Associate, Order Fulfillment

Brobston Group LLC; Montreal (administrative region); On-site; CAD 42,000 - 54,000; Full time

Job summary

Brobston Group LLC seeks an Associate, Order Fulfillment to efficiently process client transfers and online orders, maintaining accuracy and privacy protocols. You will pick, pack, ship, and manage returns while coordinating with store teams and cross-functional partners to meet service standards.

The role requires attention to detail, strong organizational skills, and fluency in English and French, with experience in order management tools.<\/p>

Qualifications

• Must have strong attention to detail and high accuracy in order processing.
• Experience with order management systems (POS, VTC, SAP or similar).
• Fluent in English and French (written and spoken).

Responsibilities

• Process client transfer (VTC) and online orders, produce pick lists, and execute holds within 24 hours.
• Organize pick routes, enter shipping confirmations, and prepare/pack orders for shipment.
• Inspect merchandise for quality, correct labeling, and ensure items are paired correctly before shipping.
• Receive, store and securely handle incoming merchandise; manage and document returns to store.
• Update and maintain order systems and reports; prioritize and activate orders by time sensitivity.
• Order and replenish packing supplies based on volume and maintain filing systems.
• Collaborate with cross-functional teams to resolve compliance issues and improve order accuracy.

Skills

Attention to detail

Order processing

Customer service

Bilingual English/French

Education

High school diploma or equivalent

Tools

POS

VTC

SAP

Job description

Summary

The Associate, Order Fulfillment is responsible for accurately and efficiently processing client transfer and online orders to support a luxury retail shopping experience. This role includes pick, pack, ship and return processing while collaborating with store and cross-functional teams to meet service and accuracy standards. The Associate maintains order systems, reports and compliance with privacy and security protocols.

Responsibilities

• Process client transfer (VTC) and online orders, produce pick lists, and execute holds within 24 hours.
• Organize pick routes, enter shipping confirmations, and prepare/pack orders for shipment.
• Inspect merchandise for quality, correct labelling, and ensure shoes and items are paired correctly before shipping.
• Receive, store and securely handle incoming merchandise; manage and document returns to store.
• Update and maintain order systems and reports; prioritize and activate orders by time sensitivity.
• Order and replenish packing supplies based on volume and maintain filing systems.
• Collaborate with cross-functional teams to resolve compliance issues and improve order accuracy.

Requirements

• High school diploma or equivalent.
• Strong attention to detail and high degree of accuracy in order processing.
• Experience with computer systems and order management tools (POS, VTC, SAP or similar).
• Excellent organizational skills and customer-service orientation with follow-up ability.
• Fluency in English and French (verbal and written).