co.jp/ lをご覧ください。

マニュライフは機会均等を是とする雇用主です

マニュライフ/ジョン・ハンコックでは、多様性を受け入れます。私たちは、サービス提供先であるお客さまと同様に、多様な人材を引きつけ、育成し、定着させ、文化や個人の力を受け入れる包括的な職場環境を促進するよう努めています。当社は公正な採用、定着、昇進、報酬に努めています。当社のすべての慣行およびプログラムは、人種、祖先、出身地、肌の色、民族的出自、市民権、宗教または宗教的信念、信条、性別（妊娠および妊娠関連の状態を含む）、性的指向、遺伝的特徴、退役軍人としての地位、性自認、性に関する表明、年齢、婚姻状況、家族状況、障害、または適用法で保護されるその他の要因に対する一切の差別を行うことなく管理されます。

雇用への平等なアクセスを提供するために、障壁を取り除くことが当社の優先事項です。人事担当者は、応募者が応募プロセス中に合理的配慮を要求する場合に協力します。配慮要求のプロセス中に共有されるすべての情報は、適用される法律およびマニュライフ/ジョン・ハンコックのポリシーに準拠した方法で保存および使用されます。申請プロセスにおいて合理的配慮を要求するには、 [e-mail] までご連絡をお願いします。

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We believe that embracing inclusion is the key to creating a stronger, more resilient organization. It's not just a value - it's a strategic advantage that sets us apart.