Associate, Order Fulfillment

Holt Renfrew; Toronto; On-site; CAD 24,000 - 33,000; Full time

Benefits offered by this job

Employee discount

Health & dental benefits

Pension

Tuition assistance

Learning & development

Job summary

Holt Renfrew in Toronto seeks an Associate, Order Fulfillment to deliver timely and accurate order processing, from pick to packing, ensuring a smooth luxury shopping experience.

You will work with POS and SAP systems, maintain high accuracy, and support returns and shipping while providing excellent service. This role offers competitive compensation, benefits, and employee discounts.

Qualifications

• High school diploma required.
• Very detail oriented with strong organizational skills.
• Proficient with computers and systems (POS, IP, CTS, SAP, etc).
• Highly service-oriented with excellent follow-up abilities.

Responsibilities

• Produce order pick lists multiple times per day.
• Ensure hold orders are executed within 24 hours of receipt.
• Input shipping confirmations into databases promptly.
• Organize picking routes based on volume and express orders.
• Process and update orders in proper systems.
• Package and prepare orders for shipping; inspect for quality.
• Track returns and ensure policy compliance.
• Resolve issues and support privacy/compliance measures.

Skills

POS systems

SAP

CTS

Computer literacy

Education

High school diploma

Job description

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day.

A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development.

Associate, Order Fulfillment

The Associate, Order Fulfillment defines the luxury lifestyle shopping experience through building lasting relationships with our people, customers and partners by providingtimely and accurate fulfillment of customer orders that directly impact sales and our the customer experience.

Specific responsibilities

• Producing order pick lists, multiple times per day as required
• Ensuring hold orders are executed within 24 hours of receipt
• Inputting shipping confirmations into the database in a timely manner
• Organizing picking route based on volume and customer express orders
• Processing and updating of all orders on proper systems
• Packaging and preparing orders for shipping
• Ensuring all client orders are fully inspected prior to packing and shipping
• Footwear items are checked for mismates
• Product checked for quality, newness, and damages
• Label orders are correct for their proper destination
• Following up on order notifications on the portal and Apps
• Picking, shipping, and confirming all orders in a timely manner
• Processing of customer returns that are shipped back to stores
• Tracking, monitoring and logging all store returns
• Confirm all return dates fall within the policy window
• Examine merchandise to ensure it is in resalable condition
• Processing of refunds to finalize the process
• Returning the resalable merchandise to the appropriate department
• Resolve complianceissues in a timely manner
• Other duties and tasks as assigned
• Track, record system report management
• Order andreplenish
• Wrap & Pack supplies as required based on volume
• Ensure compliance with privacy policies, regulations, and cyber security measures.

The ideal candidate

• High school diploma
• Very detailed oriented
• Proficient with computers and systems (POS, IP , CTS , SAP, etc)
• Highly service-oriented with exceptional organizational and follow up skills

The measures of success

• Meet specific standards for fill rates and order processing timelines
• High degree of accuracy required
• Exceed customer expectations (CVS)
• Contribution to financial objectives
• Individual objectives linked to the achievement of department goals
• Feedback from internal and external clients

Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger.

If you are contacted for a job opportunity and require accommodation, please email [e-mail] and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.

Hiring Range / Échelle salariale à l’embauche

$17.60 - $24.00 / 17,60$ - 24,00$ (per hour / de l’heure) Final compensation for this position will be determined based on the candidate's unique skills, expertise, individual qualifications, and assessed contributions to the role following the completion of the interview process. The range stated is the starting range for this position. Offers may vary with experience, qualifications, performance, and local market conditions. We strive to offer competitive compensation that aligns with a candidate's contributions to our team, along with a comprehensive benefits package, enticing perks, pension matching, incentives, and our coveted employee discount. / La rémunération finale pour ce poste sera déterminée sur la base des compétences uniques du candidat, de son expertise, de ses qualifications individuelles et de l'évaluation de sa contribution au poste à l'issue de la procédure d'entrevue. La fourchette indiquée est la fourchette de départ pour ce poste. Les offres peuvent varier en fonction de l’expérience, des qualifications, du rendement et des conditions du marché local. Nous nous efforçons d'offrir une rémunération compétitive qui corresponde à la contribution du candidat à notre équipe, ainsi qu'un ensemble complet de garanties, d'avantages attrayants, de cotisations de retraite assorties par l'employeur, de primes d'encouragement et notre très convoitée remise d'employé.

We are Canada’s FASHION and LIFESTYLE retailer, providing a strong trusted voice in the global fashion world on behalf of Canadian customers. We are the curators of EXTRAORDINARY products that INSPIRE our customers and are respectful of both people and planet. We provide personal service and experiences to empower our customers and colleagues to find the truest expression of themselves and create JOY in doing so. We are committed to creating and inspiring a more SUSTAINABLE future for all. We aim to IGNITE the possibility of POSITIVE CHANGE. No other brand has this combination of traits, and they give us our strong point of view and set us apart.

Magenta Own and elevate Magenta so that it is synonymous with the brand.

Canadian Be proud and make Canadians proud of who we are by representing a modern Canada, its values, its people, and its ethos on the global retail stage.

Sustainability Be a leader in sustainability and ignite the possibility of positive change in others.

Build loyalty by being known as a trusted brand that cares for its customers, colleagues, communities, as well as the planet.

Personal Service Deliver the highest quality of service, not just to our most valuable customers, but to all guests of Holts.

Our reach may be global, but our Values remain proudly Canadian. They are meaningful to us and guide how we work together and interact with our communities.

Warmth Be open, welcoming, and respectful to others.

Unity We are one team, one community, sharing one planet.

Passion Passion is what drives us to be curious and think creatively.

Excellence We constantly encourage ourselves to be better.