Assistant Manager, Sales Beauty

Holt Renfrew; Vancouver; On-site; CAD 52,000 - 68,000; Full time

Benefits offered by this job

Employee discount

Pension

Health & dental benefits

Tuition assistance

Learning & development

Job summary

Holt Renfrew is seeking an Assistant Manager, Sales to support the Manager, Sales by supervising associates and driving luxury service standards on the selling floor.

The ideal candidate has 1–3 years of supervisory experience, a track record of meeting sales targets, and strong communication skills. Retail luxury experience and MS Office proficiency are preferred. Equal opportunity employer with a comprehensive benefits package.

Qualifications

• 1-3 years supervisory experience with accountability for sales and service.
• Proven track record of exceeding sales and profit targets.
• Retail selling experience in a luxury environment preferred.
• Confident and effective communication (written & verbal) and interpersonal skills.

Responsibilities

• Provide sales floor supervision by spending the majority of the time on the selling floor.
• Coach and train associates to maintain luxury standards and achieve customer service targets.
• Resolves customer issues and/or complaints and keeps manager informed.
• Make recommendations on changes and/or solutions to enhance customer sales and service standards.
• Actively participate as a training facilitator for sales and service programs and other company training programs as required.
• Assist in the launch and maintenance of selling tools and sales and service programs.
• Assists associates in developing, maintaining and growing an active store client base and strong customer relationships.
• Participates in the recruitment and selection of associates.
• Assigns work and assignments to associates as required.

Skills

Supervisory experience

Luxury retail

Customer service

Microsoft Office

Tools

Microsoft Office

Job description

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day. A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development.

The Assistant Manager, Sales supports the Manager, Sales by providing day to day supervision and guidance to associates in an effort to achieve the highest standards of luxury sales and service.

Specific responsibilities include (but are not limited to) the following:

• Provide sales floor supervision by spending the majority of the time on the selling floor
• Coach and train associates to maintain luxury standards and achieve customer service targets
• Resolves customer issues and/or complaints and keeps manager informed
• Make recommendations on changes and/or solutions to enhance customer sales and service standards
• Actively participate as a training facilitator for sales and service programs and other company training programs as required
• Assist in the launch and maintenance of selling tools and sales and service programs
• Assists associates in developing, maintaining and growing an active store client base and strong customer relationships
• Participates in the recruitment and selection of associates
• Assigns work and assignments to associates as required
• Provide feedback to Manager, Sales on inventory performance, merchandising presentation standards, customer trends and issues
• Provides input into associate performance assessments and appraisals, performance improvement plans
• Assists in organizing and conducting regular department team meetings and helps keep the team informed on upcoming sales and service initiatives
• Maintain high standards of merchandise presentation at all times
• Maintain day to day operational awareness of leased businesses within area to ensure seamless customer service, elevating issues to Manager as required
• Model leadership behaviours that promote a culture of open communication, employee development and trust
• Maintain all Health & Safety practices to code
• Perform other duties as assigned
• Ensure compliance with privacy policies, regulations, and cyber security measures

The ideal candidate:

• 1-3 years supervisory experience with accountability for sales and service
• Proven track record of exceeding sales and profit targets
• Is adaptable and comfortable with change
• Retail selling experience in a luxury environment preferred
• Confident and effective communication (written & verbal) and interpersonal skills
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Entrepreneurial spirit

The measures of success:

• Contribution to financial objectives
• Individual objectives linked to the achievement of department goals
• Feedback from internal and external clients

Directeur(trice) Adjoint(e), Ventes

Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email [e-mail] and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.

Hiring Range / Échelle salariale à l’embauche : $52,000.00 - $68,000.00 / 52.000,00$ - 68.000,00$ (per year / par an) Final compensation for this position will be determined based on the candidate's unique skills, expertise, individual qualifications, and assessed contributions to the role following the completion of the interview process. The range stated is the starting range for this position. Offers may vary with experience, qualifications, performance, and local market conditions. We strive to offer competitive compensation that aligns with a candidate's contributions to our team, along with a comprehensive benefits package, enticing perks, pension matching, incentives, and our coveted employee discount. / La rémunération finale pour ce poste sera déterminée sur la base des compétences uniques du candidat, de son expertise, de ses qualifications individuelles et de l'évaluation de sa contribution au poste à l'issue de la procédure d'entrevue. La fourchette indiquée est la fourchette de départ pour ce poste. Les offres peuvent varier en fonction de l’expérience, des qualifications, du rendement et des conditions du marché local. Nous nous efforçons d'offrir une rémunération compétitive qui corresponde à la contribution du candidat à notre équipe, ainsi qu'un ensemble complet de garanties, d'avantages attrayants, de cotisations de retraite assorties par l'employeur, de primes d'encouragement et notre très convoitée remise d'employé.

We are Canada’s FASHION and LIFESTYLE retailer, providing a strong trusted voice in the global fashion world on behalf of Canadian customers. We are the curators of EXTRAORDINARY products that INSPIRE our customers and are respectful of both people and planet. We provide personal service and experiences to empower our customers and colleagues to find the truest expression of themselves and create JOY in doing so. We are committed to creating and inspiring a more SUSTAINABLE future for all. We aim to IGNITE the possibility of POSITIVE CHANGE. No other brand has this combination of traits, and they give us our strong point of view and set us apart. Magenta Own and elevate Magenta so that it is synonymous with the brand. Canadian Be proud and make Canadians proud of who we are by representing a modern Canada, its values, its people, and its ethos on the global retail stage. Sustainability Be a leader in sustainability and ignite the possibility of positive change in others. Build loyalty by being known as a trusted brand that cares for its customers, colleagues, communities, as well as the planet. Personal Service Deliver the highest quality of service, not just to our most valuable customers, but to all guests of Holts. Our reach may be global, but our Values remain proudly Canadian. They are meaningful to us and guide how we work together and interact with our communities. Warmth Be open, welcoming, and respectful to others. Unity We are one team, one community, sharing one planet. Passion Passion is what drives us to be curious and think creatively. Excellence We constantly encourage ourselves to be better.